Operations Supervisor - Organics Facility

Recology; California (MO); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Paid time off

Health and wellness benefits (medical,

Retirement plans (ESOP, 401(k) with 2%

Annual wellness incentives

Employee Assistance Program (EAP)

Educational assistance

Employee referral program

Job summary

Recology is seeking an Operations Supervisor for an Organics Facility to lead operations personnel and routing drivers, ensuring efficient, safe, and timely services. The role involves assigning routes, balancing workloads, and analyzing routes for performance improvements.

The incumbent will monitor operations, resolve customer service issues with drivers, participate in billing discussions, and generate actionable operational reports.

Qualifications

• High school diploma or GED required.
• Valid Driver's License required.
• Bachelor's degree preferred.
• Management experience in waste industry/recycling programs, transportation, production and logistics operations or related field.
• Principles of employee training, supervision, and evaluation.
• Supervisory techniques, resource allocation, planning and budgeting.

Responsibilities

• Supervise operations personnel and route drivers to ensure efficient operations.
• Assign employees to routes and pickups and balance workload.
• Monitor route performance and enforce safety policies and procedures.
• Resolve customer service issues with drivers and respond to inquiries and complaints.
• Recommends rate adjustments and assists in resolving billing disputes with management approval.
• Generate and analyze operational reports and make recommendations.
• Assist in delinquent accounts collection and advise on billing issues.
• Perform pre- and post-trip inspections and report incidents.
• Maintain attendance and manage time records, providing feedback as needed.
• Drive trucks as needed and ensure compliance with policies and union agreements.

Skills

Management experience

Supervisory skills

Budgeting

Planning

Training and evaluation

Education

Bachelor's degree preferred

High school diploma or GED required

Job description

Role of the Operations Supervisor - Organics Facility

Responsible for supervising operations personnel and routing drivers and monitoring work to ensure efficient and effective operations.

• Assigns employees to routes and special pickups for timely services. Assigns employees to balance workload. Arranges alternate coverage of service in case of employee absence or equipment failure.
• Ensures the accountability of route completions. May analyze routes, make recommendations, and implement routing changes.
• Monitors work to ensure efficient and effective operations. Observes collection practices on the routes and enforces safety policies and procedures.
• Resolves, with drivers as appropriate, customer service problems, ensures extras and overlooks are picked up and responds to complaints of unsatisfactory service. Investigates and resolves customer inquiries and complaints. May include responding to and corresponding with jurisdictional staff.
• Recommends rate adjustments and how to resolve billing disputes. With management approval, may make rate adjustments and resolve billing disputes.
• Generates and analyzes operational reports and make recommendations as appropriate.
• Possesses knowledge of rates to ensure appropriate customer billing. Advises Operations Manager of delinquent accounts and assists in their collection.
• Performs or reviews pre- and post-trip inspections.
• Investigates and reports on worker injuries, accidents, and other incidents.
• Maintains time records and manage attendance issues, providing timely feedback when necessary.
• Drives trucks, as needed.
• Ensures policies, procedures, and collective bargaining agreement (as applicable) are followed.
• May dispatch or be back-up for dispatch duties.
• May participate in community and business meetings and events on behalf of the company.
• Other duties as assigned

Qualifications

• Possession of a high school diploma or GED required.
• Valid Driver's License required.
• Bachelor's degree preferred.
• Management experience in waste industry/recycling programs, transportation, production and logistics operations or related field.
• Principles of employee training, supervision, and evaluation.
• Supervisory techniques, resource allocation, planning and budgeting.
• An ecologically innovative company that finds and mentors people committed to protecting the environment and sustaining our communities.
• The largest employee-owned resource recovery company in the industry with terrific benefits to help you prosper.
• A creative and caring culture that values community, diversity, altruism, accountability, collaboration, and learning by doing.
• An inspired company mission driven to use and return resources to their best and highest use through the practice of the 4R’s: Reduce, Re-use, Recycle, and Recologize.
• Distinct professional challenges to connect with, care for, and grow community that sees a world without waste.

Recology Benefits May Include

• Paid time off and paid holidays.
• Health and wellness benefits including medical, dental, and vision.
• Retirement plans (Employee Stock Ownership Plan, 401(k) with match).
• Annual wellness incentives.
• Employee Assistance Program (EAP).
• Educational assistance.
• Employee referral program.

Supplemental Information

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job; and pursuant to applicable law, we will consider for employment qualified applicants with criminal records. It is important that you provide accurate information on the job application, inaccurate information may cause delays in the processing of your application and/or may disqualify you as a candidate.

Recology is an equal opportunity employer committed to supporting an inclusive work environment where employees are valued, heard, and provided development opportunities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, disability, protected veteran status, or any other basis that is prohibited by law.

This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, effort, work conditions, and benefits associated with the job.