Operations Specialist & Materials Resource Planning- [Christy Refractories]

Christy Industrial Holdings; Ballwin (MO); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Comprehensive benefits package

Opportunities for professional growth

Job summary

Christy Industrial Holdings in Ballwin, Missouri is looking for an Operations Support Specialist to provide administrative and operational support. The ideal candidate will be highly organized and detail-oriented, helping coordinate orders and logistics for a fast-paced manufacturing environment.

The role entails assisting with customer inquiries, coordinating communication, monitoring order status, and identifying process improvements. A comprehensive benefits package is offered along with opportunities for professional growth.

Qualifications

• High school diploma or GED required; associate degree or bachelor's degree preferred.
• Previous experience in customer service, operations support, logistics, or related field preferred.
• Strong computer skills, including Microsoft Office (Outlook, Excel, Word, and Teams).

Responsibilities

• Provide professional support to customers, sales representatives, and production teams.
• Process customer orders and inquiries accurately and efficiently.
• Coordinate logistics, scheduling, and communication between departments.

Skills

Customer service

Microsoft Office

Organizational skills

Communication skills

Problem-solving

Education

High school diploma or GED

Associate degree or bachelor's degree (preferred)

Tools

ERP systems

Order processing software

Job description

OPERATIONS SUPPORT SPECIALIST

Location: 4641 McRee Ave., St. Louis, MO 63110

Schedule: Monday–Friday, 8:00 AM – 5:00 PM (salary position)

WHY JOIN US

• Opportunity to work in a fast‑paced manufacturing environment supporting customers, production, sales, and operations.
• Excellent culture and supportive leadership that values initiative and continuous improvement.
• Opportunities for professional growth and advancement within the organization.
• Comprehensive benefits package including medical, dental, vision, 401(k), paid time off, and holidays.
• Work for an established industry leader with a strong reputation for quality and customer service.

Position Summary

Christy Refractories is seeking a highly organized and customer‑focused Operations Support Specialist to provide administrative and operational support across multiple departments. This role serves as a key point of contact for both internal and external customers, helping coordinate orders, logistics, communication, and problem‑solving activities that keep the business running smoothly.

The ideal candidate is self‑motivated, detail‑oriented, and enjoys balancing multiple priorities while delivering exceptional customer service.

Position Details

• Provide professional support to customers, sales representatives, production teams, and other internal departments.
• Process customer orders, inquiries, and requests accurately and efficiently.
• Coordinate logistics, scheduling, and communication between departments to ensure timely delivery of products and services.
• Maintain accurate records, documentation, and data within company systems.
• Monitor order status and proactively communicate updates or resolve issues as they arise.
• Assist with inventory, purchasing, reporting, and administrative functions as needed.
• Prioritize tasks and respond with urgency in a fast‑paced environment.
• Identify opportunities for process improvements and share ideas to improve efficiency, customer satisfaction, and overall operations.
• Maintain a positive, professional attitude while managing multiple responsibilities.
• Perform other duties as assigned.

Education & Experience

• High school diploma or GED required; associate degree or bachelor's degree preferred.
• Previous experience in customer service, operations support, logistics, manufacturing administration, or a related field preferred.
• Strong computer skills, including Microsoft Office (Outlook, Excel, Word, and Teams).
• Experience working with ERP systems or order processing software is a plus.
• Excellent verbal and written communication skills.
• Strong organizational and time‑management skills with the ability to manage multiple priorities.
• Ability to work independently while also contributing to a team environment.

Successful Candidates Will Have

• A strong customer‑service mindset.
• Exceptional attention to detail and follow‑through.
• The ability to solve problems and adapt to changing priorities.
• A sense of urgency and accountability for results.
• Professionalism, patience, and strong interpersonal skills.
• A continuous improvement mindset and willingness to learn.

Christy Refractories is an Equal Opportunity Employer. We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or veteran status. Employment decisions are based on qualifications, merit, and business needs.