Operations Support Ambassador CMC

University Hospitals; Cleveland (OH); On-site; USD 19,000 - 25,000; Full time

Job summary

University Hospitals in Cleveland seeks an Operations Support Ambassador to provide outstanding customer service to patients, visitors and staff while supporting the operational needs of the department. You will greet people, distribute visitor passes, perform Patient Experience rounds, assist with ED transport and Meds to Beds, handle specimen pickups, and ensure PHI compliance with UH policies.

Additional duties may be assigned as needed.

Qualifications

• High School Equivalent / GED required.
• 1+ years basic patient care or customer service experience preferred.

Responsibilities

• Greet visitors, patients and staff promptly and politely.
• Distribute visitor passes to approved visitors.
• Conduct Patient Experience rounds.
• Meet emergency helicopter medics at helipad for transport to ED.
• Transport expectant mothers to Labor and Delivery.
• Specimen pickup/drop-off in ED, inpatient and outpatient areas.
• Timely delivery of Meds to Beds prior to discharge from ED and inpatient areas.
• Provide patient transport assistance across departments.
• Perform other duties as assigned.
• Comply with all policies and PHI requirements.
• Refer to orientation documentation for specific duties.
• Complete annual PHI training and UH policy adherence.

Skills

Patient care

Customer service

Education

High School Diploma or GED

Job description

A Brief Overview

Operations Support Ambassador will provide outstanding customer service to all patients, guests, and staff, supporting operational needs of the department. This includes: distributing visitor passes per the UH visitation policy; lab specimen pick-up/drop-off; ED transport assistance; Patient Experience rounds; Meds to Beds courier. Follow all written regulations/procedures and correctly completes assigned tasks without supervision. Assist in other areas as necessary.

What You Will Do

• Politely and promptly meets and greets visitors, patients and staff.
• Distribute visitor passes to approved visitors.
• Patient Experience rounds.
• Meet emergency helicopter medics at helipad for transport to Emergency Department.
• Transport expectant mothers to Labor and Delivery.
• Specimen pick-up/drop-off Emergency Department, inpatient, outpatient area.
• Timely delivery of Meds to Beds for prior to discharge Emergency Departments, inpatient.
• Patient Transport Assistance including the Emergency Department, inpatient, outpatient areas.

Additional Responsibilities

• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

Education

• High School Equivalent / GED (Required)

Work Experience

• 1+ years Basic patient care and/or customer service experience (Preferred)

Physical Demands

• Standing Occasionally
• Walking Occasionally
• Sitting Constantly
• Lifting Rarely up to 20 lbs
• Carrying Rarely up to 20 lbs
• Pushing Rarely up to 20 lbs
• Pulling Rarely up to 20 lbs
• Climbing Rarely up to 20 lbs
• Balancing Rarely
• Stooping Rarely
• Kneeling Rarely
• Crouching Rarely
• Crawling Rarely
• Reaching Rarely
• Handling Occasionally
• Grasping Occasionally
• Feeling Rarely
• Talking Constantly
• Hearing Constantly
• Repetitive Motions Frequently
• Eye/Hand/Foot Coordination Frequently

Travel Requirements

• 10%