Operations Support Coordinator - Hybrid, Profit Bonus

Kwik Trip, Inc.; Washington; Vor Ort; USD 29.000 - 41.000; Vollzeit

Benefits dieser Stelle

Health insurance

401k

Paid time off

Zusammenfassung

Kwik Trip, Inc. is hiring an Operations Support Coordinator at our Onalaska Support Center to deliver exceptional customer service and operational support for stores and internal teams.

You will log and triage incoming calls, assist guests with questions and account details, and route issues to the right resolver within time frames. The role requires strong communication and fast problem solving in a busy retail support environment.

Qualifikationen

• Requires a high school diploma or GED.
• Excellent telephone etiquette and customer service skills.
• Ability to multitask in a fast-paced environment.

Aufgaben

• Log incoming calls and determine the best course of action.
• Handle guest inquiries, praise, concerns, and questions.
• Route calls to the appropriate agent or department.
• Update and follow up on calls in the logging database and confirm completion.
• Assist internal customers with operational needs like ordering and register questions.
• Provide first-level technical support for store engineering equipment and PC hardware/software.

Kenntnisse

Customer service

Phone etiquette

Multitasking

Communication

Ausbildung

High school diploma or GED

Tools

POS software

Back office systems

Comdata software

Trendar software

Jobbeschreibung

Kwik Trip, Inc. is hiring an Operations Support Coordinator at our Onalaska Support Center to deliver exceptional customer service and operational support for stores and internal teams.

You will log and triage incoming calls, assist guests with questions and account details, and route issues to the right resolver within time frames. The role requires strong communication and fast problem solving in a busy retail support environment.