Operations Support Specialist

Real Radiology, LLC; United States; Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Disability Insurance

Paid Maternity Leave

Paid Paternity Leave

Paid Time Off

Profit Sharing

Job summary

Real Radiology, LLC is seeking an Operations Support Specialist to support its radiology operations team in a 24/7 remote environment. This role ensures smooth communication between radiologists, physicians, nursing staff, technologists, and clients to support timely and accurate patient care.

The successful candidate will manage radiology workflows, ensure studies are prepared for interpretation, and maintain compliance with healthcare quality standards.

Qualifications

• 2-3 years of customer support experience preferred.
• Graduate from an ARRT-accredited School of Radiologic Technology preferred.
• Registered Radiology Technologist certification preferred.
• Strong communication and relationship-building skills.
• Comfortable working remotely in a fast-paced healthcare setting.

Responsibilities

• Support radiologists, physicians, nursing staff, and technologists with daily operational needs.
• Ensure radiology studies are complete and ready for interpretation.
• Follow up with sites regarding missing information, images, and documentation.
• Proofread, update, and amend reports according to QA procedures.
• Communicate professionally with physicians, clients, and internal teams.
• Provide timely communication of critical findings and maintain documentation.
• Ensure compliance with ACR and Joint Commission guidelines.
• Provide Level Two phone support to internal and external customers.
• Assist with additional operational and project-based responsibilities.

Skills

Verbal communication

Written communication

Active listening

Time management

Attention to detail

Education

ARRT-accredited radiologic technology program

Job description

Real Radiology, LLC is seeking an Operations Support Specialist to support its radiology operations team in a 24/7 remote environment. This role plays an important part in ensuring smooth communication between radiologists, physicians, nursing staff, technologists, and clients to support timely and accurate patient care.

The successful candidate will manage radiology workflows, ensure studies are properly prepared for interpretation, handle operational communications, and maintain compliance with healthcare quality standards. This position requires strong attention to detail, adaptability, and excellent communication skills.

Key Responsibilities

• Support radiologists, physicians, nursing staff, and technologists with daily operational needs.
• Ensure radiology studies are complete and ready for radiologist interpretation.
• Follow up with healthcare sites regarding missing information, images, and required documentation.
• Proofread, update, and amend reports according to quality assurance procedures.
• Communicate professionally with physicians, clients, and internal operations teams.
• Provide timely communication of critical findings and results while maintaining proper documentation.
• Ensure compliance with ACR and Joint Commission guidelines.
• Provide Level Two phone support to internal and external customers.
• Assist with additional operational and project-based responsibilities.

Requirements

• Strong verbal and written communication skills.
• Excellent active listening and relationship-building abilities.
• Ability to adapt and work effectively in a fast-paced healthcare environment.
• Self-motivated, proactive, and comfortable working remotely.
• High attention to detail and strong organizational skills.
• Ability to manage time effectively and prioritize tasks.
• Understanding of radiology medical terminology, concepts, procedures, and modalities.
• 2-3 years of customer support experience is preferred.
• Graduate from an ARRT accredited School of Radiologic Technology is preferred.
• Registered Radiology Technologist certification is preferred.
• Strong knowledge of:
  • Radiology operations and healthcare workflows.
  • Medical terminology and imaging procedures.
  • Customer support and operational communication.

Benefits

• Medical Insurance.
• Dental Insurance.
• Vision Insurance.
• 401(k) Retirement Plan.
• Disability Insurance.
• Paid Maternity Leave.
• Paid Paternity Leave.
• Paid Time Off.
• Profit Sharing.

Graduate from an ARRT Accredited School of Radiologic Technology / Registered Radiology Technologist Certificate Preferred