Operations Supervisor (Nights) - Raleigh

MMT Ambulance; Raleigh (NC); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health Insurance

401K match

Paid Time Off

Tuition Reimbursement

CAPCE-accredited training access

Job summary

MMT Ambulance is seeking an experienced EMS Operations Supervisor for the night shift to lead operational activities and mentor staff. The role combines hands-on pre-hospital care with supervision, ensuring policy compliance and timely documentation.

The ideal candidate has EMT or Paramedic certification (NREMT acceptable for reciprocity), strong leadership, and superb communication skills to coordinate field teams and ensure high-quality patient care.

Qualifications

• Current CPR certification required.
• Valid driver’s license with acceptable driving record.
• State EMT or Paramedic certification/licensure or NREMT with reciprocity ability.
• Ability to remain calm and exercise sound judgment in high-pressure situations.
• Strong interpersonal and communication skills with patients and team members.
• Excellent organizational, time management, and prioritization skills.
• Demonstrated leadership and mentoring abilities.

Responsibilities

• Ensure timely submission of timesheets and payroll documentation.
• Lead and train lower-level personnel and/or students as assigned.
• Deliver competent patient care in pre-hospital and inter-facility settings.
• Assist with hiring via ATS to screen and select candidates.
• Maintain adherence to field policies, procedures, and required paperwork.
• Document EMS charts, PCRs, vehicle inspections, and inventory checks.
• Ensure equipment cleanliness and restock supplies.
• Attend continuing education and refresher courses as required.
• Promote teamwork and accountability within the department.

Skills

Leadership

Mentoring

Communication

Organizational skills

Time management

Problem solving

Decision making

Attention to procedures

Education

State EMT or Paramedic certification/licensure

NREMT certification

Tools

ATS

Job description

EMS Operations Supervisor | Night ShiftAre you an experienced EMT or Paramedic ready to take the next step in your career? MMT Ambulance is seeking a dedicated Operations Supervisor for our night shift. In this dynamic role, you'll combine hands-on EMS experience with operational supervisor responsibilities, supporting daily ambulance operations, mentoring team members, ensuring compliance with company standards, and helping deliver the highest level of care to the communities we serve.At North State, an MMT Ambulance company, we believe our people are our greatest asset. As a rapidly growing EMS organization, we offer competitive pay, comprehensive benefits, free continuing education, and opportunities for professional growth and advancement. If you thrive in a fast-paced environment, are passionate about developing others, and are committed to excellence in emergency medical services, we invite you to join a team where your leadership makes a difference every day.Essential Duties and Responsibilities:Ensure timely submission of timesheets and other payroll documentationLead, guide, and assist in training lower-level personnel and/or students as assignedDeliver competent patient care in pre-hospital and inter-facility settings within the scope of practiceAssist with hiring by utilizing Applicant Tracking System (ATS) to screen and select potential candidatesEnsure adherence to field policies and processes, timely completion of required paperwork, and proper use of systemsMaintain professional interactions with healthcare personnel and patients, including those with disabilities or injuriesAccurately document required information in EMS charts, including PCRs, vehicle inspections, and inventory checksEnsure cleanliness of equipment and replace used or damaged suppliesAdhere to company and local agency policies, procedures, and protocols for emergency treatment and transportationAttend refresher programs and continuing education sessions as required by the medical directorMaintain a professional, courteous, ethical demeanor, collaborate effectively within a team environmentMaintains knowledge of, implements, and enforces departmental policies, procedures, and protocolSafely operate and maintain emergency vehicles in compliance with relevant laws during patient transportationProvide Lift Assist and demand truck deployment as neededQualifications:Current CPR certification required.Valid driver's license with an acceptable driving record.Current state EMT or Paramedic certification/licensure, or National Registry (NREMT) certification with the ability to obtain state reciprocity prior to the start date.Ability to remain calm, exercise sound judgment, and perform effectively in high-pressure and emergency situations.Strong interpersonal and communication skills, with the ability to interact professionally and compassionately with patients, coworkers, leadership, and other stakeholders.Excellent organizational, time management, and prioritization skills.Demonstrated problem-solving and decision-making abilities.Ability to read, interpret, and follow safety regulations, operating procedures, maintenance instructions, and written or verbal reports.Demonstrated leadership and mentoring skills, with the ability to promote teamwork and accountability.Physical Demands:Must be physically capable of operating various vehicles and equipment essential to the job duties of an EMS provider.Ability to push and pull objects exceeding 50 pounds.Must be able to sit, ride, or drive in an ambulance for extended periods while maintaining attention and responsiveness.Ability to perform physically demanding work in fast-paced and unpredictable environments, including emergency situations.Must be able to effectively manage the physical and emotional demands associated with providing patient care and emergency response services.Frequently required to stand, walk, bend, kneel, stoop, reach, and move patients and equipment in a variety of environments.What We Offer:We offer a comprehensive benefits package to support your health, well-being, and financial future. Benefit offerings vary based on hours worked.Health Insurance: Medical, Dental, Vision, Health savings account, and Flexible spending accountRetirement Plans: 401K and Roth 401K, with a company matchPaid Time OffEmployer Paid: Basic Life Insurance and Long-Term DisabilitySupplemental Plans: Short-Term Disability, Life, Critical Illness, Accident InsuranceProfessional Development: Free access to CAPCE-accredited training through our Learning Management System powered by FlightBridge, along with recertification courses for American Heart and American Red Cross, as well as Tuition Reimbursement and Continuous EducationWho We Are:For over 35 years, MMT has been at the forefront of innovation, continuously expanding to support our team members and provide efficient, reliable interfacility ambulance patient transportation for our healthcare partners. Our growth is fueled by our experienced, empowered, and dedicated workforce, delivering exceptional care to patients.MMT employs AI-powered technology and state-of-the-art dispatch centers to ensure on-time, efficient, and effective operations. With a growing fleet of 500+ vehicles and a workforce of 3,200+ providers, MMT is committed to delivering the best patient care 24/7/365.If you're ready to contribute to our mission of delivering exceptional patient care, apply today to be a part of the MMT Ambulance team!Statement of Equal Opportunity Employment:It is the policy of MMT Ambulance to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identify, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran military service, or any other characteristic protected by applicable federal, state, or local civil rights laws.#MMTMedic