Operations Support Manager

10Federal Partners Inc; Raleigh (NC); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Health insurance options

Health Savings Account

Dental & Vision coverage

Life insurance

Disability insurance

401k with employer match

Paid holidays

Paid time off

Job summary

10 Federal Storage is seeking an Operations Support Manager to ensure smooth, compliant operations across our portfolio. You will resolve system escalations, maintain SOPs, and support onboarding for new acquisitions while tracking licenses, utilities, and regulatory workflows.

You will partner with IT and vendor teams to optimize facility management software and mentor site staff to uphold best practices, with a focus on auctions and KPI-driven improvements.

Qualifications

• Bachelor’s degree or 5+ years in operations, compliance, or multi-site management.
• Experience with self-storage auction processes and tenant communications.
• Proven ability to develop or maintain SOPs and policies.
• Experience with facility management platforms (StorEDGE, SiteLink, WebSelfStorage).
• Strong communication, leadership, and record-keeping skills.

Responsibilities

• Serve as the primary contact for escalations related to Facility Management Systems.
• Develop, implement, and monitor SOPs across the portfolio.
• Ensure auction processes follow timelines and documentation.
• Provide training and ongoing support for operational systems and processes.
• Mentor staff to improve efficiency and adherence to best practices.

Skills

Operations management

Compliance

Multi-site leadership

Policy development

Training

Education

Bachelor’s Degree

Tools

StorEDGE

SiteLink

WebSelfStorage

Job description

10 Federal Storage is a rapidly growing, technology-forward self-storage operator with a national footprint. We specialize in acquiring, modernizing, and operating unmanned self-storage facilities across multiple states. Our focus is on operational excellence, consistency, and scalable systems that support growth without sacrificing quality.

Description

As the Operations Support Manager, you will be the go-to resource for keeping our properties running smoothly and consistently. You will support property teams and operations leadership by resolving system and process escalations, maintaining SOPs, providing training, and tracking property-level performance. You will support onboarding for new acquisitions and developments and maintain and track business licenses, utilities, and regulatory facility workflows. You will also help ensure 10 Federal Storage operations follow the auction process and internal policies.

Responsibilities

• Serve as the primary point of contact for operational and compliance escalations related to Facility Management Systems.
• Ensure operational policies and procedures are communicated and updated across all locations.
• Develop, implement, and monitor operational SOPs across the portfolio.
• Ensure the auction process is followed consistently across all locations, including required notices, forms, timelines, and documentation.
• Maintain and update auction process forms, notices, and templates in coordination with the Director of Operational Compliance and outside counsel.
• Monitor tenant protections such as SCRA/military status verification, bankruptcy holds, and deceased tenant procedures before a unit moves forward in the auction process.
• Partner with IT and vendor teams to optimize facility management software (FMS) such as StorEDGE, SiteLink, etc.
• Manage tenant communications within the Facility Management Software, including notice templates, automated messages, and communication workflows.
• Provide training and ongoing support for new and existing operational systems, tools, compliance procedures, and processes.
• Mentor property staff and operations coordinators to improve efficiency and adherence to best practices.
• Work with Accounting, Marketing, and Facilities to ensure alignment on billing, technology, and site maintenance initiatives.
• Provide support for onboarding new acquisitions and developments, as well as transitions for closures and third-party managed locations.
• Maintain and track business licenses, utilities, and regulatory facility workflows across the portfolio.
• Partner with leadership to monitor KPIs, analyze performance trends, and recommend improvements.
• Maintain operational and compliance dashboards and trackers to ensure timely reporting of property-level performance.
• Identify patterns, bottlenecks, and opportunities for process automation or improvement.
• Promote a culture of ethical conduct, accountability, and continuous improvement.

Qualifications

• Bachelor’s Degree and/or 5+ years of experience in operations, compliance, or multi-site management, preferably in self-storage, property management, or related industries.
• Strong understanding of the self-storage auction process and tenant communication standards.
• Experience developing or maintaining operational policies, SOPs, or compliance programs.
• Proven experience with facility management platforms (StorEDGE, SiteLink, WebSelfStorage, etc.).
• Excellent communication, leadership, and conflict-resolution skills.
• Strong attention to detail and ability to maintain accurate, confidential records.
• Ability to work independently, prioritize multiple initiatives, and meet deadlines in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Excel, Teams, Outlook) and cloud-based tools (SharePoint, Google Workspace).
• Comfortable using AI tools and identifying practical ways to implement them to streamline workflows, tenant communications, and reporting.

Why Join 10 Federal Storage

At 10 Federal Storage, you’ll be part of a fast-growing organization where operations matter. We value people who take ownership, respect process, and care about doing things the right way. This role offers the opportunity to work closely with experienced operators, gain exposure to a growing national portfolio, and contribute directly to the success of the business.

Benefits

• Several non-cost premium health insurance options available.
• Health Savings Account
• Dental, vision, life insurance and short term and long-term disability options
• Discounts
• Employee Assistance Program (EAP)
• Employee Recognition Program
• 401k with up to 3% employer match
• 10 paid holidays
• Paid Time Off
• Competitive salary