Operations Support Coordinator (Remote)

Maximus; Cochran's Crossing (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

A public services company is seeking an Operations Support Coordinator to provide vital support for scheduling assessments. The ideal candidate will have a high school diploma and experience in customer service, along with excellent organizational and communication skills. This full-time position is fully remote, offering competitive pay ranging from $18 to $21 per hour, along with additional benefits.

Benefits

Health insurance coverage

Life and disability insurance

Retirement savings plan

Paid holidays and time off

Qualifications

• 0-2 years of experience in a customer service environment
• Some college education preferred
• Experience in community outreach or with individuals with developmental disabilities is a plus

Responsibilities

• Conduct outreach for consumer information and assessment scheduling
• Document outreach activities for tracking and reporting
• Coordinate scheduling changes for assessment appointments
• Provide administrative support to management staff

Skills

Customer service orientation

Communication skills

Organizational skills

Education

High School diploma or equivalent

Job description

Overview

Description & Requirements

Maximus is currently hiring an Operations Support Coordinator to support the New York State Office for People with Developmental Disabilities (OPWDD).

The New York State Office for People with Developmental Disabilities (OPWDD) is responsible for coordinating services for more than 128,000 New Yorkers with developmental disabilities, including intellectual disabilities, cerebral palsy, Down syndrome, autism spectrum disorders, and other neurological impairments. It provides services directly and through a network of 7 Care Coordination Organizations, with about 80 percent of services provided by private nonprofits and 20 percent provided by state-run services.

This is a full-time position that is fully remote.

Responsibilities

• Conduct outreach to obtain pertinent consumer information and identify parties to receive notification of impending assessment appointment.
• Conduct timely outreach and meet productivity targets related to scheduling assessment appointments with all appropriate individuals identified and document all outreach activities for tracking and reporting purposes.
• Assist in coordinating last minute scheduling changes to ensure assessment appointments are completed and quickly communicate updates to appropriate parties.
• Provide administrative support to the Operations Support Management staff.

Minimum Requirements

- High School diploma or equivalent with 0-2 years of experience in a customer service environment.

Preferred Requirements

• Some College
• Prior Call Center Experience
• 2+ years of experience in community outreach or working with individuals with developmental disabilities

Home Office Requirements

• Maximus provides company-issued computer equipment
• Reliable high-speed internet service
• Minimum 20 Mbps download speed (50 Mbps if sharing connection)
• Minimum 5 Mbps upload speed

#NYMC #LI-Remote

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$18.00

Maximum Salary

$21.00

Compensation:

$18-$21

Remote: Yes