Operations Supervisor - Mill Creek Mall

JCPenney; Erie (Erie County); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking an Operations Supervisor to drive sales growth and enhance store operations. This role involves managing merchandise in-stocks, supervising associates, and ensuring operational excellence. The ideal candidate will have a strong retail leadership background, excellent customer service skills, and a passion for team development. With a competitive benefits package and a commitment to inclusivity, this position offers a unique opportunity to contribute to a legacy of community engagement and customer connection. Join a company that values performance and relationships, and make a meaningful impact in a dynamic retail environment.

Benefits

Medical/Dental/Vision Insurance

Paid Vacation/Holidays

401(k) with Company Match

Employee Merchandise Discount

Qualifications

• Minimum of 2 years retail leadership experience.
• Bachelor’s degree or equivalent work experience.

Responsibilities

• Directing the team and resolving customer issues professionally.
• Managing stockroom processes and overseeing inventory counts.
• Training and developing associates while ensuring policy compliance.

Skills

Retail Leadership

Customer Service

Inventory Management

Team Development

Performance Standards

Education

Bachelor's Degree

Equivalent Work Experience

Job description

As the Operations Supervisor, you are accountable for contributing to profitable sales growth by driving store merchandise in-stocks, supervising and engaging Operations associates, and executing operational tasks.

Primary Responsibilities:

1. Customer Service & Sales: Maneuvering around the store at a fast pace, directing the team, working with all the latest merchandise, and resolving customer issues professionally.
2. Store Operations: Assisting with inventory counts and updates to ensure accurate in-stock information, overseeing RFID processes, managing pricing and signage, and leading re-ticketing and re-packaging.
3. Stockroom & General Operations: Managing stockroom processes, safety initiatives, facility equipment, and logistics including receiving and shipping with third-party carriers.
4. Team Development: Training and developing associates, coaching in the moment, addressing performance issues, and ensuring policy compliance.
5. Performance Standards: Meeting standards related to shrink, safety, omnichannel, scheduling, engagement, customer service, profit, productivity, and attendance.

Core Competencies & Accomplishments

To succeed at JCPenney, a supervisor should possess:

1. Work experience: Minimum of 2 years retail leadership experience.
2. Education: Bachelor’s degree or equivalent work experience.
3. Drives Performance: Holds self and others accountable, provides feedback, recognition, and visibility to achieve results.
4. Builds Relationships: Develops positive relationships, networks effectively, and communicates well across audiences.
5. Drives Change: Adapts quickly with energy and positivity; coaches others through change.
6. Shows Courage: Confident leader willing to take challenging assignments, acts according to beliefs, and handles conflicts positively.

What you get:

If eligible, we offer a competitive benefits package including medical/dental/vision, life insurance, paid vacation/holidays, and 401(k) with company match. All associates receive a discount on merchandise. Paid holidays are provided, with additional compensation for working on designated holidays. For details on benefits, visit http://www.yourjcpbenefits.com.

About JCPenney:

JCPenney is a shopping destination for diverse, working American families, emphasizing inclusivity. The company offers a broad range of products and personal services, with over 650 stores and an online presence. Celebrating 120 years in 2022, JCPenney continues its legacy of connecting with customers through shopping and community engagement. Visit our Newsroom and follow us on social media to learn more.