Operations Supervisor, Returns

RLX Technology Inc.; Lexington (SC); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Health coverage

401(k) with Match

Paid Time Off

Parental leave

Sabbatical after 7 years

Community service days

Care & Faith Support

Job summary

Riverstone Logistics is seeking an Operations Supervisor, Returns to lead the returns process within a warehouse environment. You will oversee returns intake, motor carrier compliance, and restaging of product, balancing hands-on work on the warehouse floor with office duties.

You will manage daily operations, uphold client standards, and drive process improvements to minimize returns while ensuring accurate documentation and inventory control.

Qualifications

• High School Diploma or GED required.
• Strong people and operations supervisory skills.
• Excellent verbal and written communications.
• Excellent interpersonal skills.
• Ability to adapt to a fast-paced environment.
• Ability to embrace new technology.
• Operations or final mile delivery experience preferred.

Responsibilities

• Oversee day-to-day delivery operations and returns activity.
• Assist with audits and ensure returns processes meet requirements.
• Ensure timely reporting of returns and carrier compliance.
• Maintain professional relationships with management, carriers, and clients.
• Supervise check-in for reschedules from carriers.
• Process and monitor returns via client portal.
• Escalate product or process discrepancies, including damages.
• Document and enter all returns for inventory accuracy.
• Support process improvements to reduce returns.
• Move inventory using handling equipment as needed.
• Serve as main point of contact for client escalations.
• Schedule customer time windows for next-day delivery.

Skills

High School Diploma

Supervisory skills

Verbal & written communications

Interpersonal skills

Adaptability

Tech proficiency

Operations or final mile experience

Education

High School Diploma

Job description

“RLX is truly a one of a kind company that backs up intent with action. Everyday the focus is always on finding solutions instead of focusing on the problems.”

RLX

Built different, on purpose .

Make an Impact

There is a real person on the other end of every delivery, every relationship, every mile. The work you do here connects to a greater purpose — and so do you.

Grow With Us

We invest in the people who show up. Build new skills, take on more responsibility, and find a path that’s actually yours.

Belong Here

This is a team that looks out for each other. We celebrate wins, run through storms together, and make sure everyone knows they’re valued.

From your first day forward, we want you to feel supported — at work and beyond it.

Health Coverage

Medical and dental through Cigna, effective your first full month.

401(k) with Match

Auto-enrolled through Transamerica. We match 100% of your first 3%, then 50% up to 4%.

Paid Time Off

Three weeks annually to start, with carryover. Five weeks for Directors and above.

Paid and unpaid leave for new parents, including adoption.

After 7 years, eligible Extra Milers receive 4 consecutive weeks of paid sabbatical.

Three paid days a year to serve in your community.

Care & Faith Support

Someone to talk to, pray with, or just listen — whatever you need.

Love Works

Financial and emotional support for Extra Milers facing hardship.

Our Operations division coordinates every stage of the supply chain — from Final Mile delivery and Middle Mile transportation to freight management and dedicated solutions. The work is fast-paced, the problems are real, and the people who thrive here are the ones who show up, dig in, and keep moving forward.

Corporate Service Centers

Every division runs because of the people behind it. Our corporate teams span finance, communications, talent, technology, and more — building the systems, strategies, and culture that make Riverstone work. If you’re passionate about building processes, empowering people, and shaping what’s next, you belong here.

Riverstone Logistics (RLX) is a big and bulky supply chain powerhouse delivering seamless final mile, middle mile, warehousing, fulfillment, and storage solutions through a nationally integrated platform.

Founded in 2017 by five partners who believed logistics could be built around something bigger than moving freight, we began with furniture delivery and grew into a nationwide provider serving complex supply chains across the United States.

We are a purpose-driven company. We exist to use our God-given talents and opportunities to love our neighbors, serve our communities, and improve our industry. That purpose shapes how we lead our teams, how we partner with our customers, and how we take ownership of every delivery.

Our people, who we call Extra Milers, bring genuine integrity and care to every mile. If you lead well, communicate with clarity, and want your work to mean something, we want to meet you. If you're looking for a place where people genuinely matter, you've found it.

Position Summary

The Operations Supervisor, Returns is responsible for overseeing all aspects of the Returns process within a warehouse. This role ensures the efficient, accurate, and timely processing of undelivered product after the completion of motor carrier routes in accordance with company policies and client expectations. The supervisor will lead daily operations related to returns intake, motor carrier compliance, and restaging of product as applicable. This position requires a proactive and hands‑on approach, with time spent both on the warehouse floor and in the office.

• Ethics & Values
• Problem Solving
• Customer Focus
• Drive for Results
• Functional/Technical Skills
• Managing & Measuring Work
• Timely Decision Making
• Decision Quality
• Informing
• Composure

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Oversee day-to-day delivery operations, including the monitoring of delivery activity as it relates to returned and/or damaged product, evaluation of motor carrier needs, and customer service in accordance with agreed quality and production standards of the client
• Assist with audits and ensure returns processes align with RLX and client‑specific requirements
• Ensure timely reporting of loadout/returns compliance as well as motor carrier compliance within client standards and the agreed‑upon communication mechanism
• Maintain professional working relationships with location management, peers, motor carriers, client employees, and other department managers and holds their team to the same standards
• Supervise and perform the check‑in process for reschedules that are brought back by motor carriers
• Process and monitor returns through the client portal at participating locations
• Identify and **escalate** product or process discrepancies, including damaged or mis‑routed returns
• Ensure proper documentation and system entry for all returns transactions to support inventory accuracy and client reporting
• Support process improvement initiatives to streamline reverse logistics operations and reduce return rates
• Move inventory safely using material handling equipment (as needed)
• Serve as a main point of contact for escalations from the client
• Schedule orders and notify the customer of their time windows for next day delivery
• Perform other duties as assigned (may vary based on client requirements)

Minimum Qualifications (Knowledge, Skills, and Abilities)

• High School Diploma/GED or equivalent required
• Strong people and operations supervisory skills
• Excellent verbal and written communications skills
• Excellent interpersonal skills
• Ability to adapt to changes in a fast‑paced environment
• Ability to embrace new technology
• Operations or final mile delivery experience preferred

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to remain stationary for long periods of time, work in a standing position, and to communicate effectively with coworkers and outside stakeholders in person, on the telephone and via email and other computer‑related messaging. The employee is occasionally required to maneuver about the work area and move/manipulate various objects. This position may require extended work hours and travel.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job‑related instructions and to perform any other job‑related duties requested by any person authorized to give instructions or assignments. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Riverstone Logistics is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Riverstone Logistics also complies with the Immigration Reform & Control Act and E‑Verify, so we ask that you bring the appropriate documents to confirm your authorization to work in the United States with you upon request.