Operations Support Manager - Pathology & Immunology

Washington University in St. Louis; St. Louis (MO); On-site; USD 58,000 - 100,000; Full time

Benefits offered by this job

Vacation and holidays

Health insurance

Transit pass

Tuition assistance

Caregiver leave

Wellness programs

Job summary

Washington University in St. Louis seeks an Operations Support Manager to lead the Clinical Support Office within the Department of Pathology & Immunology. You will oversee pre-analytic workflows and ensure exceptional service, accuracy and accountability across patients, providers, and laboratories.

You will guide Customer Service Representatives and Clinical Support Specialists, drive process improvements, and partner with lab and department leaders to align operations with strategic goals.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Minimum 5 years relevant experience.
• Strong communication, confidentiality, and customer service skills.

Responsibilities

• Oversees strategies and execution of operations, programs, and events.
• Develops standards and training of assigned staff.
• Manages and provides direction and oversight to assigned staff.
• Forecasts staffing needs and establishes staff schedule.
• Hires, on-boards, establishes goals and conducts annual evaluations.
• Analyzes effectiveness of operations, programs, events, etc.
• Serves as responsible for data integrity.
• Oversees assigned budget.

Skills

Communication

Confidentiality

Customer Service

Supervision

Team Operations

Education

Bachelor’s degree

Job description

LocationST. LOUIS, MO 63110Scheduled Hours40Position SummaryThe Operations Support Manager is a key operational leader at the center of the Department of Pathology & Immunology’s clinical testing enterprise, overseeing the team responsible for critical pre-analytic workflows. This position leads the Clinical Support Office staffed by Customer Service Representatives and Clinical Support Specialists who serve as an essential connection between patients, providers, referring organizations, and specialized clinical laboratories. The Clinical Support Office manages complex workflows involving secondary pathology consultations, referrals to the WashU Clinical Genomics Laboratory, and testing performed through Histology and Electron Microscopy. The role is responsible for developing and optimizing workflows, ensuring operational excellence, resolving complex challenges, and fostering a culture of exceptional service, accuracy, and accountability.Beyond day-to-day operations, the Operations Support Manager serves as an important partner to laboratory and departmental leadership, contributing to initiatives that shape the future of clinical care and laboratory operations. This position brings a strategic operational perspective to process improvement, quality, technology, and the patient and provider experience. This is an ideal opportunity for an engaged, solutions-oriented leader who thrives in a complex clinical environment and is motivated by the opportunity to lead people, improve systems, strengthen collaboration, and make a meaningful impact on how specialized pathology and laboratory services are delivered.Job DescriptionPrimary Duties & Responsibilities:Oversees strategies and execution of operations, programs, and/or events.Develops standards and training of assigned staff.Manages and provides direction and oversight to assigned staff.Forecasts staffing needs and establishes staff schedule.Hires, on-boards, establishes goals and conducts annual evaluations.Analyzes effectiveness of operations, programs, events, etc.Serves as responsible for data integrity.Oversees assigned budget.Ensures facility, utilities, equipment and furnishing are properly maintained and in working order.Performs other duties as assigned.Working Conditions:Job Location/Working ConditionsNormal office environment.Physical EffortTypically sitting at desk or table.Repetitive wrist, hand, or finger movement.EquipmentOffice equipment.The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.Required QualificationsEducation:Bachelor’s degree or combination of education and/or experience may substitute for minimum education.Certifications /Professional Licenses :No specific certification/professional license is required for this position.Work Experience:Relevant Experience (5 Years)Skills:Not ApplicableDriver's License:A driver's license is not required for this position.More About This JobWashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.Preferred QualificationsEducation:No additional education unless stated elsewhere in the job posting.Certifications /Professional Licenses :No additional certification/professional licenses unless stated elsewhere in the job posting.Work Experience:No additional work experience unless stated elsewhere in the job posting.Skills:Communication, Confidentiality, Customer Service, Supervision, Team OperationsGradeG12Salary Range$58,400.00 - $99,700.00 / AnnuallyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.QuestionsFor frequently asked questions about the application process, please refer to our External Applicant FAQ .AccommodationIf you are unable to use our online application system and would like an accommodation, please email [e-mail] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.Pre-Employment ScreeningAll external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.Benefits StatementPersonalUp to 22 days of vacation, 10 recognized holidays, and sick time.Competitive health insurance packages with priority appointments and lower copays/coinsurance.Take advantage of our free Metro transit U-Pass for eligible employees.WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.WellnessWellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!FamilyWe offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/EEO StatementWashington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity or shared ancestry, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. As a federal contractor, the university maintains affirmative action programs to implement its equal employment opportunity policy for individuals with disabilities and protected veterans, in accordance with Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 (VEVRAA), as amended.