Operations Support Specialist

Citizenship and Immigration Services; Camp Springs (MD); Hybrid; USD 43,000 - 99,000; Full time

Benefits offered by this job

Telework eligibility

Competitive benefits

Job summary

Citizenship and Immigration Services (Department of Homeland Security) seeks an Operations Support Specialist to provide administrative support to divisional and branch leadership in accordance with USCIS policies and procedures. The role emphasizes accuracy, discretion, and adherence to federal guidelines in a fast-paced environment.

The posted vacancy offers telework eligibility, competitive federal benefits, and opportunities to contribute to homeland security efforts across the United

Qualifications

• Federal experience required; length/grade levels depend on information provided and could affect eligibility.
• Educational transcripts may be required; transcript submission is essential for education consideration.
• Overstating qualifications or experience may result in ineligibility.

Responsibilities

• The responsibilities described are for the full performance level. At developmental grade levels, assignments are of limited scope with less independence and complexity.

Job description

• Hiring Agency: Citizenship and Immigration Services
• Department: Department of Homeland Security

Protect your homeland and defend your culture. Join USCIS, America's frontline defense against illegal foreign infiltration and fraud. As an Operations Support Specialist, you will perform administrative duties to support divisional and branch leadership in accordance with USCIS policies and procedures.

Key Responsibilities

The responsibilities described are for the full performance level. At developmental grade levels, assignments will be of more limited scope performed with less independence, and limited complexity.

Requirements & Education

Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible. Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration.

Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position.

National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer service. EDUCATIONAL SUBSTITUTION: There is no educational substitution at the GS-12 grade level. COMBINING QUALIFYING EXPERIENCE AND EDUCATION (at the GS-07 - GS-11 levels only): If you do not qualify based on experience or education alone, you may be able to qualify based on a combination of your experience and education.

For more information on combining education and experience, visit the following website: General Schedule Qualification Standards. Transcript required: If you don't submit a transcript, we will not use your education when deciding if you're qualified for the job. For verification purposes, the transcript submitted must include your name and educational institution.

Voluntary Separation Incentive Payment (VSIP): Per 5 CFR 576.202, An employee who receives a Voluntary Separation Incentive Payment (VSIP) and later accepts employment for compensation with the Government of the United States within 5 years of the date of the separation on which the VSIP is based, including work under a personal services contract or other direct contract, must repay the entire amount of the VSIP to the agency that paid it (proof of payment is required) before the individual's first day of reemployment.

Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Personnel Management guidance and U.S. Office of Management and Budget plans and policies concerning hiring. These authorities are subject to change.

Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions. Common definitions for hiring terms found in this announcement.

DHS offers competitive salaries and an attractive benefits package, including health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays.

Other benefits may include flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities.

For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service- connected disability rating of 30 percent or more.

The Fair Chance to Compete for Jobs Act prohibits the Department of Homeland Security and its Components from requesting an applicant's criminal history record before that individual receives a conditional offer of employment. In accordance with 5 U.S. Code § 9202(c) and 5 C.F.R § 920.201 certain positions are exempt from the provisions of the Fair Chance to Compete Act.

Applicants who believe they have been subjected to a violation of the Fair Chance to Compete for Jobs Act, may submit a written complaint to our Staffing Helpdesk.

Which agency is hiring for this position?

This position is with Citizenship and Immigration Services, Department of Homeland Security.

What is the salary for this position?

The posted pay range is $43106 – $99404/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What is the application deadline?

Applications close on 2026-11-19.

How many openings are available?

There are 2 openings for this position.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.

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Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-11-12 · Not affiliated with or endorsed by OPM or USAJOBS.gov