Operations Support

Branham Corp; Erie (Erie County); On-site; USD 42,000 - 52,000; Full time

Job summary

LGG Industrial in Erie, PA is seeking an Order Management Assistant responsible for updating order status, invoicing, and supporting operations with projects.

You will work in an office setting, handle customer updates, maintain accuracy in platform updates, and collaborate with the customer service team to ensure timely delivery and clear communication.

Qualifications

• 3 years of customer service experience
• Must have high school diploma or equivalent
• Ability to work nights and weekends if required
• Reliable transportation is a must
• Background checks and drug screening may be required for on-site work

Responsibilities

• Update order status and invoicing in material and order management platforms.
• Maintain 100% commitment to safety policies and procedures.
• Keep track of platform management update requirements in a structured way.
• Process non-technical orders and provide delivery time updates to customers.
• Process open order report requests as needed.
• Participate in projects that promote operational improvement.
• Provide support to customer service when needed.

Skills

Customer service

Communication skills

Math skills

MS Office

Interpersonal skills

Education

High school diploma

Tools

ARIBA

Coupa

GEP portals

Job description

Summary of the Role This position will be responsible for updating order status information and invoicing in material and order management platforms and support operations management with projects.

Responsibilities

• Must maintain 100% commitment to safety policies and procedures.
• Complete customer required material and order management platform updates pertaining to order management and invoicing.
• Keep track of all platform management update requirements in a structured and organized way.
• Process non-technical orders (such as failed digital orders) and provide update on their expected delivery times to the customers.
• Process open order report requests as needed.
• Participates in special projects that serve to promote operational improvement.
• Provides support to customer service when needed.
• Complies with the employee handbook and company policies governing associate conduct.
• Perform other duties as trained and qualified for.

Skills and Abilities

• Proficient computer skills is a must.
• Applicants should possess the ability to interact with customers, and team-members in a professional manner.
• Must have excellent communication skills, both oral and written.
• Requires a proficiency in math skills including addition, subtraction, multiplication and division in units of measure.
• Additionally, must be able to perform calculations using whole numbers, fractions and decimals.
• Proficient computer skills including; MS Office, internet and email.

Minimum Qualifications

• 3 years of customer service experience
• A high school diploma or equivalent
• Ability to work nights and weekends, as required
• Reliable transportation is a must
• Background checks and drug screening may be required (by Company, Customer or DOT requirements in working on-site and operating equipment as required or permitted by law)

Preferred Qualifications

• Knowledge of or user experience with ARIBA, Coupa, GEP portals is an advantage

Physical Requirements and Work Environment

• This position is based in a standard office environment and requires regular use of typical office equipment, including computers, telephones, printers, and copiers.
• Reasonable accommodations are available to support individuals with disabilities in performing the essential functions of this role.
• Ability to work in a stationary position for extended periods of time.
• Ability to move within the office to interact with office equipment or colleagues.
• Occasionally moving light items like mail or office supplies, typically up to 10 pounds.
• Ability to operate various office equipment/machinery across given tasks.
• Ability to comprehend and follow instructions and safety procedures.
• Ability to read, write and communicate in English.
• Ability to communicate with colleagues and clients.

Equal Opportunity Employer

It is our policy to employ qualified persons without regard for veteran or disability status. Individuals are considered for employment, promotion, or training solely on their ability to perform the essential functions of the position. Because we need you just as much as you need us. Together we are unbeatable! Opportunities for growth! LGG Industrial is growing and has room for enthusiastic, motivated employees to grow with it. LGG Industrial gives employees the opportunity to develop themselves, at both the professional and personal level. Dynamic! LGG Industrial is a healthy, growing enterprise. This brings continuity, stability and, therefore certainty. Certainty, with room for ambition, personal development and innovation. Challenges and innovation! Working at LGG Industrial means working in an innovative environment where you take on challenges and share them, come up with innovative solutions and act in a dynamic and well-considered manner. All of this as a team and as individual. Being part of a strong team! LGG Industrial is constantly working on a corporate culture where people take center stage. A friendly, open and pleasant work environment with respect for and confidence in one another. A stimulating and challenging workplace climate where knowledge is shared. As an LGG Industrial employee, you form part of a winning team; a team that helps keep LGG Industrial the undisputed market leader in its field. Work placement, traineeship opportunities for students! We offer ample opportunities, especially for students from a technical or commercial background. The wide range of trainee posts at LGG Industrial offers students the opportunity to gain practical experience at an innovative multinational company. Those in search of an informative and challenging traineeship at an organization with a friendly and open work climate need look no further than LGG Industrial.