Operations Supervisor - Los Angeles

Absolute International Security; South Gate (CA); On-site; USD 30,307 - 35,817; Full time

Benefits offered by this job

Weekly Pay

401(k) Retirement Plan

Training and Career Development

Paid Time Off (PTO)

Job summary

Absolute International Security is looking for a dedicated Operations Supervisor to lead and oversee daily security operations in the Southern California region. This role emphasizes maintaining a safe environment for clients and developing personnel, ensuring exceptional service delivery.

The ideal candidate will have at least 5 years of supervisory experience in security or law enforcement, strong leadership skills, and the ability to communicate effectively. This position offers a competitive pay rate and opportunities for career development.

Qualifications

• Must be at least 26 years old for driving positions.
• Minimum 5 years of security supervisory or law enforcement experience.
• Ability to pass a background check and drug screening.
• Strong leadership, organizational, and problem-solving abilities.
• Excellent verbal communication and interpersonal skills.

Responsibilities

• Oversee daily security operations across multiple client locations.
• Lead, mentor, coach, and develop supervisors and security officers.
• Build and maintain strong professional relationships with clients.
• Prepare incident reports and operational summaries.
• Act as a visible deterrent to prevent rule violations.

Skills

Leadership

Communication

Problem-solving

Organizational abilities

Customer service

Education

High School Diploma or GED equivalent

Tools

Microsoft Office

Scheduling software

Job description

Absolute International Security is a leading provider of professional security guard services in the Southern California region. We are dedicated to providing exceptional service to our local businesses and clients through a focus on integrity, vigilance, professionalism, and reliability.

Job Title: Operations Supervisor

Pay Rate: $22.00 - $26.00

Location: Irwindale, California

FLSA Status: Full-Time, Non-Exempt

Schedule: Monday - Friday: Day Shift (07:00 - 16:00); Friday - Tuesday: Grave Shift (21:00 - 06:00)

Job Overview

Absolute International Security is seeking highly professional Operations Supervisors responsible for maintaining a safe and secure environment for clients, employees, visitors, and property. This position serves as a key operational leader responsible for overseeing field operations, supporting client relationships, developing personnel, and ensuring the consistent delivery of exceptional security services across multiple accounts.

Key Responsibilities

Operations & Field Management Duties

• Oversee daily security operations across multiple client locations
• Conduct site inspections, quality assurance audits, and operational assessments
• Ensure compliance with post orders, company policies, client requirements, and regulatory standards
• Respond to operational issues, emergencies, staffing shortages, and client concerns
• Monitor security personnel performance and implement corrective actions when necessary
• Maintain operational readiness and ensure proper deployment of personnel

Leadership & Staff Development Duties

• Lead, mentor, coach, and develop supervisors and security officers
• Assist with recruiting, onboarding, training, and employee retention initiatives
• Conduct performance evaluations and provide constructive feedback
• Promote accountability, professionalism, teamwork, and a culture of excellence
• Identify future leaders and support career development opportunities

Client Relations Duties

• Build and maintain strong professional relationships with clients
• Serve as a point of contact for operational concerns and service requests
• Ensure client expectations are consistently met or exceeded
• Conduct client follow-ups and site visits to maintain service quality
• Assist in resolving complaints and implementing service improvements

Reporting & Administrative Duties

• Prepare incident reports, operational summaries, and performance documentation
• Review Daily Activity Reports (DARs) and ensure accuracy and completeness
• Assist management with scheduling, staffing coordination, and workforce planning
• Track operational trends and provide recommendations for continuous improvement
• Communicate critical updates and field intelligence to executive management

General Security Personnel Duties

• Act as a visible deterrent to prevent rule violations, unsafe behavior, or criminal activity
• Perform thorough routine patrols of the assigned area
• Monitor entrance and departure of employees, visitors, and vehicles
• Control access points and maintain visitor/vendor logs
• Observe and report suspicious activities, safety hazards, maintenance concerns, or policy violations
• Prepare clear and accurate incident reports, daily activity logs, and other required documentation
• Communicate effectively over radio, phone, or in person with supervisors, dispatchers, and clients
• Respond promptly to alarms, incidents, emergencies, and disturbances
• Assist in evacuations and emergency procedures as required
• Coordinate with law enforcement and emergency responders as needed
• Maintain a clean, neat, and professional appearance at all times
• Maintain authorized less-than-lethal equipment in compliance with company standards
• Provide outstanding customer service while maintaining a safe and secure environment for all
• Ability to drive a company patrol vehicle in a safe and defensive manner for driving positions
• Follow post orders, site protocols, and all relevant company procedures

Minimum Qualifications

• Must be at least 26 years old for driving positions
• Minimum 5 years of security supervisory, field operations, law enforcement, military, or leadership experience
• Ability to pass a background check, drug screening, and additional client requirements
• Ability to pass MVR driving requirements for driving positions
• Strong leadership, organizational, and problem-solving abilities
• Excellent verbal communication, customer service, and interpersonal skills
• Ability to write clear and accurate reports
• Proficiency with report writing, scheduling software, Microsoft Office, and basic computer applications
• Ability to stand and walk for extended periods and perform physical tasks as required
• Comfortable working outdoors, including during varied weather conditions
• Must have reliable transportation
• Must be dependable, committed to ethical conduct, and act with integrity
• Must be able to work independently and make sound decisions under pressure
• Must maintain a clean, professional appearance and adhere to company grooming and uniform standards

License & Certification Requirements

• Valid Government ID
• Valid Driver's License
• CPR/First Aid/AED Certification
• Pepper Spray Certification
• Exposed Firearm License
• Firearm Dealer Record of Sale (DROS)
• High School Diploma or GED equivalent

Additional Preferred Skills

• Prior experience managing multiple locations, employees and operational priorities
• Prior experience managing large teams and/or multiple client accounts
• Knowledge of California BSIS regulations and compliance requirements
• Security Guard Training Certificates

Additional Information & Benefits

• Weekly Pay
• Premium Shift Pay for Holidays Worked
• 401(k) Retirement Plan
• Training and Career Development
• Employee Assistance Programs
• Paid Time Off (PTO) and other benefits vary depending on position

This position is at-will. Job duties/schedules may be adjusted based on client requirements or operational needs.

Absolute International Security is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Absolute International Security is a BSIS licensed Private Patrol Operator (PPO #16302).
5155 Irwindale Avenue
Irwindale CA 91745
[phone]
absolutesecurityintl.com