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A leading organization in therapy training is seeking an Operations Support Specialist to oversee Help Desk operations and provide support to trainers and participants. The ideal candidate will have 3-5 years of experience in customer support, a Bachelor's degree, and proficiency in HubSpot Service Hub. This remote position offers the opportunity to work collaboratively within a dedicated team focused on providing excellent support to a diverse community.
Operations Support Specialist — Location: Remote U.S. or Canada. Department: Operations. Employment Type: FT. Minimum Experience: Experienced.
About Us The mission of the IFS Institute (“IFSI”) is to bring more Self leadership to the world. IFS (Internal Family Systems) is a transformative, evidence-based psychotherapy, based on the view that the mind is naturally multiple and that we all have a core Self that can’t be damaged and that knows how to heal. The IFS Institute provides training for professionals and organizations globally, an annual conference, a practitioner directory for those looking for IFS trained providers, and a growing number of online courses, books, and other resources.
Our goal is to create learning environments and a community that teach and support the internal welcoming of parts that have been exiled, shamed, or marginalized within our systems so that they may be seen, heard, valued, and ultimately healed. Building and supporting a diverse workforce is foundational to this goal and we are a committed equal opportunity employer. To learn more about our growing organization, view a few of our introductory IFS videos.
This role reports to the Program Operations Manager and will play an integral role in overseeing the HubSpot Help Desk and Help Center. This role is central to ensuring that our community of learners, practitioners, and partners receives timely, accurate, and compassionate support while also helping IFSI scale through improved processes, automations, and self-service tools.
Concentrated Areas & Specializations
IFS Institute is an Equal Opportunity Employer and does not discriminate based on any characteristic protected by local law.
If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request by sending an email and confirming your request for an accommodation and include the job number, title and location to Careers@ifsinstitute.com. This option is reserved for individuals who require accommodation due to a disability. Information received will be processed by our U.S. IFS Institute HR Department who will provide assistance to ensure appropriate consideration in the application or hiring process.
Notice to Agency and Search Firm Representatives: IFS Institute is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any IFSI employee by a third-party agency and/or search firm without a valid written & signed search agreement, will become the sole property of IFS Institute. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.