Operations Support Consultant

Cambridge Investment Research; Fairfield (IA); Hybrid; USD 33,000 - 40,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

401K Retirement Plan

Paid Holidays

Job summary

Cambridge Investment Research is seeking an Operations Support Consultant to act as a subject matter expert for complex operations matters, guiding financial professionals and internal partners while balancing risk, controls, and service excellence.

The role researches and resolves nuanced issues across brokerage, advisory, and entity accounts, including money movement, fraud investigations, and regulatory considerations.

Qualifications

• 5+ years of experience in financial services operations or related field.
• Experience with major custodians and clearing firms.
• Experience supporting entity accounts (trusts, corporations, LLCs, partnerships).
• Strong knowledge of money movement, risk management and regulatory requirements.

Responsibilities

• Research, analyze, and resolve complex operational issues involving brokerage and advisory accounts.
• Interpret account documentation to determine authorized parties and activity.
• Evaluate money movement requests balancing risk, fraud prevention, and client service.
• Collaborate with sponsor firms to correct processing errors and improve workflows.
• Identify process gaps and drive improvements across teams.
• Assist with client fraud investigations and escalation handling.

Skills

Financial services operations

Brokerage operations

Trading support

Money movement

Fraud investigations

Regulatory requirements

Account maintenance

Risk management

Cross-functional collaboration

Entity accounts experience

Job description

Job SummaryKey Deliverables and ResponsibilitiesThe Operations Support Consultant serves as a subject matter expert for complex operations matters, providing guidance and solutions that support financial professionals, clients, and internal business partners. This role is responsible for researching and resolving nuanced accounts, money movement, and client service issues while balancing risk management, operational controls, and an exceptional service experience.The ideal candidate possesses deep investment operations knowledge, strong analytical skills, and the ability to navigate complex scenarios involving account registrations, trading activity, money movement, fraud investigations, and operational error resolution.Research, analyze, and resolve complex operational issues involving brokerage accounts, advisory accounts, retirement plans, trusts, corporations, LLCs, partnerships, and other entity account types.Interpret legal and account documentation to determine authorized parties, account restrictions, and permissible account activity.Evaluate money movement requests and transactions while balancing risk mitigation, fraud prevention, regulatory requirements, and client service expectations.Serve as a resource for operational inquiries involving securities, trading activity, account maintenance, and transaction processing.Conduct independent research to address complex issues involving securities-based lending, margin activity, trading violations, cost basis, security lots, and tax-related transaction impacts.Partner with direct sponsor companies to correct account and processing errors such as share class discrepancies, annuity rider issues, and account servicing concerns.Identify process gaps across teams and workflows, collaborating with business partners to improve operational efficiency and client outcomes.Assist with client fraud investigations, recovery efforts, and escalated service situations while maintaining appropriate controls and documentation.What We Are Looking For5+ years of experience in financial services operations, brokerage operations, investment operations, trading support, or a related field.Working knowledge of Schwab, Fidelity, Vanguard, or other third-party asset managers and custodians.Experience working with major clearing firms such as National Financial Services (NFS), Pershing, or similar organizations.Experience supporting entity accounts, including trusts, corporations, LLCs, partnerships, and other complex registrations.Strong understanding of money movement processes, operational risk management, and transaction review procedures.Location: Phoenix, AZ, or Fairfield, IA – Hybrid in-office 3 days/weekCompensation: $24.00- $29.00Why Cambridge?Cambridge has competitive benefits and promotes a work/life balance to encourage individual success.Premium benefit package including medical, vision, dental, life and long-term disability insuranceVacation/sick time401K retirement plan with company matching programEleven paid holidaysYou can find more details about our comprehensive benefits package here .Cambridge Overview:Cambridge is a financial solutions firm that provides business support services to thousands of independent financial advisors. These advisors offer personalized investment services including wealth management, financial planning, and retirement services to individuals and families across the country. Cambridge provides significant compliance, technology, and transaction processing support to these financial advisors and their offices.