Operations Support Specialist

RELATED; St. Louis (MO); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Paid time off

Medical, vision and dental options

401(k)

Employee Assistance Program

Fertility benefits

Volunteer time off

Tuition & certification reimbursement

Job summary

Related Affordable Housing seeks an Operations Support Specialist to enforce HUD/LIHTC compliance across assigned sites. You will promote consistent site operations and support accurate reporting to reduce risk and improve property performance.

You will review files, assist with certifications and lease-ups, and collaborate with regulators to ensure rent and income limits stay current. Travel to sites in the region will be required.

Qualifications

• 3+ years’ experience with Affordable Housing file preparation, audit and training, including Project Based Section 8, LIHTC, Bond, HOME and 236.
• Experience with on-site property management and operations; budgeting and financial reporting.

Responsibilities

• Provide first-line support and training on HUD, LIHTC, and company policies, systems and compliance.
• Review applicant and resident files for accuracy and eligibility; maintain compliant records.
• Assist with certifications, recertifications, lease-ups, acquisitions and rehab projects.
• Prepare for LIHTC audits, MORs and inspections; respond to audit findings.
• Monitor waitlists, market rent adjustments and UA updates for regulatory accuracy.
• Coordinate reporting, advertising, lease-up activities and compliance engagements.
• Connect residents with community resources and service programs; monitor service delivery for timeliness and alignment.

Skills

HUD compliance

LIHTC experience

On-site operations

Audit experience

Budgeting

RealPage

Yardi

Education

Bachelor's degree

Tools

RealPage

Yardi

Job description

Responsibilities

The Operations Support Specialist, under the guidance of the Regional Vice President, supports the execution of key operational initiatives and affordable housing compliance activities across an assigned portfolio. This role focuses on promoting consistent site operations, strengthening regulatory compliance (HUD, LIHTC, bond programs, and related requirements), and supporting accurate reporting practices that reduce risk and support strong property performance.

Through a combination of onsite reviews and digital assessments, the Operations Support Specialist evaluates site processes, identifies opportunities for improvement, and partners with stakeholders to implement practical solutions, provide targeted training, and enhance administrative operations. This position requires strong problem solving, sound decision making, and the ability to manage multiple priorities while collaborating across departments.

From time to time, the Operations Support Specialist may support corporate initiatives or special projects to meet evolving business needs and operational priorities.

ESSENTIAL JOB FUNCTIONS:

• Provide first line support and training to on site teams and new hires on HUD, LIHTC, and company policies, systems, and compliance requirements.
• Reinforce learning through ongoing guidance and oversight while partnering with Learning & Development to support training initiatives.
• Review applicant and resident files to ensure accuracy, eligibility, and full compliance with HUD, LIHTC, and other affordable housing program requirements; maintain complete and compliant digital and paper records.
• Support site teams with certifications, recertifications, lease ups, acquisitions, rehabs, and EIV binder maintenance while coordinating with Regulatory Compliance to keep rent limits, income limits, and eligibility standards current.
• Prepare for and participate in LIHTC audits, MORs, and other inspections while assisting with timely, accurate responses to audit findings and agency reviews.
• Monitor waitlists, marketing compliance, Market Rent adjustments, and Utility Allowance updates to ensure ongoing regulatory accuracy and program integrity.
• Partner with Housing Authorities and regulatory agencies to reconcile ledgers, resolve payment discrepancies, implement UA updates, and support rent and program adjustments.
• Coordinate with agencies, stakeholders, and Marketing to support required reporting, advertising, lease up activities, lotteries, and other compliance driven engagements.
• Connect residents and site teams with appropriate community resources, non profit partners, and service programs while monitoring delivery of services for accuracy, timeliness, and regulatory alignment.
• Support RSCs and Operations in coordinating resident engagement activities, educational events, and service initiatives, including food programs, and maintain regional directories and partnerships to enhance resident well being.
• Provide operational coverage by supporting Community Manager vacancies, assisting with ledger reconciliations, rent posting corrections, financial reviews, and budget preparation as directed by Regional Management.
• Contribute to corporate and ad hoc projects while supporting property operations to maintain accuracy, efficiency, and continuity across assigned sites.
• Ability to travel on an as needed basis to support business operations across Southern California

WHY YOU’LL LOVE IT HERE:

• Lots of paid time off (19+ days!) – we value your life outside of work
• Customizable total rewards package – pick from our medical, vision and dental options, along with our life insurance and an Employee Assistance Program
• Financial wellness perks to set you up for success - such as 401(k), FSA & HSA, employer-paid life and AD&D insurance; paid leave & disability programs
• Mental health resources, such as counseling, are available to our team members
• Fertility benefits – such as surrogacy, adoption assistance and more!
• Paid time off to volunteer and we will match your charitable donations! We are a passionate team making real impact on the world!
• Grow with us – learning & training programs; tuition & certification reimbursement; internal advancement opportunities are available…and so much more

ANTICIPATED SALARY RANGE:

• $70K - $85K per year
• Plus annual performance bonus
• This position is Exempt, meaning ineligible for overtime pay

Compensation for this position is dependent on a variety of factors, including individual qualifications and geographical location. The range provided is intended to offer a general guideline and may vary based on these factors.

Final compensation offers will be determined based on a comprehensive assessment of the candidate's background and the specific requirements of the role.

#LI-AB1

#RAJOBS

Qualifications

• 3+ years’ experience with Affordable Housing file preparation, audit and training, including Project Based Section 8, LIHTC, Bond, HOME and 236.
• 3+ years’ experience with on-site property management and operations; including experience with drafting budgets and financial reporting.
• Strong working knowledge of LIHTC and project-based section 8 (HUD) affordable housing compliance programs. Affordable industry certification such as CPO, CPM, SHCM, TCM preferred.
• Intermediate level experience with Property Management Software (e.g. RealPage/Yardi)
• Ability to travel (including overnight travel) approximately 50% of working hours to assigned sites.
• Must possess reliable transportation and maintain a valid driver’s license.
• Previous experience with acquisitions/major rehabs/renovations preferred.
• Bachelor’s degree preferred.
• Dedicated to exceeding expectations by providing exceptional service.
• Demonstrates accountability and reliability by taking full ownership of projects and outcomes, prioritizing precision and attention to detail, and approaching challenges with grit, resilience, and proactive problem-solving, while continuously engaging in learning and development to enhance performance; fosters collaboration and a resident-centered environment, ensuring empathy, respect, and cross-functional success in all interactions.
• Team player, believing in the power of working with a team to achieve shared goals.
• Willingness to embrace feedback and continuously improve.

Overview

Related Affordable spearheads Related's initiatives to preserve and enhance the nation's affordable housing supply. With over 50 years of experience in affordable housing acquisitions and development, Related Affordable is renowned nationally for its financing, preservation, and rehabilitation innovation. Presently, Related Affordable manages one of the largest affordable housing portfolios in the United States. Our team is committed to the principle that everyone deserves a quality home, and we tirelessly strive to fulfill this mission in communities nationwide. Visit our website for more information: Related Affordable Housing.

We are proud to be an equal-opportunity employer committed to building an inclusive culture with competitive compensation aligned with experience and market standards.

Explore careers at www.Related.com

For details on our hiring policies and privacy practices, visit our Privacy Policy