Operations Support Coordinator (Remote)

Maximus; Cambridge (MA); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading service coordination firm is seeking an Operations Support Coordinator to support service delivery remotely. Responsibilities include outreach and scheduling assessments for individuals with developmental disabilities. Candidates should have a high school diploma and customer service experience. Compensation ranges from $18.00 to $21.00 per hour, with various employee benefits offered.

Benefits

Competitive Compensation

Comprehensive Insurance Coverage

Paid Time Off Package

Tuition Reimbursement

Professional Development Opportunities

Qualifications

• 0-2 years of experience in a customer service environment.
• Some college is preferred.
• Prior call center experience is a plus.

Responsibilities

• Conduct outreach to obtain pertinent consumer information.
• Meet productivity targets related to scheduling assessment appointments.
• Provide administrative support to management staff.

Skills

Customer service experience

Communication skills

Organizational skills

Education

High School diploma or equivalent

Job description

Overview

Maximus is currently hiring an Operations Support Coordinator to support the New York State Office for People with Developmental Disabilities (OPWDD).

The New York State Office for People with Developmental Disabilities (OPWDD) is responsible for coordinating services for more than 128,000 New Yorkers with developmental disabilities, including intellectual disabilities, cerebral palsy, Down syndrome, autism spectrum disorders, and other neurological impairments. It provides services directly and through a network of 7 Care Coordination Organizations, with about 80 percent of services provided by private nonprofits and 20 percent provided by state-run services.

This is a full-time position that is fully remote.

Why Maximus?

• Work/Life Balance Support - Flexibility tailored to your needs!
• Competitive Compensation - Bonuses based on performance included!
• Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
• Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
• Paid Time Off Package - PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
• Holistic Wellness Support - Resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
• Tuition Reimbursement - Invest in ongoing education and development.
• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
• Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
• Professional Development Opportunities - Training programs, workshops, and conferences.

Essential Duties and Responsibilities

• Conduct outreach to obtain pertinent consumer information and identify parties to receive notification of impending assessment appointment.
• Conduct timely outreach and meet productivity targets related to scheduling assessment appointments with all appropriate individuals identified and document all outreach activities for tracking and reporting purposes.
• Assist in coordinating last minute scheduling changes to ensure assessment appointments are completed and quickly communicate updates to appropriate parties.
• Provide administrative support to the Operations Support Management staff.

Minimum Requirements

- High School diploma or equivalent with 0-2 years of experience in a customer service environment.

Preferred Requirements

• Some College
• Prior Call Center Experience
• 2+ years of experience in community outreach or working with individuals with developmental disabilities

Home Office Requirements

• Maximus provides company-issued computer equipment
• Reliable high-speed internet service
• Minimum 20 Mbps download speed (50 Mbps if sharing connection)
• Minimum 5 Mbps upload speed

#NYMC #LI-Remote

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$18.00

Maximum Salary

$21.00

Compensation:

$18-$21

Remote: Yes