FT Operations Support Associate

Ralph Lauren; Merrimack (NH); On-site; USD 20,664 - 26,174; Full time

Job summary

Ralph Lauren is hiring an Operations Support Associate to ensure smooth daily operations in our retail stores. You will handle receiving deliveries, stock room maintenance, and floor support, contributing to a positive customer experience.

The role offers flexibility for full-time or part-time work, with focus on non-selling tasks, inventory accuracy, and store standards across the sales floor and back of house.

Qualifications

• Experience in customer-facing roles or retail environments preferred.
• Ability to maintain organized stockrooms and assist on the shop floor.
• Familiarity with RFID tagging and inventory replenishment processes.
• Willingness to work a flexible schedule including weekends and evenings.
• Experience in back-of-house operations within a high-volume store is a plus.

Responsibilities

• Process freight and ensure shelves are replenished per guidelines.
• Assist customers on the sales floor and support brand ambassadors.
• Maintain stockroom and store standards, including visual presentation.
• Support RFID inventory scans and stock transfers as needed.
• Handle back-of-house tasks and collaborate with team members.
• Uphold professional standards and contribute to a positive work environment.

Skills

Customer service

Stock room organization

RFID inventory

Flexible schedule

Back-of-house

Job description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Operations Support Associate – Polo Ralph Lauren

As an Operations Support Associate, you play a crucial role in ensuring the smooth day‑to‑day operations in our retail stores. You are responsible for various aspects such as receiving deliveries and processing the merchandise per company guidelines, supporting the needs of the selling floor, maintaining stock room organization and cleanliness, and ensuring inventory levels on both the sales floor and stock room.

Operations Associates are the entry point for future Leadership roles within Ralph Lauren where you can begin to write your Next Great Chapter. This position may be offered as full‑time or part‑time, depending on candidate availability and business needs. The role is primarily a non‑selling role, but this can shift as business dictates.

Key Responsibilities

Inventory Management & Operations

• Process freight within specified Units per Hour goals, including markups/markdowns and EAS tagging.
• Inspect deliveries for damages, verify packaging, and ensure proper sensor/tag placement.
• Execute daily RFID inventory scans for accurate floor replenishment.
• Manage “Ship to Home” orders and store‑to‑store transfers.
• Complete ISOS replenishment activities and stock room resets.
• Process retickets, create tags, and associate RFID tags.
• Maintain an organized stockroom and sales floor inventory levels using company guidelines.

Customer Service & Sales Floor Support

• Create memorable customer experiences through exceptional service.
• Support Brand Ambassadors with stock checks and merchandise delivery.
• Greet and assist customers with their shopping needs on the sales floor.
• Process sales transactions and follow company policies for returns, discounts, and customer data capture.
• Maintain a clean, welcoming sales floor and fitting rooms.
• Balance operational tasks while prioritizing the customer experience.

Visual Merchandising & Store Standards

• Participate in visual merchandising of the sales floor.
• Maintain store presentation standards following company guidelines.
• Provide feedback to Management on product and category opportunities.

Professional Standards

• Foster a positive work environment aligned with RL values.
• Collaborate effectively with team members.
• Participate in training and company initiatives.
• Support store operations in both front and back of house functions.

Qualifications & Experience

• Back‑of‑house experience or similar industry experience in a complex, high‑volume or high‑profile specialty environment (preferred).
• Ability to effectively communicate with customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, cash‑wrap and office; work around/with chemicals, lift/climb up to 30 lbs., and climb moderately.
• Ability to work a flexible schedule, including day, evening, weekends, overnight shifts, and travel when required.
• Ability to build and maintain positive working relationships with customers, management, and co‑workers.