Operations Support Coordinator

Bend-Redmond Habitat for Humanity; Bend (OR); On-site; USD 26,000 - 30,000; Part time

Job summary

Bend-Redmond Habitat for Humanity is seeking an Operations Support Coordinator to streamline communication and daily operations across our retail and operations teams. The role handles donation inquiries, schedules pickups, and provides accurate information to store staff and donors.

You will serve as a central point of contact for donors, staff, and leadership, support administrative tasks, and help ensure safety, service quality, and mission alignment with BRHFH values.

Qualifications

• Strong computer skills and ability to navigate multiple systems and digital records.
• Excellent phone and communication skills with donors, customers, and community members.
• Strong customer service abilities with professionalism and respect in every interaction.
• Ability to manage and prioritize multiple tasks such as scheduling pickups and screening donations.
• Solid organizational skills with accurate schedules and documentation.

Responsibilities

• Answer all incoming calls for BRHFH ReStores.
• Provide excellent customer service with clear, accurate information.
• Communicate professionally and compassionately with donors, customers, and community members.
• Manage donation pickup requests and scheduling.
• Screen donated items to determine eligibility and provide donors with guidance.
• Coordinate daily and weekly pickup schedules with Donation Ambassador availability.
• Provide Donation Ambassadors with accurate route details.
• Coordinate with Resource Development for commercial donations.
• Print and prepare labels, signs, and other retail materials.
• Maintain organized digital and paper records related to donations and operations.
• Provide general administrative support for retail and operations teams.
• Assist with internal communication, scheduling needs, and document preparation.
• Help ensure all processes align with BRHFH safety, customer service, and mission standards.

Job description

Bend-Redmond Habitat for Humanity Operations Support Coordinator

The Operations Support Coordinator supports the overall flow of communication and daily operations across Bend-Redmond Habitat for Humanity’s retail and operations teams. This position manages donation inquiries, schedules donation pickups, and provides accurate information to both store and field staff. The Operations Support Coordinator also handles general administrative tasks that help keep day-to-day operations running smoothly. In this role, the coordinator serves as a central communication point for donors, store staff, donation ambassadors, and operations leadership, while modeling BRHFH’s Core Values: Integrity, Compassion, Empowerment, Belonging, and Sustainability.

About Bend-Redmond Habitat for Humanity

At Bend-Redmond Habitat for Humanity, we believe that everyone deserves a place to call home—a safe, stable, and healthy environment where families can thrive and communities can flourish. Since 1989, we have partnered with over 250 families to make homeownership possible and revitalized 145 homes, transforming the lives of more than 1,100 children and adults.

Description

Part-time position

24 hours per week

The Operations Support Coordinator supports the overall flow of communication and daily operations across Bend-Redmond Habitat for Humanity’s retail and operations teams. This position manages donation inquiries, schedules donation pickups, and provides accurate information to both store and field staff. The Operations Support Coordinator also handles general administrative tasks that help keep day-to-day operations running smoothly. In this role, the coordinator serves as a central communication point for donors, store staff, donation ambassadors, and operations leadership, while modeling BRHFH’s Core Values: Integrity, Compassion, Empowerment, Belonging, and Sustainability.

CORE DUTIES:

• Customer & Donor Communication
  • Answer all incoming calls for BRHFH ReStores.
  • Provide excellent customer service by offering clear, accurate, and timely information.
  • Communicate professionally and compassionately with donors, customers, and community members.
  • Manage all donation pickup requests, ensuring timely, organized scheduling.
  • Screen donated items to determine eligibility and provide donors with clear guidance.
  • Coordinate daily and weekly pickup schedules in alignment with Donation Ambassador availability.
  • Provide Donation Ambassadors with accurate, up-to-date route information and item details.
  • Coordinate with Resource Development for commercial donations.
• Operational Support
  • Print and prepare labels, signs, and other retail materials needed for store operations.
  • Maintain organized digital and paper records related to donations, scheduling, and operational materials.
  • Provide general administrative support for the retail and operations departments.
  • Assist with internal communication, scheduling needs, and document preparation.
  • Help ensure all operational processes align with BRHFH safety, customer service, and mission standards.
• KNOWLEDGE, SKILLS, & ABILITIES:
  • Strong computer skills, including the ability to navigate multiple systems, manage digital records, and learn new software quickly.
  • Excellent phone and communication skills, with the ability to answer high call volumes while providing clear, accurate, and compassionate support to donors, customers, and community members.
  • Strong customer service abilities, demonstrating professionalism, patience, and respect in every interaction.
  • Ability to manage and prioritize multiple tasks, such as scheduling pickups, screening donations, and supporting administrative workflows.
  • Solid organizational skills, including maintaining accurate schedules, documentation, and both digital and paper records.
  • Attention to detail when coordinating donation information, providing route details to ambassadors, and preparing materials for store operations.
  • Ability to work collaboratively with store staff, donation ambassadors, and operations leadership to ensure consistent communication and smooth processes.
  • Comfort with problem solving, especially when working through scheduling challenges, donor questions, or changes in daily operations.
  • Ability to follow established procedures while also offering suggestions that improve communication and workflow efficiency.
  • Valid Driver’s License and insurable driving record.
  • Commitment to modeling BRHFH Core Values: Integrity, Compassion, Empowerment, Belonging, and Sustainability in all interactions.