Operations Support Coordinator (Remote)

Maximus; Springfield (MA); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company specializing in developmental disability services seeks an Operations Support Coordinator to facilitate scheduling and outreach for assessment appointments. This full-time, fully remote role offers competitive compensation, professional development opportunities, and comprehensive benefits, including flexible work-life balance and insurance coverage.

Benefits

Work / Life Balance Support

Competitive Compensation

Comprehensive Insurance Coverage

Paid Time Off Package

Tuition Reimbursement

Professional Development Opportunities

Qualifications

• High school diploma or equivalent with 0-2 years of experience in a customer service environment.
• 2+ years of experience in community outreach or working with individuals with developmental disabilities preferred.

Responsibilities

• Conduct outreach to obtain consumer information and notify assessment appointment parties.
• Assist in coordinating scheduling changes and managing outreach documentation.
• Provide administrative support to Operations Support Management.

Skills

Customer Service

Communication

Outreach

Education

High School diploma or equivalent

Some College

Job description

Description & Requirements

Maximus is currently hiring an Operations Support Coordinator to support the New York State Office for People with Developmental Disabilities (OPWDD). The OPWDD is responsible for coordinating services for more than 128,000 New Yorkers with developmental disabilities, including intellectual disabilities, cerebral palsy, Down syndrome, autism spectrum disorders, and other neurological impairments. It provides services directly and through a network of 7 Care Coordination Organizations, with about 80 percent of services provided by private nonprofits and 20 percent by state-run services. This is a full-time, fully remote position.

Why Maximus?

• Work / Life Balance Support - Flexibility tailored to your needs!
• Competitive Compensation - Bonuses based on performance included!
• Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
• Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
• Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
• Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
• Tuition Reimbursement - Invest in your ongoing education and development.
• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
• Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
• Professional Development Opportunities - Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities

• Conduct outreach to obtain pertinent consumer information and identify parties to receive notification of impending assessment appointment.
• Conduct timely outreach and meet productivity targets related to scheduling assessment appointments with all appropriate individuals identified and document all outreach activities for tracking and reporting purposes.
• Assist in coordinating last-minute scheduling changes to ensure assessment appointments are completed and quickly communicate updates to appropriate parties.
• Provide administrative support to the Operations Support Management staff.
• Manage the OPWDD support line, assisting with general inquiries and scheduling needs.

Minimum Requirements

• High School diploma or equivalent with 0-2 years of experience in a customer service environment.

Preferred Requirements

• Some College
• Call Center Experience
• 2+ years of experience in community outreach or working with individuals with developmental disabilities

Home Office Requirements

• Maximus provides company-issued computer equipment.
• Reliable high-speed internet service.
• Minimum 20 Mbps download speed (50 Mbps if sharing connection).
• Minimum 5 Mbps upload speed.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, education, training, experience, expected work quality and quantity, travel requirements, external market, internal value analysis, seniority, and merit systems. Annual salary is just one component of the total compensation package, which may also include incentives and awards. Maximus offers a range of benefits including health insurance, life and disability insurance, retirement plans, paid holidays, and time off. Salary ranges may vary based on contract and experience. Salary history is not used in compensation decisions. Maximus complies with all minimum wage laws and salary thresholds.

Minimum Salary: $18.00

Maximum Salary: $21.00