Operations Support Engineer

OpenBet; Kentucky; Hybrid; USD 46,000 - 70,000; Full time

Benefits offered by this job

Flexible working

Attractive benefits

Modern, exciting workplace

Job summary

OpenBet is seeking an Operations Support Engineer to join our hybrid team in Greece. You will own production issues end-to-end, debug and improve application performance, and deploy fixes in high-availability environments.

The role requires 2–3 years in application support and hands-on programming experience with languages like Java, Python, or PHP, plus strong SQL skills. You will work closely with global teams, contribute to knowledge bases, and participate in weekend rotation.

Qualifications

• Bachelor’s degree in a traditional science subject, ideally computer science, engineering or information systems from a well-regarded university.
• 2-3 years of experience in an application support role, with a proven record of technical investigation and creating solutions to problems.
• 2-3 years of hands-on experience with at least one major programming language (Java, J2EE, C, C++, Python, PHP, etc.) and SQL queries.
• Strong fundamental programming skills (data structures, algorithms).
• Good analytical and problem-solving skills.
• Excellent communication skills, both written and spoken.
• An ability to learn new technologies quickly, work independently, manage workload and escalate in a timely manner.

Responsibilities

• Owning and investigating a wide variety of production issues at both an application and database level.
• Producing robust, well-written solutions for production issues.
• Effectively communicating investigation status to the customer.
• Deploying fixes to production environments.
• Escalating issues to senior team members when appropriate to ensure effective resolution.
• Assist in the creation and maintenance of support documentation, including FAQs, knowledge base articles, and troubleshooting guides.
• Participate in a rota that includes working on weekends and bank holidays.

Skills

Bachelor degree in science

2-3 years app support experience

2-3 years programming experience

Strong problem-solving

Excellent communication

Quick learner

Education

Bachelor's degree in science

Tools

Unix/Linux

bash

Grafana

Datadog

Squadcast

LAMP stack

HTML/CSS

XML/HTTP/TCP-IP

Git/Subversion/CVS

Perl/Python/JavaScript

Jira

Job description

The Team

OpenBet is a global leader in betting and gaming entertainment, trusted by over 200 partners to create memorable winning moments for millions of players worldwide. From processing bets during iconic events like the FIFA World Cup and Super Bowl to pioneering next-gen products like BetBuilder, we continuously redefine the player experience with high-quality content, cutting-edge technology, and advanced player protection tools.

For over 25 years, our unbeatable platform has powered the most recognizable betting brands, ensuring peak performance with 100% uptime, unmatched scale, and speed. With 85 licenses, 20 World Lottery Association operators on our customer roster, and a team of 1,200+ experts across 14 countries, we remain at the heart of the industry. Join OpenBet to take your career to the next level and be part of a global innovative team shaping the future of betting entertainment for millions worldwide.

OpenBetis looking for anOperationsSupport Engineerto fill an exciting role focusing on supporting,debuggingand improving the functionality and performance of applications and systems running on high availability production environments. As anOperationsSupport Engineerwith us,you’llhave exposure to these systems and more, as you take our products and your career to the next level.

What you will be involved with as anOperationsSupport Engineer atOpenBet:

• Owning and investigating a wide variety of production issues at both an application and database level;

• Producing robust, well-written solutions for production issues;

• Effectively communicating investigation status to the customer;

• Deploying fixes to production environments;

• Escalating issues to senior team members when appropriate to ensure effective resolution;

• Assist in the creation and maintenance of support documentation, including FAQs, knowledge base articles, and troubleshooting guides;

• Participate in a rota that includes working on weekends and bank holidays.

If you are the right Operations Support Engineer for us, you'll be able to demonstrate:

• A bachelor’s degree in a traditional science subject, ideally computer science, engineering or information systems from a well-regarded university;

• 2-3 years of experience in an application support role, with a proven record of technical investigation and creating solutions to problems;

• 2-3 years of hands‑on experience with at least one major programming language (Java, J2EE, C, C++, Python, PHP, etc.) and SQL queries;

• Strong fundamental programming skills (data structures, algorithms);

• Good analytical and problem-solving skills;

• Excellent communication skills, both written and spoken;

• An ability to learn new technologies quickly, work independently, manage workload and escalte in a timely manner.

The ideal candidate would also have the following skills/experiences:

• Adequate knowledge of any Unix/Linux distributions (e.g. Ubuntu, SUSE, etc.) and bash shell commands;

• Adequate knowledge of performance monitoring tools (Grafana, Datadog, Squadcast etc.);

• Experience with LAMP stack (Linux, Apache, MySQL, PHP);

• Adequate knowledge of Web technologies (HTML, HTML5 and CSS) and Internet protocols (XML, HTTP, TCP/IP);

• Experience using version control systems (GIT, Subversion, CVS);

• Adequate knowledge of scripting languages (e.g. Perl, Python, JavaScript);

• Familiarity with the Jira ticketing system.

• We have a collaborative hybrid office environment with our team members in our Athens office at least 3 days per week;

• Attractive benefits, an open and supportive environment as well as a modern and exciting workplace;

• The opportunity to interact with global teams on a regular basis as you and our business continues to develop and grow;

• Tangible and genuine development - at OpenBet, you can take your career where you want it to go!

• And if that’s not enough;enjoyflexibleworkingwhilst we provide you with theguidanceanddevelopmentskillsyou need to progress andenhance your career.