Operations Supervisor - Shipping

Solutions 2 GO Inc.; Louisville (KY); On-site; USD 55,000 - 75,000; Full time

Job summary

Solutions 2 GO Inc. seeks a seasoned Warehouse Supervisor to lead daily shipping operations in Louisville. You will manage 10–15 full-time associates and up to 60 temps during peak season, align labor to demand, and ensure safety, quality and on-time performance.

You will coach Team Leads, monitor metrics, and drive continuous improvement while partnering with the Shipping Operations Manager to meet customer commitments and company goals.

Qualifications

• 5+ years of experience in warehouse or distribution operations.
• 2+ years supervising 5–10 direct reports and a temporary workforce.
• Associate degree or equivalent experience required.
• Experience navigating Warehouse Management Systems (WMS), with RF scanning and data entry.
• Proficiency with Microsoft Office tools (Excel, Word, Outlook).

Responsibilities

• Provide direct supervision of 10–15 full‑time associates and up to 60 temporary workers during peak season.
• Own daily shipping execution to ensure on-time, safe and accurate processing.
• Coach Team Leads to drive performance, safety, and continuous improvement.
• Monitor performance metrics and manage labor allocation and priorities.
• Ensure adherence to customer requirements and internal SOPs across shipping activities.

Skills

Leadership

Team supervision

Communication

Data entry

Microsoft Office

Education

Associate degree or equivalent experience

Tools

WMS

RF scanning

Excel

Word

Outlook

Microsoft Teams

Job description

About Us

Are you ready to move distribution forward?

Solutions 2 GO is a premier global distributor of video game products. With operations reaching 19 countries in North, Central and South America, and partnerships that further extend to Europe, Africa, Australia and Asia, Solutions 2 GO represents all publishers in the Canadian market, offers coast-to-coast distribution in the USA and is the exclusive distribution partner for Sony PlayStation in Latin America. Our leadership, processes and partnerships have earned us a reputation as the premier provider of flexible, dynamic distribution solutions for publishers, manufacturers and retailers around the world. We are a remarkable team that delivers remarkable results. Our people help move Solutions 2 GO forward every day, through a shared commitment across every facet of our business. At Solutions 2 GO, we are moving distribution forward. If you are an achiever who is relentless in ensuring that we achieve business results and create a great company culture while doing it, then we’re looking for you!

Scope

The Warehouse Supervisor is a frontline leadership role responsible for driving daily execution, performance, and engagement within the Shipping operation. This position plays a critical role in translating volume plans into results by leading teams, aligning labor to demand, and ensuring safety, quality, and service commitments are met. This role is ideal for a hands‑on leader who thrives in fast‑paced environments, enjoys coaching teams in real time, and is motivated by accountability and continuous improvement. The Operations Supervisor is also a key development role, preparing future leaders within the organization.

Duties & Responsibilities

• Provide direct supervision of 10–15 full‑time associates and up to 60 temporary workers during peak season, including Leads and hourly team members
• Own daily shipping execution to ensure volume is processed safely, accurately, and on time, while supporting the Team Leads in executing daily production plans
• Partner closely with the Shipping Operations Manager to drive operational performance, labor efficiency, and team development
• Set daily priorities and expectations for Team Leads and associates based on volume forecasts and operational goals
• Lead daily communication with the team regarding volume, priorities, performance, and safety expectations
• Coach Team Leads and associates through ongoing feedback, recognition, and corrective action, reinforcing accountability and consistency
• Ensure adherence to customer‑specific requirements, internal SOPs, and company policies across all shipping activities
• Promote and enforce safe work practices, including equipment usage, housekeeping, and ergonomic standards
• Monitor operational performance using metrics and statistical analysis; communicate results and expectations to Team Leads
• Identify performance gaps and drive improvements to workflows, staffing models, and labor allocation
• Support and lead continuous improvement initiatives that enhance productivity, accuracy, and cost performance
• Develop and coordinate training to ensure Team Leads and associates are proficient in shipping processes
• Support onboarding, cross‑training, and skill development, with a focus on building future supervisors
• Complete performance reviews and support individual development plans for direct reports
• Collaborate with cross‑functional partners to resolve issues and support operational goals
• Perform additional responsibilities as needed to support daily operations and team performance

Skills & Qualifications

• 5+ years of experience in warehouse or distribution operations, including at least 2 years supervising 5–10 direct reports and a temporary workforce
• Associate degree or equivalent experience required
• Demonstrated success leading daily operations in fast‑paced, high‑volume environments
• Proven judgment in the consistent application of company policies, procedures, and operational standards
• Experience working independently with limited supervision while owning day‑to‑day operational outcomes
• Strong verbal and written communication skills, including experience creating performance reviews, development plans, and performance documentation
• Consistently models professional behavior and leads by example on the warehouse floor
• Comfortable working flexible schedules, including overtime, based on business needs
• Experience navigating Warehouse Management Systems (WMS), using RF scanning devices, and performing accurate data entry
• Demonstrates strong collaboration skills, a solid work ethic, and commitment to team success
• Proficiency with Microsoft Office tools (Excel, Word, Outlook)
• Comfortable using company communication tools (Microsoft Teams) to support daily coordination and execution
• Forklift or material‑handling equipment experience preferred
• Reliable attendance and consistent job performance
• Due to the critical nature of peak operations, full availability is required from October through December, including Thanksgiving week and December weekends. This is a company‑wide expectation and essential to meeting customer commitments during peak volume periods. Candidates that are unavailable during these periods will not be considered as this is a company‑wide blackout policy.

The successful candidate will receive a conditional offer, contingent upon the successful completion of a background check conducted by our contracted third‑party vendor. The specific clearance requirements vary by position and may include one or more of the following: criminal background check, credit check, employment verification, education verification, and driver’s abstract review. If you have any questions along the way, please do not hesitate to ask.

Solutions 2 GO Inc. is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process.

For more information on Solutions 2 GO Inc., please visit our website at: www.solutions2go.ca