Operations Support Specialist

Citizenship and Immigration Services; Lincoln (NE); On-site; USD 60,000 - 90,000; Full time

Job summary

USCIS in Lincoln, Nebraska is seeking an Operations Support Specialist to provide a wide range of management and administrative services critical to the agency's operations. You will assist in administering policies, procedures, and HR requirements across programs.

The position requires GS-11 or GS-12 level experience, including planning, organizing, and evaluating HR programs, analyzing administrative data, and processing personnel actions through HR systems. Federal tenure rules apply.

Qualifications

• Experience planning, organizing, and evaluating a variety of HR programs (e.g. benefits, staffing, performance management, or position management).
• Identifying and recommending solutions to a wide range of administrative issues.
• Analyzing administrative data from diverse sources to identify trends and patterns.
• Managing the administrative processing through HR systems of personnel actions (hiring, promotions, reassignments, position classification, details, resignations).

Responsibilities

• Apply comprehensive knowledge of admin management and HR programs to advise management.
• Coordinate, advise, or prepare correspondence for conduct, performance, and disciplinary issues.
• Provide feedback and recommendations on benefits, staffing, and labor relations.

Skills

HR programs

Data analysis

Policy administration

Communication

Education

Graduate degree or 3 years of graduate study

Job description

Protect your homeland and defend your culture. Join USCIS, America's frontline defense against illegal foreign infiltration and fraud. As an Operations Support Specialist, you will provide a wide range of management and administrative services essential to the effective operation of the organization; assists management in administering policies, procedures, and operational requirements.

The qualifications for this position must be met by 11:59 PM (Eastern Time) on 08/26/2026.

Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service.

The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 08/26/2026.

The qualifications for this position

GS-11

You qualify at the GS-11 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-09 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position.

You must have experience performing the majority of the following duties:

• Planning, organizing, and evaluating a variety of human resources programs (e.g. employee benefits, staffing, performance management, or position management)
• Identifying and recommending solutions to a wide range of administrative issues
• Analyzing administrative data from a variety of sources to identify trends and patterns
• Managing the administrative processing through HR systems of personnel actions related to hiring, promotions, reassignments, position classification, details, and resignations

OR You may substitute a doctoral degree (PhD or equivalent degree) or three (3) full years of progressively higher-level graduate education leading to such a degree in any field, or L.L.M. if related for experience at the GS-11 grade level or such education must have been obtained in an accredited college or university and demonstrate the knowledge, skills, and abilities necessary to do the work of this position. Check with your school to determine how many credit hours comprise three years of graduate study. If that information is not available, use 54 semester or 81 quarter hours.

GS-12

You qualify at the GS-12 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-11 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position.

You must have experience performing the majority of the following duties:

• Independently applying comprehensive knowledge on administrative management and human resources programs and procedures to give sound advice
• Evaluating administrative functions or practices to provide feedback and recommendations to management in areas such as employee benefits, staffing, performance management, or labor and employee relations
• Coordinating, advising, or preparing correspondence for conduct, performance, and other disciplinary issues
• Applying management directives, policies, agreements, and federal regulations to recommend solutions to complex personnel issues