Operations Support Specialist I

ATI Physical Therapy; Wilmington (DE); On-site; USD 22,000 - 29,000; Part time

Benefits offered by this job

Paid Time Off

Medical, Dental & Vision Coverage

401(k) Match

Parental Leave & Adoption Assistance

Wellness Programs

Job summary

ATI Physical Therapy in North East, MD is seeking a part-time Physical Therapy Aide to support clinicians and patients in a collaborative, patient-centered environment. This role offers hands-on training and exposure to physical therapy practices.

You will greet patients, assist with intake and scheduling, prepare treatment areas, and help with exercises and home programs while benefiting from mentorship and growth opportunities.

Qualifications

• Healthcare experience or customer service background.
• Must be 18 years or older.

Responsibilities

• Greet and interact with patients during check-in and throughout appointments.
• Assist with efficient patient intake, registration, and scheduling coordination.
• Onboard new patients by reviewing paperwork and benefits; complete medical forms as needed.
• Support therapists by preparing and cleaning treatment areas and equipment.
• Monitor patient progress and provide feedback to the therapy team.
• Assist patients in performing exercises and home exercise programs.

Skills

Healthcare experience

Customer service

Age 18+

Education

High School diploma

Job description

Overview

Location: North East, MD

Clinic Operation Hours: Monday - Friday 7am - 7:00pm

Status: Part-time - 19 hours a week

Join a collaborative team dedicated to delivering exceptional patient care as a Physical Therapy Aide, while gaining valuable healthcare skills that can launch your career. Work alongside leading experts in Physical and Occupational Therapy, playing a key role in supporting our patients' recovery. In this position, you’ll receive hands‑on training, mentorship, and direct exposure to the field of physical therapy.

Responsibilities

At ATI Physical Therapy, we offer a collaborative and welcoming environment where you will:

• Greet and interact with patients warmly both by phone and in person during the daily check-in process and throughout their appointment time.
• Promote an efficient patient intake and registration process and assist clinicians with timely scheduling.
• Effectively onboard new patients reviewing relevant paperwork, verifying benefits, and completion of medical forms.
• Support Physical Therapist by preparing and cleaning treatment areas, as well as setting up and adjusting exercise equipment.
• Monitor patient progress and provide feedback the therapy team.
• Assist patients in performing exercises and support their prescribed home exercise programs.

Benefits Highlights

We offer a competitive compensation package with an incentive plan, and comprehensive benefits, including:

• Paid Time Off : Generous PTO, holiday pay, CEU, and “Be Well Days” to recharge, prioritize mental and physical health.
• Medical, Dental & Vision Coverage: Flexible plan options.
• 401(k) Match: Competitive employer matching.
• Childcare Tuition Assistance: Discounted rates.
• Health Savings & Flexible Spending Accounts: Tax-saving options.
• Short- & Long-Term Disability: 100% employer paid income protection plans.
• Life Insurance: Employer-paid and voluntary options.
• Parental Leave & Adoption Assistance : Paid time for new parents and support for adoption costs.
• Wellness Programs: Including weight-loss and lifestyle coaching, digital mental-health support, and 24/7 virtual telehealth access.*
• Corporate Discounts: Exclusive deals for employees.
• And more! Clickherefor the complete list of benefit offerings
• NEW 2026 benefit!

If you’re passionate about patient care and eager to work with a Great Place To Work Certified team, we’d love to hear from you!

Qualifications

Required

• High School diploma
• Must be 18+ years
• Healthcare and/or customer service experience

Preferred

• Healthcare experience (Physical Therapist Aide/Technician, Medical Assistant, hospital employment, chiropractic, fitness industry, PT & PTA students)
• Certified Personal Trainer experience.
• Experience or education in Health Services, Exercise Science, or Kinesiology.

ATI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Virtual Employee?

No

Salary Range

$16.07 -- $21.21

Job Locations

US-MD-North East

Job Category

Outpatient Rehab - Clinical Support Staff

Pay Class

Part Time