Operations Supervisor - Lima/Ft Wayne Market

Pathology Laboratories, Inc.; Dayton (OH); On-site; USD 60,000 - 105,000; Full time

Job summary

A leading company in healthcare services is seeking an Operations Supervisor for the Lima/Ft Wayne Market. Responsible for managing operations, overseeing staff, and ensuring compliance with quality standards in a team-oriented environment, this role requires strong leadership skills and relevant experience. Ideal candidates will have a background in phlebotomy and a commitment to patient care. This position offers competitive compensation and opportunities for professional growth.

Qualifications

• 5+ years of phlebotomy experience required.
• 2+ years of experience in a supervisory role required.

Responsibilities

• Oversee daily operations and staff management.
• Manage HR functions including hiring and payroll.
• Participate in quality management programs.

Skills

Communication

Attention to detail

Patient interaction

Teamwork

Education

High School Diploma

Phlebotomy Certificate

Tools

Microsoft Office Suite

Job description

Operations Supervisor - Lima/Ft Wayne Market

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Operations Supervisor - Lima/Ft Wayne Market

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Job Functions, Duties, Responsibilities And Position Qualifications

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A proven leader with people skills, a passion for patient care, and the drive to succeed. Responsible for oversight of a designated market and provides supervision of both couriers and phlebotomists. Adheres to and enforces departmental policies and procedures to include department programs, quality control, quality assurance, and safety

Duties & Responsibilities

• Upholds all Sonic Core Values and ensures compliance with company policies and mandatory training.
• Oversees daily operations in assigned territory, including specimen collection, processing, transport, and new account setups.
• Maintains staffing levels, creates and manages work schedules, and provides phlebotomy coverage as needed.
• Manages all aspects of HR functions: hiring, onboarding, training, mentoring, performance management, and reviews.
• Handles payroll operations, including timecard monitoring, PTO review, and timely payroll submission.
• Participates in the Quality Management program, submitting reports and addressing errors in specimen handling and data entry.
• Conducts routine audits at all locations to ensure compliance and operational efficiency.
• Coordinates building maintenance and repairs, working directly with contractors as needed.
• Oversees fleet vehicle maintenance and repair.
• Collaborates with the sales team to support client retention and business growth.
• Attends monthly and scheduled meetings at the Toledo main office.
• Performs other duties as assigned.
  
  

Education And Experience

• High School Diploma
• 5+ year’s phlebotomy experience
• 2+ years’ experience in a supervisory role.
  
  

Licensure And Certifications

• Required: Phlebotomy Certificate
  
  

Knowledge, Skills, And Abilities

• Ability to communicate effectively, both orally and in writing
• Ability to work independently, be attentive to detail, and provide quality work
• Ability to handle difficult situations involving patients, physicians, or others in a professional manner
• Ability to establish and maintain positive relationships with employees, physicians, vendors, clients, and external agencies
• Ability to demonstrate knowledge of medical terminology related to blood collection
• Ability to operate medical tools and equipment in carrying out phlebotomy procedures
• Ability to maintain the confidentiality of employee, patient, client, and company information at all times
• Ability to demonstrate commitment to compliance with applicable laws: federal and state regulations, including CAP, CLIA, HIPAA, Safety, and OSHA Regulations
• Proficient with Microsoft Office Suite or related software
  
  

Reporting Structure

This position reports directly to the Director the Operations. This position directly manages and supervises both couriers and phlebotomists which includes a Lead for each area.

Scheduled Weekly Hours

40

Work Shift

1st Shift (United States of America)

Job Category

Laboratory Operations

Company

Pathology Laboratories, Inc

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitals and Health Care

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