Operations Support Specialist

Bartech Staffing; Clearwater (FL); Hybrid; USD 40,000 - 60,000; Full time

Job summary

Bartech Staffing is hiring for a hybrid-support role in Florida. The candidate will manage street light repair work requests, reschedule tasks, and monitor queues while delivering strong customer service.

Training lasts 4–6 weeks with in-office work 5 days a week; post-training, the role shifts to a hybrid schedule with 2–3 days in the office weekly. Responsibilities include analyzing pending and future-dated requests, ensuring timely dispatch, and providing proactive updates to customers

Qualifications

• Excellent communication skills (verbal and written).
• Strong data analysis capabilities and attention to detail.
• Adaptable and quick to learn new systems and processes in a fast-paced environment.

Responsibilities

• Create and manage work requests for street light repair; reschedule work and update comments.
• Monitor work queues and shared mailboxes; provide timely dispatch to field resources.
• Maintain proactive customer communication and ensure timely updates throughout request lifecycle.

Skills

Strong verbal and writtencommunication

Data analysis

Quick learner

Tools

Microsoft Excel

Outlook

Teams

Job description

Hybrid Position (2-3 Days In Office After Training)

The ideal candidate will support the street light repair process by creating and managing work requests, rescheduling work, updating comments, and monitoring work queues and shared mailboxes while delivering exceptional customer service. This role is responsible for analyzing pending and future-dated work requests, taking appropriate action, and ensuring timely dispatch to field resources.

In addition, this position provides technical, analytical, and work management support for Delivery Operations. Working within established processes and standards, the incumbent exercises independent judgment and initiative to complete assigned tasks, resolve issues, and support operational objectives. The successful candidate will maintain ownership of the customer experience by providing proactive communication and ensuring customers receive timely updates and positive interactions throughout the lifecycle of their request.

This position is accountable for delivering accurate and timely work results that support safety, reliability, storm restoration, cost management, and customer satisfaction while maintaining a high level of service excellence.

Required skills

• Strong verbal and written communication skills
• Proficiency in Microsoft Excel
• Proficiency in Outlook
• Proficiency in Teams
• Data analysis capabilities
• Quick learner who can rapidly adapt to new systems, processes, and technologies in a fast-paced environment

For the first 4-6 weeks, the selected candidate will be required to work in the office five days per week to complete hands-on training, job shadowing, and knowledge transfer activities with team members. Upon successful completion of training, the position will transition to a hybrid schedule of 2-3 days per week in the office.

Impellam Group and its brands are equal-opportunity employers committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, pregnancy or maternity, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, pre-employment activity, and the performance of crucial job functions.

If you require additional disability considerations, modifications, or adjustments please let us know by contacting [e-mail] or fill out this form to request accommodations.