Operations & Support Specialist, MPF

Federal Home Loan Bank of Chicago; Chicago (IL); On-site; USD 56,000 - 84,000; Full time

Benefits offered by this job

Five weeks vacation

11 paid holidays

Lifestyle Spending Account

401(k) and Pension

Downtown Chicago location

Job summary

Federal Home Loan Bank of Chicago is seeking a Mortgage Partnership Finance (MPF) specialist to provide timely, knowledgeable support to external partners and internal stakeholders. You will handle inquiries, research issues, and guide mortgage pricing and financial transactions.

The role emphasizes data analysis, reconciliation, and collaboration across departments, with opportunities for mentorship and professional growth in a collaborative office setting.

Qualifications

• Bachelor’s degree or relevant industry experience.
• Mortgage banking experience in the secondary market is preferred.
• Excellent verbal and written communication with strong customer service orientation.
• Intermediate MS Access and Excel skills; VBA or programming experience is a plus.

Responsibilities

• Respond to inquiries from external business partners and internal departments.
• Assist with mortgage-related financial transactions and pricing.
• Perform daily and monthly reconciliation of transactions, accounts, and exceptions.
• Collaborate across departments to support products and development of relationships.
• Mentor and cross-train less experienced team members.

Skills

Customer service

Analytical skills

Attention to detail

MS Excel

MS Access

VBA

Education

Bachelor’s degree or relevant industry experience

Tools

MS Access

Excel

VBA

ServiceNow

Job description

At the Federal Home Loan Bank of Chicago, employees come first - that’s why we offer a highly competitive compensation and bonus package, and access to a comprehensive benefits program designed to meet the needs of our employees.Collaborative, in-office operating modelRetirement program (401k and Pension)Medical, dental and vision insuranceLifestyle Spending AccountCompetitive PTO plan11 paid holidays per yearWho we areOur mission at FHLBank Chicago: To partner with our members in Illinois and Wisconsin to provide them competitively priced funding, a reasonable return on their investment, and support for their community investment activities.Simply said, we're a bank for banks and other financial institutions, focused on being a strategic partner for our members and working together to reinvest in our communities, from urban centers to rural areas. Created by Congress in 1932, FHLBank Chicago is one of 11 Federal Home Loan Banks, government sponsored in support of mortgage lending and community investment.What it’s like to work hereAt FHLBank Chicago, we bring people together. We are committed to a high performing, engaged workforce, and to supporting the communities we serve across Illinois and Wisconsin. Our Buddy Program pairs new hires with tenured employees to guide their onboarding. Our professional development and training opportunities through upskilling, mentorship programs, and tuition reimbursement allow employees to grow their career with us. Our collaborative, in-office operating model brings teams together to foster innovation, connection, and shared success. To support balance and flexibility, employees are provided an allocation of remote days to use as needed throughout the year.What You’ll doOur Mortgage Partnership Finance, or MPF, provides our customers competitive secondary market options through a selection of mortgage product offerings.This is a customer-focused role, providing timely, knowledgeable support to external business partners and internal stakeholders within the secondary mortgage market. The specialist responds to inquiries, researches and resolves issues, and provides guidance based on established program requirements while supporting mortgage pricing and financial transactions. Additional responsibilities include compiling / analyzing mortgage data for reports of moderate to high complexity, performing rate distribution communications and reconciling daily transactions, accounts, and exceptions.How you’ll make an impact:By providing strong customer service skills to support our customer’s transactions, data accuracy, and MPF Program and Guideline questions, to ensure success with the MPF Program.By collaborating with a variety of departments to assist with customer requests, daily analysis, and data reconciliations.By working in a team based in environment, leveraging your skills and experience to problem solve and assist with the team’s decision making.By analyzing current processes and work tasks to identify efficiencies and help reduce manual processing time, resulting in more time devoted to providing valuable customer support.What you can expect:Monitor for and assist with incoming requests and questions from external business partners and internal departmentsAssist with the execution of mortgage related financial transactions and mortgage pricingAct as a liaison between internal departments and external business partners for the support of products and the development of financial institution relationshipsApply origination, underwriting, servicing, and Mortgage Banking knowledge to perform research and analysis for requests and to resolve questions and issues that arise with external business partners or internal partiesPerform daily and monthly reconciliation of transactions, accounts, and exceptionsContribute to end-of-month functions, processes requiring technical acumen, ad hoc reports and queriesComplete ongoing mortgage industry and technical skill trainingMentor and cross-train less experienced team membersWhat you’ll bring:Bachelor’s Degree or Relevant Industry Experience; majors in Finance, Economics, or Accounting a plusMortgage banking experience specific to the secondary market preferred.Customer Service Experience preferred.Intermediate MS Access and Excel Skills, VBA or programming experience a plus.ServiceNow or other Customer Service oriented software experience a plus.Ability to work under pressure and deadlinesHighly professional approach when dealing with othersExcellent verbal and written communication skillsProvides excellent customer serviceQuick learner with analytical skillsStrong attention to detail; Self-starterThe PerksAt FHLBank Chicago, we believe in rewarding our high performing workforce. We offer a highly competitive compensation and bonus package, and access to a comprehensive benefits program designed to meet the needs of our employees. Our retirement program includes a 401(k) and pension plan. Our wellbeing program supports employees at work and in their personal lives: Our PTO plan provides five weeks of vacation for new employees and 11 paid holidays per year; our Lifestyle Spending Account provides an annual stipend for employees to support wellbeing activities; and our central downtown location at the Old Post Office provides easy access to public transportation and breathtaking views from our award-winning rooftop. Visit FHLBCbenefits.com for additional details about our benefits. Step into a brighter future with usSalary Range:$55,825.00 - $83,725.00The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors. In addition to the base salary, we offer a comprehensive benefits package which can be found here: https://hrportal.ehr.com/fhlbc