Operations Support Specialist Pensacola FL

Ecommodities; Pensacola (FL); On-site; USD 36,000 - 54,000; Full time

Job summary

Advanced Technology Recycling (ATR) in Pensacola, FL seeks an Operations Support Specialist to provide administrative support to Customers, Sales, and Operations. The role involves account setup, scheduling logistics, and preparing invoices as part of a collaborative team.

The responsibilities include data entry, generating reports, and assisting with day-to-day customer inquiries while upholding ATR's standards for ethics and safety. A background check and drug screening are required.

Qualifications

• Minimum High School Diploma or GED; vocational or some college preferred.
• Minimum 1 year of customer service or related experience.
• Strong written and verbal communication skills.

Responsibilities

• Set up and manage customer account details.
• Schedule and coordinate logistics with operations team.
• Compile preliminary billing for management review.

Skills

Customer service

Attention to detail

Communication

Organizational skills

Problem solving

Teamwork

Education

High School Diploma

Some college

Tools

MS Office

Excel

Word

Outlook

QuickBooks

Database

Job description

Operations Support Specialist Wanted in Pensacola

Operation Support Specialist is responsible for providing administrative support for ATR’s Customers, Sales, and Operations Departments.

Advanced Technology Recycling (ATR) is a full-service commercial electronic recycling company and offers a wide range of services and logistics options to its customers. ATR’s focus on responsible e-waste management creates a sense of purpose. Our employees can find satisfaction in knowing that their work contributes to reducing electronic waste, which aligns with an increasingly important global issue.

ATR provides an environment that fosters growth, learning, and development. Working in a dynamic industry like IT Asset management will provide unique challenges and opportunities to enhance one’s skills and knowledge.

Our commitment to our customers, partners and employees to protect our environment by offering the highest standards in ethics and safety and to focus on continual improvement in our reuse and recycling process establishes us as a pioneer in our industry.

Job Duties & Responsibilities:

• Setup and management of customer account details
• Schedule and coordination of logistics with operations team
• Compile preliminary billing for management review
• Prepare and send invoices to customers
• Upload appropriate billing docs to the database and tracking payments, etc.
• Assist in resolving day to day customer concerns or inquiries
• Various internal Tracking and Associated Reports – supporting operations and customer service.
• ATR “Chat”
• Create purchase orders
• Closing out of Assets
• Assists with/Coordinates Customer Pickup –when needed
• Serves as backup and/or call overflow for front desk
• Effective communication with multiple customers, co-workers, supervisors and managers
• Data entry, creation and maintenance of spreadsheets, word processing
• Management of weekly reports
• Manage Business Development Manager’s database
• Maintain cleanliness and organization of work area

This is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Other job responsibilities, tasks and duties may be assigned as part of this position.

Education & Experience:

• Minimum of High School Diploma/GED required. Vocational or Some College preferred.
• Minimum 1 year of customer service/related experience

Qualifications:

• Professional customer service skills required, including phone etiquette
• Attention to detail
• Ability to manage multiple projects with flexibility
• Strong problem-solving and critical thinking skills
• Superior communication skills, both written and verbal
• Strong planning and organizational skills
• Ability to develop relationships at all levels
• MS Office experience (Excel, Word & Outlook a must), QuickBooks, database and the internet
• Must be a self-starter
• Teamwork and collaboration skills are a must
• Experience with clerical/administrative duties
• Knowledge of office equipment

Other Requirements:

• Must be able to pass a background screening and drug testing.
• Professional appearance.
• Frequently required to sit, stand, walk, bend, kneel, crouch, balance and reach.
• All candidates are subject to post offer/pre-employment background check and drug screening.
• A successful candidate must be willing to agree and hold in confidence, all applicable Data and Trade information for our list of clients, and sign a Non-Disclosure/Confidentially Agreement stating as much.

Advanced Technology Recycling is an equal opportunity employer and values diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

AT ATR, we take pride in being the forefront leader in offering comprehensive IT asset management and electronic(s) recycling solutions. Since our establishment in 1992, we’ve dedicated over 30 years to serving clients on a national scale. Our team of technology professionals works tirelessly, leveraging the latest resources to gather essential information and craft personalized technical solutions. These solutions empower our clients to effectively manage their IT infrastructure budgets while exceeding their sustainability goals.

The ATR corporate headquarters, alongside our cutting-edge technology refurbishment center in Pensacola, Florida, offers extensive asset management services both locally and nationally. We operate a strategically positioned facility in Allentown, PA, dedicated to serving the Northeast Region of the United States more efficiently. Additionally, our state-of-the-art facilities in San Antonio, Texas; Las Vegas, Nevada; and Salt Lake City, Utah, cater to clients in the Southwest and West Coast Regions.