Operations Support Specialist I

ATI Health; Burtonsville, Northern (MD, KY); On-site; USD 23,000 - 32,000; Full time

Job summary

ATI Physical Therapy is seeking a Physical Therapy Aide to support therapists and patients in an outpatient rehab setting. You will assist with check-in, scheduling, and documentation, while helping prepare treatment areas and equipment for sessions.

The role emphasizes patient interaction, teamwork with clinicians, and assisting with prescribed exercises and home programs to aid recovery.

Qualifications

• High School diploma is required.
• Healthcare and/or customer service experience preferred.
• 18 years of age or older.

Responsibilities

• Greet and interact with patients in person and by phone during check-in and throughout appointments.
• Assist clinicians with scheduling and patient intake to ensure smooth flow.
• Onboard new patients, verify paperwork and benefits, and complete medical forms as needed.
• Prepare and clean treatment areas, set up exercise equipment, and assist with therapies.
• Monitor progress and provide feedback to the therapy team.
• Help patients perform exercises and support home exercise programs.

Skills

Customer service experience

Healthcare background

Education

High School diploma

Job description

Overview

Join a collaborative team dedicated to delivering exceptional patient care as a Physical Therapy Aide , while gaining valuable healthcare skills that can launch your career. Work alongside leading experts in Physical and Occupational Therapy, playing a key role in supporting our patients' recovery. In this position, you’ll receive hands-on training, mentorship, and direct exposure to the field of physical therapy.

Responsibilities

At ATI Physical Therapy, we offer a collaborative and welcoming environment where you will:

• Greet and interact with patients warmly both by phone and in person during the daily check-in process and throughout their appointment time.

• Promote an efficient patient intake and registration process and assist clinicians with timely scheduling.

• Effectively onboard new patients reviewing relevant paperwork, verifying benefits, and completion of medical forms.

• Support Physical Therapist by preparing and cleaning treatment areas, as well as setting up and adjusting exercise equipment.

• Monitor patient progress and provide feedback the therapy team.

• Assist patients in performing exercises and support their prescribed home exercise programs.

Benefits Highlights

We offer a competitive compensation package with an incentive plan, and comprehensive benefits, including:

• Paid Time Off : Generous PTO, holiday pay, CEU, and “Be Well Days” to recharge, prioritize mental and physical health.

• Medical, Dental & Vision Coverage: Flexible plan options.

• 401(k) Match: Competitive employer matching.

• Childcare Tuition Assistance: Discounted rates.

• Health Savings & Flexible Spending Accounts: Tax-saving options.

• Short- & Long-Term Disability: 100% employer paid income protection plans.

• Life Insurance: Employer-paid and voluntary options.

• Parental Leave & Adoption Assistance : Paid time for new parents and support for adoption costs.

• Wellness Programs: Including weight-loss and lifestyle coaching, digital mental-health support, and 24/7 virtual telehealth access.*

• Corporate Discounts: Exclusive deals for employees.

• And more! Click here for the complete list of benefit offerings

* NEW 2026 benefit!

If you’re passionate about patient care and eager to work with a Great Place To Work Certified team, we’d love to hear from you!

Qualifications

Required

• High School diploma

• Must be 18+ years

• Healthcare and/or customer service experience

Preferred

• Healthcare experience (Physical Therapist Aide/Technician, Medical Assistant, hospital employment, chiropractic, fitness industry, PT & PTA students)

• Certified Personal Trainer experience.

• Experience or education in Health Services, Exercise Science, or Kinesiology.

ATI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Virtual Employee?

No

Salary Range

$17.60 -- $23.23

Job Locations

US-MD-Burtonsville

Job Category

Outpatient Rehab - Clinical Support Staff

Pay Class

Full Time