Operations Support Associate

Ralph Lauren; Byron Township (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

Ralph Lauren is seeking an Operations Support Associate to ensure smooth daily store operations, including stock room organization, stock checks, and assisting the sales floor. The role supports RFID inventory, replenishment, and order processing while maintaining high standards of store presentation.

The position can be full-time or part-time, with responsibilities shifting by location and business needs; a non-selling role that focuses on operations and customer service at the point of sale.

Qualifications

• Back-of-house or high-volume retail experience preferred.
• Ability to lift up to 30 lbs and maneuver in stockroom and sales floor.
• Flexible schedule including day, evening, weekends; may include overnight shifts.
• Excellent customer service and communication skills.

Responsibilities

• Process freight per hourly goals and manage stock room inventory.
• Assist sales floor with stock checks, deliveries, and merchandise delivery.
• Support visual merchandising and maintain store standards.
• Deliver positive customer experiences while balancing operational tasks.

Skills

Customer service

Communication

Teamwork

Flexibility

Tools

RFID inventory system

Stock management system

Job description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

As an Operations Support Associate at Polo Ralph Lauren, plays a crucial role in ensuring the smooth day-to-day operations in our retail stores. Responsible for various aspects in store from receiving deliveries, and processing the merchandise per company guidelines, to store recovery and supporting the needs of the selling floor. Operation Support Associates maintain the organization and cleanliness of the stock room, assists the sales floor personnel by completing stock checks and delivering merchandise, and support inventory levels on the sales floor and stock room per company guidelines. This role must be adaptable to the needs of the business as some areas of responsibility may not be necessary in all locations and the percentage of time spent in each area may vary location to location.

Operations Associates are the entry point for future Leadership roles within Ralph Lauren where you can begin to write your Next Great Chapter.

This position may be offered as full-time or part-time, depending on candidate availability and business needs.

The Operations Support Associate is primarily a non-selling role; however, this can shift as business dictates.

Inventory Management & Operations

• Process freight within specified Units per Hour goals, including markups/markdowns and EAS tagging
• Inspect deliveries for damages, verify packaging, and ensure proper sensor/tag placement
• Execute daily RFID inventory scans for accurate floor replenishment
• Manage "Ship to Home" orders and store-to-store transfers
• Complete ISOS replenishment activities and stock room resets
• Process retickets, create tags, and associate RFID tags
• Maintain organized stockroom and sales floor inventory levels using company guidelines

Customer Service & Sales Floor Support

• Create memorable customer experiences through exceptional service
• Support Brand Ambassadors with stock checks and merchandise delivery
• Greet and assist customers with their shopping needs when on sales floor
• Process sales transactions and follow company policies for returns, discounts, and customer data capture
• Maintain clean, welcoming sales floor and fitting rooms
• Balance operational tasks while prioritizing customer experience

Visual Merchandising & Store Standards

• Participate in visual merchandising of sales floor
• Maintain store presentation standards following company guidelines
• Provide feedback to Management on product and category opportunities

Professional Standards

• Foster a positive work environment aligned with RL values
• Collaborate effectively with team members
• Participate in training and company initiatives
• Support store operations in both front and back of house functions

• Back of house experience or similar industry experience in a complex, high-volume or high-profile specialty environment preferred.
• Ability to effectively communicate with customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, cash-wrap and office; work around/with chemicals, lift/climb up to 30 lbs. and climb moderately.
• Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
• Ability to build and maintain positive working relationships with customers, management, and co-workers.