Operations Support Specialist (On-Site Andover, MA)

Enel North America Inc.; Andover (MA); On-site; USD 90,000 - 135,000; Full time

Benefits offered by this job

401k with match

Paid time off (PTO)

Career development opportunities

Job summary

Enel North America Inc. is seeking an Operations Support Specialist to monitor power delivery, report on generation and meter data, and coordinate outages across North America.

The role supports control room efficiency, SCADA system improvements, and regulatory compliance. The ideal candidate holds a Bachelor's in Electrical Engineering with 5+ years in electrical control rooms, and strong analytical and leadership skills.

Qualifications

• Bachelor's degree in Electrical Engineering required.
• Minimum of five years electrical control room experience.
• Knowledge of power plants and grid reliability standards.
• Experience with SCADA systems and energy markets is preferred.
• Strong communication and leadership abilities.
• Willingness to travel up to 10%.

Responsibilities

• Monitor and report power delivery and meter data.
• Coordinate outages with internal and external stakeholders.
• Support CMR SCADA system implementation and sign-off.
• Lead control room operations and incident response.
• Ensure compliance with NERC and regulatory requirements.

Skills

Electrical engineering

Power delivery / grid

Analytical thinking

Communication skills

Leadership / supervision

Education

Bachelor's degree in Electrical Engineering

Tools

MS Access

PI System

PowerPoint

Excel

SCADA

Job description

Description and Requirements

Who We Are

Enel North America is a proven renewables leader delivering clean, flexible and sustainable energy solutions.

As part of the Enel Group, we develop, build, own and operate renewable power plants and demand response solutions, with over 11 gigawatts (GW) of installed wind and solar capacity, over 1 GW of energy storage and nearly 5 GW of demand response in the US and Canada.

For nearly 25 years, we've reliably powered modern life and driven climate action with our people, partners and communities by putting sustainability at the center of everything we do. Enel is a top-five industry leader for clean power capacity in the US, demand response in North America and utility‑scale battery storage in Texas.

We are a smart and passionate team working together to build the Enel North America that we want for the long‑term - one that is founded on strong financial, social and environmental values. Being on our team means being part of lasting progress to create a thriving and more sustainable world for our climate and communities. It means valuing safety, trust, innovation, proactivity, flexibility and respect in all we do. Our vision is ambitious, and we'll get there together.

Enel North America is a leading clean energy company dedicated to advancing the energy transition through renewable power generation, energy storage, and innovative energy solutions. As part of the global Enel Group, we are committed to creating sustainable value, fostering innovation, and empowering our employees to build a cleaner, more reliable energy future. Our collaborative and inclusive culture encourages individuals to make a meaningful impact on our business, communities, and the environment.

The Opportunity

The Operations Support Specialist is responsible for the monitoring, reporting, and analyzing the power delivery flow from Enel Green Power North America, Inc (EGPNA) generating facilities to the bulk electric power system. This position ensures proper meter function and accurate generation reporting for all current and new projects under the EGPNA umbrella. This includes coordinating with various internal (EGPNA Control Room, Energy Management, and Plant Operations Teams) and external (Transmission System Operators, Balancing Authorities, Schedulers, etc.) regarding power generating facilities in matters relating to Meter, Generation, and Outage Management processes for the EGPNA Fleet.

This position will also focus on the efficiency and standardization of the control room operations, processes, procedures and tool improvements to support the remote control and monitoring of power generation.

This role will support the CMR Operations toolset, implementation and sign off of new CMR SCADA systems, Fault Management, Automation, meeting NERC requirements, supporting PI Data infrastructure.

This position will report directly to the Operations Support Manager.

What You'll Do at Enel North America:

Operations Support Specialist responsibilities include, but are not limited to:

• Generation & Metering
  • Monitor Itron's MV-WEB database for meter data integrity
  • Ensure meters for new plants are integrated into PI and Itron prior to first synchronization of the plant
  • Responsible for managing Check Meter Testing Coordination and Scheduling
  • Maintain ISO Metering Protocols for Testing Intervals
  • Manage metering services/agreements
  • Interface with digital hub for metering technical/communications issues
  • Monitor automated "watchdog" systems to notify for nonfunctioning or noncommunicating meters
  • Oversight of generation review, approval, and reporting processes within O&M
  • Interface with E&C in the design of the metering schemes to ensure design meets all internal and external needs.
• Outage Management
  • Coordinate all significant planned outages with internal and external stakeholders ensuring the least impact on EGPNA operations.
  • Troubleshoot grid outages and develop action plans with goal of minimizing any negative impacts on the EGPNA portfolio of projects.
  • Coordinate any potential grid operation impacts with Energy Management to optimize transmission and congestion issues and energy revenues.
  • Interface with Energy Management for PPA outage related reporting requirements
  • Act as Control Room Lead for outage management software utilization and coordination, including user management, interfacing with other departments, etc.
  • Interact with Control Room for outages as they approach to ensure Control Room has up to date information
  • Acts as the primary interface for non-real-time third party coordination
  • Participation in operations committees, etc. as required by PPAs, as well as operating subcommittees of ISOs, etc.
  • Primary interface with Transmission Group and Energy Management for operational needs
• Control Room Support
  • Developing CMR user interfaces for real time operations
  • Developing automation of active and reactive power systems including Ancillary Service market requirements
  • Support remote data sets to external regulatory and customer entities (ICCP, RTU)
  • Manage tracking of CMR Operational Improvements
  • Ensure that CMR system and procedures meet NERC and other compliance requirements
  • Interface between CMR and the IC… service Desk to support ticket escalation and resolution
  • Testing and sign off of functionally complete Remote Command and Feedback data for CMR Project Handover
  • Continued development of tools for CMR
  • Facilitate change requests that impact CMR primary SCADA
  • Provide support to Real Time Shift Supervisor and Real Time Operations Manager.
• Documentation Management
  • Responsible to manage all CMR Acceptance Records related to new plant integrations
  • Provide support documentation for SCADA systems used by CMR Operations
  • Develop standard operating procedures for integrations and commercial periods[SPC(NA-U1.1][OJ(NA-U1.2][OJ(NA-U1.3]
  • Collect SAT documentation related to OEM and Plant SCADA systems
  • Ensure quality Import Templates and IEC-104 data point lists
  • Development of training related to new generation projects and new tools for real time operations.

Who You Are & What You've Accomplished:

• Bachelor's degree in Electrical Engineering and a minimum of five years of electrical control room experience managing power delivery and transmission matters in North America. 5-10 years of relevant work experience
• Demonstrated knowledge and understanding of power plant and grid reliability standards.
• Experience in power generation, distribution or transmission will be highly regarded, particularly renewable energy.
• Knowledge of power sales and energy delivery in a utility environment
• Knowledge of electricity market rules (day ahead, real time, ancillary services, etc.)
• Demonstrated ability to plan, organize and lead/influence others
• Demonstrated ability to effectively communicate highly technical material to others
• Demonstrated ability to negotiate with external regulatory agencies.
• 10% travel required.
• Strong computer skills a must (Proficiency with MS Access, PI, PowerPoint, Word & Excel, Basic Network)
• Experience with SCADA systems is highly desired
• Rigorous and structured in the execution of work
• Bias to Action
• Analytical abilities to collect, evaluate numerical data
• Accepting of change and growth pains
• Excellent personnel management skills, and supervisory experience.
• Ability to manage multiple priorities
• Excellent verbal and written communication skills
• Flexibility to work beyond schedule

Diversity, Equity & Inclusion:

Enel North America is dedicated to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex,, gender, national origin, citizenship, age, disability, sexual orientation, genetic information.

We will not discriminate, in any employment decision, against any individual or group on the basis of race, color, religion, sex, gender, national origin, citizenship, age, disability, sexual orientation, genetic information, or veterans/national guard/military reserve status. This shall be done in compliance with all applicable federal, state, and local laws in every location in which Enel North America has facilities. Enel North America maintains a drug‑free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law. Accessibility - If you require accessibility assistance applying for open positions please contact [e-mail].

What Enel North America Offers You:

The pay range for this position is $90,200.00 to $135,200.00 annually. The base pay actually offered will be based on several factors, including job-related knowledge, skills, work experience, education, and internal equity. At Enel, base pay is one part of your total compensation package. Please see below for additional information on Enel North America rewards.

Enel North America offers its regular full-time employees affordable, quality healthcare for you and your family, life insurance and disability benefits to provide security, and retirement benefits to help you plan for your financial future. In addition, we offer an array of other benefits such as flexible spending accounts, tuition reimbursement and professional development allowance.

• Benefits are effective as of day one!
• Some additional perks to working with Enel North America include:
• 401k with match fully vested as of day one. Enel-NA matches 100% of the first 4% that you contribute up to set IRS limits.
• Generous PTO that supports work/life balance including: 4 weeks annually of vacation as well as personal days, volunteer days, your birthday off, paid holidays, and sick time. Proration may apply during first year of employment.
• Paid leave programs
• The opportunity to grow and develop your career with the support and mentorship of senior leaders.
• The opportunity to work for one of the world's most recognizable and respected brands in the energy industry that believes by working together we can create a new energy era in which the world can become more sustainable.

An employee's eligibility for these benefits shall be subject to the governing documents for such plans and/or company policy. The benefits described above may be modified or eliminated with or without notice in accordance with the governing documents and applicable law.

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