Operations Support Assistant

Therapy and Beyond - ABA Therapy; Flower Mound (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

401K with company match

Life Insurance

Short-Term Disability

HSA and FSA options

Employee Assistance Program

Employee Recognition

Job summary

Therapy & Beyond is seeking an Operations Support Assistant to join our Home Office team. You will act as the central coordinator for business processes, support Senior Leadership, and help drive efficiency across departments.

You will maintain SOPs, manage calendars and travel, and produce regular KPI reports, while handling data integrity and confidential tasks with professionalism. A bachelor's degree and strong communication skills are required.

Qualifications

• A Bachelor’s degree in Business, Operations, or a related field preferred.
• A track record of success in support within fast-paced, multi-site environments.
• Agility and Adaptability: you thrive in evolving landscapes, pivoting quickly to meet new challenges with a positive attitude.
• Exceptional Communication: you possess outstanding verbal and written skills, representing leadership with empathy and clarity.
• Customer-Centric Approach: a passion for internal service excellence and supporting stakeholders with a can-do spirit.
• Tech-Savvy & Organized: proficient in Google Workspace and detail-oriented with a gift for managing multiple priorities.

Responsibilities

• Champion seamless operational flow by serving as the go-to point of contact for inquiries and bridging gaps between departments.
• Drive project success by tracking key initiatives and keeping leadership updated with regular, data-driven status updates.
• Master our internal knowledge base by maintaining and evolving our SOPs and process guides to ensure we operate at our best.
• Elevate leadership efficiency through calendar management and coordinating complex travel plans.
• Ensure data integrity by managing critical operational metrics and providing insights for management review.
• Prepare and distribute regular reports on business activities, KPIs, and project statuses for management review.
• Support financial tasks, including invoicing, expense reporting, and accurate data entry.
• Act as a trusted partner to the COO and senior staff, providing high-level administrative support with confidentiality.
• Draft professional communications reflecting leadership's voice and curate meetings with clear action items.

Skills

Communication

Organizational skills

Problem solving

Teamwork

Attention to detail

Customer focus

Education

Bachelor’s degree in Business/Operations or related field

Tools

Google Workspace

Job description

Company Description

Therapy & Beyond is one of the largest BCBA-owned ABA organizations, founded and led by Dr. Regina Crone, BCBA-D, since 2006. At Therapy & Beyond we approach the needs of each patient both individually and as part of a dynamic interdisciplinary team working with experts in applied behavior analysis (ABA) therapy, speech-language pathology, occupational therapy, and counseling. We love helping individuals reach their full potential by supporting not only the patient but also their family. We are passionate about what we do while remaining true to our defining core values of:

Putting People First, Doing Our Best Together, Making Therapy Fun, and Above All, We grow potential

Job Description

Are you a proactive problem-solver with a passion for operational excellence? Join our Home Office team as an Operations Support Assistant and serve as a pivotal partner in driving efficiency and success. In this high-impact role, you will be the central coordinator for our business processes, acting as a heartbeat for our daily operations and a vital support to our Senior Leadership. If you thrive in a collaborative environment and love making things run, we want to meet you!

• Champion seamless operational flow by serving as the go-to point of contact for inquiries and bridging gaps between departments.
• Drive project success by tracking key initiatives and keeping leadership inspired with regular, data-driven status updates.
• Master our internal knowledge base by maintaining and evolving our SOPs and process guides to ensure we always operate at our best.
• Elevate leadership efficiency through expert calendar management and the coordination of complex travel plans.
• Ensure data integrity by managing critical operational metrics, turning numbers into insights for management review.
• Prepare and distribute regular reports and summaries on business activities, key performance indicators (KPIs), and project statuses for management review.
• Fuel business momentum by supporting financial tasks, including invoicing, expense reporting, and accurate data entry.
• Act as a trusted partner to the COO and senior staff, providing high-level administrative support with the utmost confidentiality.
• Curate professional communications, screening inquiries and drafting high-impact correspondence that reflects our leadership's voice.
• Facilitate productive collaborations by organizing key meetings, capturing essential action items, and ensuring momentum is maintained.
• Cultivate a world-class work environment by managing office functions, vendor partnerships, and resource procurement.

Qualifications

• A Bachelor’s degree in Business, Operations, or a related field preferred
• A track record of success in support within fast-paced, multi-site environments.
• Agility and Adaptability: You thrive in evolving landscapes, pivoting quickly to meet new challenges with a positive attitude.
• Exceptional Communication: You possess outstanding verbal and written skills, representing leadership with empathy and clarity.
• Customer-Centric Approach: A passion for internal service excellence and supporting stakeholders with a can-do spirit.
• Tech-Savvy & Organized: Proficient in Google Workspace and naturally detail-oriented with a gift for managing multiple priorities.

Additional Information

WHY YOU WILL LOVE WORKING AT T&B!

• Generous benefit Package:
• Medical, Dental, Vision, and Disability
• Company Paid- Life Insurance
• 401K with company match
• Company Paid Short-Term Disability
• HSA and FSA options
• Employee Assistance Program
• Employee Recognition