Operations Supervisor (M-Th)

Guitar Center Inc.; Brownsburg (IN); On-site; USD 150,000 - 180,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K with company match

Mental health support

Paid sick/holiday/vacation time

Employee discount program

Tuition reimbursement options

Job summary

Guitar Center Inc. is seeking a National Manager of the Project Management Office (PMO) to lead and optimize project delivery for customer projects.

The role builds cross-functional relationships to ensure a superior customer experience while driving profitability and operational excellence. You will interview, hire, train, and mentor PMO staff, establish best practices, and partner with finance to maintain margins.

Qualifications

• Five+ years of PM experience in engineering and installation of electronic security systems.
• AVIXA CTS certification strongly preferred.
• PMI PMP certification strongly preferred.
• Strong leadership and team development across multiple locations.
• Proficiency with project management systems; Q360 experience preferred.

Responsibilities

• Ensure all projects over 5k have project plans.
• Initiate project plans within 4 days of receiving the PO.
• Schedule Kick off meetings within 4 days of PO.
• Send kick-off emails to customers within 48 hours of PO.
• Manage quote expectations and booked margins.
• Provide leadership to a large PM team and support career development.

Skills

Leadership

Project management

Communication skills

Problem solving

Team development

Budget management

Cross-location coordination

Education

High school education or equivalent

Associates or Bachelor's degree in technical capacity desirable

AVIXA CTS certification

PMI PMP certification

Tools

Q360 experience

Job description

We are hiring for a new world!

We are the premier integrator, redefining client experiences through leading-edge technology, unrivaled service, and passionate people.

We are focused on bringing the power of technology to create new experiences in the fields of smart homes, smart enterprises, and smart venues. Be a part of a talented team and embark on an exciting journey.

Are you looking to take your career to the next level? If you do, then be with an organization that is growing and helping each new generation stay up to date with the most advanced solutions in integration.

Position Summary: National Manager of Project Management Office (PMO)

The National Manager of Project Management Office (PMO) will manage and improve all Project Management activities related to the delivery of customer projects. The PMO will build a synergistic relationship with other department managers within the organization to deliver the best customer experience. This position will be responsible for interviewing, hiring, training, motivating, and disciplining Project Management department managers and associates, as well as coaching and mentoring others within the organization. Strengths in operational excellence for ensuring the effective and efficient running of the day-to-day business operations, and profitability of the company by maintaining booked margins post sale. You would also focus on developing plans and processes to ensure the customer experience is optimal both external and internal and our “customer first” core value is always priority. You will drive the implementation of best practices and support processes

Responsibilities will include, but will not be limited to the following:

Please note the essential functions may vary depending on department size, organizational structure and/or geographic location.

• Ensure all projects over 5k have project plans
• Ensure project plans are initiated within the 4 days of receiving the PO
• Ensure Kick off meeting are scheduled within 4 days of receiving the PO
• Ensure the PM sends a kick-off email to the customer within 48hours of receiving a PO
• Manage quote expectations and ensure booked margin is enforced
• Ensure weekly status reports are issued to all jobs over 5k
• Ensure the proper utilization of Q360 (become an expert in Q360)
• Maintain proper staffing levels to ensure customer delivery
• Provide leadership and guidance to all Operational initiatives
• Collaborate with executive management to define policies and implement procedures, performance standards, and best practices
• Evaluate employee performance and provide coaching and support as needed
• Work with finance to manage and maintain the profitability of all projects
• Lead, motivate, and support a large team of Project Managers within a time-sensitive and demanding environment, including many large-scale client projects, and setup and implementation of career development plans for all direct reports and problem resolutions
• Resolve operational issues and project resource support, identify opportunities to improve processes, gain efficiencies, and improve financial performance.
• Prioritize issues and resolve problems based on business impact.
• Forecast AVDG Revenue based on existing projects
• Communicate effectively up and down the organization.
• Additional duties and projects as assigned.

About the Guitar Center Company

The Guitar Center Company embodies the world of creativity and music by encouraging our teammates to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion.

The Guitar Center Company operates through several business divisions. Guitar Center is the worlds largest retailer of guitars, amplifiers, drums, keyboards, recording, live sound, DJ, and lighting equipment, with more than 290+ stores across the United States. 2014 marked the milestone 50th anniversary of the Guitar Center Company as the organization continues to help people make music from coast to coast. E-Commerce brands Guitar Center, Musicians Friend and WWBW offer online sales of a broad selection of music products. The Music & Arts division operates more than 220+ stores specializing in band & orchestral instruments for sale and rental, serving teachers, band directors, college professors, and students since 1952. AVDG and GCPro headline the enterprise audio-visual integration business, delivering a best-in-class commercial and residential customer experience.

To join our band, you'll need the following experience:

• High school education or equivalent
• Associates degree (2 year) or Bachelor’s degree (4 year) in a technical capacity is desirable
• Five years of experience in the engineering and installation of Electronic Security systems, or related field. Has a strong knowledge of engineering fundamentals, relay logic, PLC’s and operations. Good subcontracting skills required. An understanding of job financial reports, and the ability control costs in the handling of large projects.
• 5+ years of project management required
• AVIXA CTS certification strongly preferred
• PMI PMP certification strongly preferred
• Strong leadership and team development skills across multiple locations.
• Proven ability to manage project budgets, margins, and profitability.
• Excellent communication, collaboration, and problem-solving skills.
• Strong organizational, planning, and resource management abilities.
• Proficiency in project management systems; Q360 experience preferred

Travel Requirements:

• Occasional travel required dependent on business needs (25-30%)

Why Guitar Center Company? Here's just some of the rewards:

For our employees who are musicians we offer the unique opportunity of gig leave take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

Pay Rate:

$150,000 - $180,000/yr depending on background and experience.

The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state specific laws. Pay ranges may be different in other locations.

About AVDG

Founded in 1996, Audio Visual Design Group (AVDG) is a leading design-build firm specializing in next-generation AV design & integration, revolutionizing smart homes, smart enterprises, smart venues for clients across the globe. Our innovative, vibrant, and technical culture allows us to deliver the most sophisticated systems and continuously change the AV landscape demonstrating to clients what technology can do for them. AVDG's world-class team and original smart-system solutions are among the best in the industry.

Since joining the Business Solutions Division of the Guitar Center Company in late 2017, AVDG has leveraged new avenues of growth and opportunities to support our clients and our team better. Guitar Center is bolstering AVDG's high-growth trajectory, rigorously expanding our national footprint.

Why join us?

At AVDG, you will join a peer group of like-minded people passionate about Audio, Video, Lighting, and Control technologies. You will have the freedom to apply your craft to deliver outstanding customer experiences enabled with engineering, collaboration, & technology. You have many opportunities to learn, including access to the newly launched AVDG University. As AVDG is a part of the larger Guitar Center group, you will find opportunities to expand your career and to collaborate beyond smart-system solutions if you choose to.

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request a reasonable accommodation by sending an email to [e-mail].