Operations Support Specialist

WillHire; Saint Petersburg (FL); On-site; USD 3,616,000 - 4,822,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Job summary

Raymond James is seeking an Operations Support Specialist in Florida to ensure efficient billing and data entry workflows within the RIA & Custody Services division. The role supports multiple departments under limited supervision, focusing on process improvements and issue resolution.

The candidate should have a Bachelor's degree and at least 1 year of internship or corporate experience, with strong communication, organization, and problem‑solving skills.

Qualifications

• Bachelor's degree required.
• 1 year of internship or corporate experience preferred.
• Experience in an operations support role or similar is a plus.
• Strong verbal and written communication skills are essential.
• Ability to work independently and in a team, with excellent time management.

Responsibilities

• Assist in the coordination and execution of daily operational tasks focused on billing and data entry.
• Provide support to RCS Service, RCS Finance, and RCS Client Engagement.
• Troubleshoot and resolve operational issues promptly.
• Maintain accurate records and documentation of operational activities.
• Collaborate with team members to improve processes and workflows.
• Monitor and report on KPIs to ensure efficiency.
• Support the implementation of new systems and technologies as needed.
• Communicate effectively with team members and stakeholders.
• Ensure documentation and tools (procedures, forms, training material) are maintained.
• Handle special projects as assigned.

Skills

Communication

Attention to detail

Time management

Problem solving

Team collaboration

Adaptability

Independence

Process improvement

KPI reporting

Education

Bachelor's degree

Job description

Job Summary

The Operations Support Specialist will play a crucial role in ensuring the smooth and efficient operation of business processes for the RIA & Custody Services (RCS) division within Raymond James. Under limited supervision, uses specialized knowledge and skills obtained through experience and/or training to assist with a variety of operational procedures, troubleshooting issues, and implementing solutions to enhance productivity and workflow. Support will be offered through a variety of operational processes focused on billing and data entry.

Essential Duties and Responsibilities

• Assist in the coordination and execution of daily operational tasks focused on billing and data entry.
• Provide support to various departments, including RCS Service, RCS Finance, and RCS Client Engagement.
• Troubleshoot and resolve operational issues promptly.
• Maintain accurate records and documentation of operational activities.
• Collaborate with team members to improve processes and workflows.
• Monitor and report on key performance indicators (KPIs) to ensure operational efficiency.
• Support the implementation of new systems and technologies as needed.
• Communicate effectively with team members and stakeholders.
• Ensure appropriate documentation and departmental tools are created and/or maintained (job procedures, job aids, forms, training material, etc.).
• Handle special projects as assigned.

Knowledge, Skills, and Abilities

• Thrive in a fast-paced, result-driven culture; proactive and can work with a sense of urgency.
• Identify inaccuracies, trends, or misleading information during processing.
• Promote effective coordination between multiple work groups and functional areas.
• Strong verbal and written communication skills.
• Cultivate and maintain effective working relationships.
• Demonstrated ability to quickly grasp new concepts and processes, adapting efficiently to changing environments and tasks.
• Identify and resolve systemic and operational issues.
• Proven experience in an operations support role or similar position.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Ability to adapt to changing priorities and handle multiple tasks simultaneously.
• Bachelor's degree required and a minimum of 1 year of internship experience or corporate professional experience. Manager is open to recent grads.

This is the pay range that Magnit reasonably expects to pay for this position: $26.25/hour - $35.00/hour

Benefits

• Medical
• Dental
• Vision
• 401K