Operations Support Specialist III

Intervention; Henderson (CO); On-site; USD 57,859,000 - 63,370,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with match

Paid time off

Bilingual pay incentive

PSLF eligible

Job summary

Intervention, Inc in Henderson, CO is seeking an Operations Support Specialist III to assist program operations, handle client intake, maintain records, and prepare reports and billing.

This role offers training, career growth, and benefits including health, dental, vision, a 401(k) match, paid time off, and a pay incentive for bilingual Spanish/English.

Qualifications

• High School Diploma or GED and 3 years office/administration, criminal justice, or related experience.
• Substitution for experience can include up to 2 years of education (AA or BA in related field).

Responsibilities

• Support, promote and adhere to Intervention Inc.'s mission, values and Code of Conduct.
• Maintain regular and predictable attendance and participate in required trainings.
• Attend and take minutes for weekly staff meetings; support administrative staff.
• Drive personal car to other sites as required, including adverse weather.
• Prepare client files, reports and billing with accuracy and timeliness.

Skills

Data entry

Microsoft Office

Multi-line phone

Written communication

Teamwork

Calm under pressure

Client confidentiality

Education

High School Diploma or GED

AA or BA in related field (substitution)

Tools

Microsoft Office Suite

Databases

Job description

Do you want to make a difference and change lives EVERY DAY? Do you have what it takes to be a positive influence on people in the criminal justice system?

Make a difference by working with a company committed to enhancing client's success. RISE UP with us by incorporating our values every day.

• Respect
• Integrity
• Service
• Empathy
• Understanding
• Professionalism

Intervention, Inc, a Colorado non-profit, provides services within the criminal justice system across the state of Colorado including sobriety monitoring (UAs/BAs), electronic monitoring, probation supervision and community corrections.

We Offer:

• Commitment to employee training and career growth
• Opportunity to make a difference while gaining experience in the criminal justice field
• Medical, dental and vision insurance
• 401(k) retirement program with generous company match and immediate vesting
• Paid holiday, vacation and sick time
• Pay incentive for bilingual (Spanish/English)
• Intervention is a qualified employer under the public service student loan forgiveness (PSLF) program

OVERVIEW

Completes a variety of administrative tasks to support program operations, such as processingclientintakes,maintainingclient data, andpreparing reports and billing.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Support, promote and adheretothemission,valuesand Code ofConductofInterventionInc.
• Regular and predictable attendance.
• Attend requiredtrainingsand meetings; applyskills and knowledge.
• Drivespersonalcarto other sites asrequired, including in adverse weather.
• Provide support to administrative support staff and management, such asmaintainingand collectingbasic employee HR information,maintainingand order supplies, or other tasks
• Completevarietyofadministrative tasks asdirected.
• Attend andtake minutes for weekly staff meetings.
• May updatewaitlist, ensuring it is up to date and accurate.
• Mayensure close out and audit of client files andmaintainterminated client filing system.
• Create and deliver residential client files for Mainofficetimely.
• Manage and update client information indatabasessystemstimelyand accurately.
• Schedule new hires to be fingerprinted within 15daysof hire, follow-up andensureis completed.Submit results to HR.
• Submit applicant background request information to CCIB and forward results to hiring manager and HR.
• Schedule clients for photographing and fingerprinting twice a month (site dictated).
• Track client terminations to coordinate new client intakes.
• Verify client location and sentencing information using various databases.
• May create and issue client IDs.
• May upload MITTS in ETRAC, open timeline, and if applicable, flag VRA.
• Enter client sentencing information and other client information into ETRAC.
• Manage and update client information in the ETRAC and CCIB databasesystems timely.
• Communicateintakeinformation to staff and stakeholders.
• Schedule and coordinate new resident intakes with the Department of Corrections and the Countyjail.
• Coordinate information and prepare a variety of reports such as statistical, vendor,billingand/or client informationtimelyand accurately.
• Carry out all duties/responsibilitiesin accordance withCompany values, policies and procedures, applicablelawsand contractualobligations.
• Maintainconfidentiality of client andcompanyinformation.
• ReflectInterventionInc.s’commitment to treating allpersonswith dignity and respect.

MINIMUM QUALIFICATIONS

EDUCATION and/or EXPERIENCE

• High School Diploma or GED and 3 years office/administration, criminal justice, or other closely related experience.
• Substitution for experience can include up to 2 years of education (AA or Bachelors in a related field)

SKILLS

• Ability to enter data, generate reports and create communications from variety of software programs and databases including Microsoft Office suite
• Ability to operate multi-line telephone system
• Ability to communicate effectively both verbally and in writing
• Ability to remain calm in stressful situations
• Knowledge of the cultural and socioeconomic characteristics and appropriate techniques and practices for the client population.
• Ability to interact effectively as a team member and independently with Company staff, stakeholders, and with diverse client base.
• Must pass background check and have ability to access to state criminal databases
• Valid drivers license preferred

Title: Operations Support Specialist III

Starting Pay: $21.22/hr

Hours: M-F day shift

Location: Henderson, CO (Adams County)

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Application Deadline: Open until filled