Operations Supervisor - Lima/Ft Wayne Market

Pathology Laboratories, Inc.; Toledo (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

Pathology Laboratories, Inc. seeks an Operations Supervisor for the Lima/Ft Wayne Market. This key role involves overseeing daily operations, managing staff, and ensuring adherence to policies in a supportive work environment. Candidates should possess phlebotomy and supervisory experience and demonstrate strong communication skills. Join a certified Great Place to Work and engage in a fulfilling career focused on patient care.

Qualifications

• 5+ years phlebotomy experience.
• 2+ years supervisory experience.

Responsibilities

• Oversees daily operations in assigned territory.
• Manages HR functions including hiring and training.
• Participates in quality management program.

Skills

Effective communication

Attention to detail

Relationship management

Knowledge of medical terminology

Education

High School Diploma

Phlebotomy Certificate

Tools

Microsoft Office Suite

Job description

Operations Supervisor - Lima/Ft Wayne Market

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Operations Supervisor - Lima/Ft Wayne Market

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Job Functions, Duties, Responsibilities And Position Qualifications

We're not just a workplace - we're a Great Place to Work certified employer!

Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members!

A proven leader with people skills, a passion for patient care, and the drive to succeed. Responsible for oversight of a designated market and provides supervision of both couriers and phlebotomists. Adheres to and enforces departmental policies and procedures to include department programs, quality control, quality assurance, and safety

Duties & Responsibilities

• Upholds all Sonic Core Values and ensures compliance with company policies and mandatory training.
• Oversees daily operations in assigned territory, including specimen collection, processing, transport, and new account setups.
• Maintains staffing levels, creates and manages work schedules, and provides phlebotomy coverage as needed.
• Manages all aspects of HR functions: hiring, onboarding, training, mentoring, performance management, and reviews.
• Handles payroll operations, including timecard monitoring, PTO review, and timely payroll submission.
• Participates in the Quality Management program, submitting reports and addressing errors in specimen handling and data entry.
• Conducts routine audits at all locations to ensure compliance and operational efficiency.
• Coordinates building maintenance and repairs, working directly with contractors as needed.
• Oversees fleet vehicle maintenance and repair.
• Collaborates with the sales team to support client retention and business growth.
• Attends monthly and scheduled meetings at the Toledo main office.
• Performs other duties as assigned.
  
  

Education And Experience

• High School Diploma
• 5+ year’s phlebotomy experience
• 2+ years’ experience in a supervisory role.
  
  

Licensure And Certifications

• Required: Phlebotomy Certificate
  
  

Knowledge, Skills, And Abilities

• Ability to communicate effectively, both orally and in writing
• Ability to work independently, be attentive to detail, and provide quality work
• Ability to handle difficult situations involving patients, physicians, or others in a professional manner
• Ability to establish and maintain positive relationships with employees, physicians, vendors, clients, and external agencies
• Ability to demonstrate knowledge of medical terminology related to blood collection
• Ability to operate medical tools and equipment in carrying out phlebotomy procedures
• Ability to maintain the confidentiality of employee, patient, client, and company information at all times
• Ability to demonstrate commitment to compliance with applicable laws: federal and state regulations, including CAP, CLIA, HIPAA, Safety, and OSHA Regulations
• Proficient with Microsoft Office Suite or related software
  
  

Reporting Structure

This position reports directly to the Director the Operations. This position directly manages and supervises both couriers and phlebotomists which includes a Lead for each area.

Scheduled Weekly Hours

40

Work Shift

1st Shift (United States of America)

Job Category

Laboratory Operations

Company

Pathology Laboratories, Inc

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitals and Health Care

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