Operations Support Coordinator (Remote)

Maximus; Illinois; Remote; USD 10,000 - 60,000; Full time

Job summary

A national service provider is seeking an Operations Support Coordinator to manage outreach and scheduling for assessment appointments. This full-time remote position requires a high school diploma and ideally some experience in customer service or community outreach. The role emphasizes communication, organizational skills, and the ability to meet productivity targets. Salary ranges from $18 to $21 per hour, with comprehensive benefits including health insurance and retirement plans.

Benefits

Competitive Compensation including bonuses

Comprehensive Insurance Coverage

401K Retirement Savings Plan

Paid Time Off Package

Tuition Reimbursement

Professional Development Opportunities

Qualifications

• 0-2 years of experience in a customer service environment is required.
• Some college education is preferred.
• Experience in community outreach and working with individuals with developmental disabilities is a plus.

Responsibilities

• Conduct outreach to obtain consumer information and identify notification parties for assessment appointments.
• Meet productivity targets for scheduling all assessment appointments.
• Assist with last-minute scheduling changes and communicate updates.

Skills

Customer service skills

Communication skills

Organizational skills

Education

High School diploma or equivalent

Job description

Overview

Maximus is currently hiring an Operations Support Coordinator to support the New York State Office for People with Developmental Disabilities (OPWDD).

The New York State Office for People with Developmental Disabilities (OPWDD) is responsible for coordinating services for more than 128,000 New Yorkers with developmental disabilities, including intellectual disabilities, cerebral palsy, Down syndrome, autism spectrum disorders, and other neurological impairments. It provides services directly and through a network of 7 Care Coordination Organizations, with about 80 percent of services provided by private nonprofits and 20 percent provided by state-run services.

This is a full-time position that is fully remote.

Why Maximus?

• Work/Life Balance Support - Flexibility tailored to your needs!
• Competitive Compensation - Bonuses based on performance included!
• Comprehensive Insurance Coverage - Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
• Future Planning - 401K Retirement Savings plan with Company Matching.
• Paid Time Off Package - PTO, Holidays, extended sick leave, and Short and Long Term Disability coverage.
• Holistic Wellness Support - Resources for physical, emotional, and financial wellness through the Employee Assistance Program (EAP).
• Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
• Tuition Reimbursement - Invest in ongoing education and development.
• Employee Perks and Discounts - Additional benefits and discounts for employees.
• Maximus Wellness Program and Resources - Range of wellness programs and resources.
• Professional Development Opportunities - Training programs, workshops, and conferences.

Essential Duties and Responsibilities

• Conduct outreach to obtain pertinent consumer information and identify parties to receive notification of impending assessment appointment.
• Conduct timely outreach and meet productivity targets related to scheduling assessment appointments with all appropriate individuals identified and document all outreach activities for tracking and reporting purposes.
• Assist in coordinating last minute scheduling changes to ensure assessment appointments are completed and quickly communicate updates to appropriate parties.
• Provide administrative support to the Operations Support Management staff.

Minimum Requirements

High School diploma or equivalent with 0-2 years of experience in a customer service environment.

Preferred Requirements

• Some College
• Prior Call Center Experience
• 2+ years of experience in community outreach or working with individuals with developmental disabilities

Home Office Requirements

• Maximus provides company-issued computer equipment
• Reliable high-speed internet service
• Minimum 20 Mbps download speed (50 Mbps if sharing connection)
• Minimum 5 Mbps upload speed

#NYMC #LI-Remote

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$18.00

Maximum Salary

$21.00

Compensation:

$18-$21

Remote: Yes