Operations Support Associate

Kyocera Document Solutions; Elizabethtown (Lancaster County); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading document solutions provider is seeking an Operations Support Associate in Elizabethtown, PA. You will coordinate administrative processes related to product and services movement, requiring strong organizational skills and some customer service experience. If you're detail-oriented and excel in communication, we'd love for you to apply. This role offers a chance to be part of a team that values innovation and service.

Qualifications

• Minimum of 1 year administrative and/or customer service experience.
• Ability to carry and transport items weighing up to 50 pounds.
• Ability to stand and walk for extended periods.

Responsibilities

• Coordinate all administrative processes related to product and services movement.
• Update ERP system inventory as product is confirmed.
• Maintain accurate paper and electronic records.

Skills

Strong computer and spreadsheet skills

Detail oriented

Strong organizational skills

Excellent written and verbal communication skills

Education

High School Graduate or GED Equivalent

Job description

Overview

When you join Kyocera Document Solutions America, Inc. you are joining an organization that is deeply rooted in the Philosophy of “doing what is right as a human being”. Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability and a sense of urgency all while putting knowledge to work to drive change.

In addition, we’re a Great Place to Work… and we really mean it! Kyocera Document Solutions America, Inc. was officially certified as a Great Place to Work since 2022. An organization earns this distinction when its employees have expressed their trust in the people they work for, have pride in what they do and enjoy the people they work with.

As an Operations Support Associate, you will coordinate all administrative processes relating to the inbound and outbound movement of product and services.

The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change doesn’t come around every day.

Responsibilities

• Coordinate all administrative processes relating to the inbound and outbound movement of product and services.
• Receive and process P/O's
• Update ERP system inventory as product is confirmed and received
• Respond to requests for information and/or status updates from CS and/or sales reps.
• Prepare and distribute pick tickets and shipment documentation
• Obtain spot quotes from carriers
• Prepare BOL's for shipment transport
• Manage inbound/outbound communications with carriers, vendors, CS, and sales reps
• Coordinate pickup of will-call orders with customers
• Follow up with freight carriers and service providers on status as needed
• Maintain accurate paper and electronic records
• Will support receiving and/or shipping department as an Operations Support Associate
• Assist in the receiving and/or shipping department as a Distribution Center Associate when needed
• Perform other duties as assigned by management

Qualifications

• High School Graduate or GED Equivalent
• Strong computer and spreadsheet skills
• Ability to carry and transport items weighing up to 50 pounds on a regular basis; Ability to stand and walk or move around for extended periods; Repetitive pushing, pulling, and bending required
• Minimum of 1yr administrative and/or customer service experience
• Strong organizational skills
• Detail oriented with ability to handle multiple tasks of varying priority
• Excellent written and verbal communication skills

Preferred:

• Bilingual (English, Spanish)
• Experience in shipping or warehouse operation
• Experience with Warehouse Management Systems (WMS)

Kyocera Document Solutions America, Inc is a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan. The company’s portfolio includes reliable and eco-friendly MFPs and printers, as well as business applications and consultative services which enable customers to optimize and manage their document workflow, reaching new heights of efficiency.

KYOCERA Document Solutions America, Inc. is an Equal Opportunity Employer, a VEVRRA Federal Contractor, and complies with all applicable federal, state, and local laws regarding nondiscrimination. Kyocera provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or protected veteran status. Qualified minorities, women, protected veterans and/or individuals with disabilities are encouraged to apply.