Operations Supervisor – Nights

Jobtailor; Kansas City (KS); On-site; USD 55,000 - 75,000; Full time

Job summary

Jobtailor in Kansas City seeks an experienced Fulfillment Supervisor to lead day-to-day distribution center operations, ensuring policy compliance and efficient workflows. You will drive safety, quality, and cost KPIs while supporting a high-performing team.

Responsibilities include coaching staff, coordinating cross-functional efforts, and promoting a culture of accountability and continuous improvement. Strong communication and WMS experience are essential for success.

Qualifications

• Proven ability to communicate, support, and motivate teams to achieve operational goals.
• Analytical mindset for tracking and reporting departmental production.
• Excellent verbal and written communication skills.

Responsibilities

• Ensure adherence to company policies and procedures.
• Conduct start-up meetings to communicate department expectations and maintain clear communication channels.
• Coordinate day-to-day work activities to optimize efficiency and achieve operational goals.
• Provide necessary tools, training, and support for safety, quality, cost, and people KPIs.

Skills

Communication

Team motivation

Analytical thinking

Tools

Microsoft Office

Warehouse Management Systems (WMS)

Sterling

Manhattan

WCS

Kronos

Qlik Reporting

Job description

Responsibilities

• Ensure adherence to company policies and procedures, fostering compliance and professionalism.
• Conduct start-up meetings to communicate department expectations and maintain clear communication channels.
• Coordinate day-to-day work activities to optimize efficiency and achieve operational goals.
• Provide necessary tools, training, and support for safety, quality, cost, and people key performance indicators for the department and building goals.
• Cultivate a positive work environment, instilling ownership and accountability among team members.
• Maintain fiscal responsibility within the distribution center, controlling labor and supply costs.
• Inspect work quality and accuracy, ensuring adherence to standards and driving continuous improvement.
• Cross-train employees to enhance skill sets and promote operational flexibility.
• Identify and nurture candidates for promotion and succession planning.
• Collaborate with management and cross-functional teams to address operational issues.
• Review individual performance and attendance, providing constructive feedback and counseling.
• Address employee needs in collaboration with the Operations Manager.
• Assist in other departments as required, demonstrating flexibility and commitment.
• Promote and maintain high standards of maintaining a clean and safe work environment.
• Undertake any other duties as assigned, contributing to overall operational efficiency.

Requirements

• 3 to 5 years of experience in fulfillment, distribution, or manufacturing.
• Proven ability to communicate, support, and motivate teams to achieve operational goals.
• Excellent verbal and written communication skills.
• Analytical mindset for tracking and reporting departmental production.
• Proficiency in Microsoft Office (Excel, Word, Teams, PowerPoint).
• Experience working with Warehouse Management Systems (WMS) and HRIS or data reporting tools such as Sterling, Manhattan, WCS, Kronos, Qlik Reporting, etc.
• Exhibit effective change management skills and serve as a strong role model for the team.
• Comprehend and follow work instructions to meet productivity and quality standards.