Operations Support – Patient Outreach & Engagement

Sunrise Systems, Inc.; Wauwatosa (WI); Remote; USD 40,000 - 80,000; Part time

Job summary

An innovative firm is seeking a dedicated Operations Support professional to enhance patient outreach and engagement. This role involves monitoring processes within a cutting-edge platform, contributing to improvements, and ensuring efficient workflows. Ideal candidates will have robust call center experience and strong Excel skills. With a potential transition to full-time, this opportunity offers a unique chance to make a significant impact in patient engagement within the healthcare sector. If you are passionate about improving patient experiences and thrive in a dynamic environment, this position is for you.

Qualifications

• 3-5 years of call center experience is required.
• Proficiency in Microsoft 365 is essential.

Responsibilities

• Monitor and support patient outreach efforts.
• Enhance call center scheduling processes.

Skills

Call Center Experience

Excel Skills

Customer Service

Independent Work

Education

Bachelor’s Degree in Business

Tools

Microsoft 365

Job description

Operations Support – Patient Outreach & Engagement

Join to apply for the Operations Support – Patient Outreach & Engagement role at Sunrise Systems, Inc.

Job Details

Job Title: Operations Support – Patient Outreach & Engagement

Job ID: 25-07957

Work Location: 100% remote

Duration: 12 months on W2 contract

Work Shift: 1st shift, morning preferred. Candidates must reside in Mountain or Pacific time zones. This is a contract position, not full-time, with potential to move to full-time (40 hours/week).

Notes from Manager: Candidates should have call center experience, strong Excel skills, and a background in Customer Service.

Job Description

Join our operations team to monitor and support patient outreach and engagement efforts within the Caption Care platform. You'll help enhance call center scheduling processes, contribute to platform improvements, and ensure efficient patient engagement workflows.

Qualifications

• Bachelor’s degree in Business or related field (preferred)
• 3–5 years of experience in a call center environment
• Proficiency in Microsoft 365
• Ability to work independently
• Must be authorized to work in the U.S.

Contact

Raghu: 732-272-0336 | [e-mail] | www.sunrisesys.com

Additional Information

• Seniority Level: Mid-Senior level
• Employment Type: Full-time
• Job Function: Information Technology
• Industries: IT Services and IT Consulting

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