Operations Supervisor (Insurance / Financial Services)

Integrity; Dallas, Northern (TX, KY); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Integrity in Dallas, TX is seeking an Operations Supervisor to lead new business operations for life and annuity cases. The role focuses on delivering high-quality processes, coaching team leads and case managers, and ensuring a superior agent experience.

The position is fully onsite, Monday to Friday, 8:00 a.m. to 5:00 p.m., with emphasis on process improvement, performance tracking, and cross-functional collaboration with underwriting and carrier partners.

Qualifications

• 3–5 years of experience in internal or employee communications
• Bachelor's degree in Communications, PR, Journalism, or related field
• Excellent written and verbal communication; ability to tailor messages for audiences
• Ability to manage multiple projects in a fast-paced environment

Responsibilities

• Lead and develop Team Leads and New Business Case Managers to build a high-performing pipeline of future leaders
• Establish, monitor, and hold teams to KPIs, SLAs, and performance standards aligned with company goals
• Oversee daily new business operations, including queues, turnaround times, and case flow
• Deliver onboarding, training, coaching, and ongoing quality oversight for compliance and customer communication
• Serve as primary escalation point for complex/high-impact cases involving agents, carriers, and underwriting teams
• Partner with cross-functional teams to ensure seamless workflows and a consistent agent experience
• Drive continuous improvement by identifying gaps and implementing process changes
• Prepare and communicate performance reporting, trends, and risks to leadership

Skills

Written communication

Verbal communication

Multitasking

Leadership

Education

Bachelor's degree in Communications or related field

Job description

## Operations Supervisor (Insurance / Financial Services)Apply: Dallas, TX: Full time: Posted Today: JR4908**About PHP Agency:**PHP is a life insurance field marketing organization, founded in 2009 by visionary entrepreneur Patrick Bet David. PHP partners with leading insurance and annuity carriers to offer a comprehensive basket of insurance products to a diverse client base. PHP provides part-time or fulltime opportunities to individuals pursuing careers as life insurance agent. PHP passionately serves people through a field sales force comprised of thousands of licensed agents deployed nationwide in offices they independently own and operate. The company was acquired in 2022 and is now a proud part of the Integrity family. PHP’s headquarters is currently based in Addison, Texas. The office will relocate to Fountain Place in downtown Dallas in April. This is a fully onsite role, Monday through Friday, 8:00 a.m. to 5:00 p.m. **Job summary**:The New Business Manager leads new business operations at PHP Agency, overseeing all life and annuity case submissions while ensuring an efficient, high-quality, and agent-focused experience. This role serves as a key liaison between agents, carrier partners, and underwriting teams, driving strong placement outcomes, operational consistency, and service excellence, while developing and coaching Team Leads and New Business Case Managers and supporting ongoing process and system improvements across the department. **Let’s talk job responsibilities:*** Lead and develop Team Leads and New Business Case Managers, building a high-performing team and a strong pipeline of future leaders.* Establish, monitor, and hold teams accountable to KPIs, SLAs, and performance standards aligned with PHP’s goals and agent-focused culture.* Oversee daily new business operations, including work queues, turnaround times, and case flow, ensuring timely and accurate processing from submission through placement.* Deliver onboarding, training, coaching, and ongoing quality oversight to ensure consistency, compliance, and strong customer communication.* Serve as the primary escalation point for complex or high-impact cases involving agents, carrier partners, and underwriting teams.* Partner cross-functionally with peer leaders to ensure seamless workflows, system adoption, and a consistent white glove agent experience.* Drive continuous improvement by identifying operational gaps, implementing process enhancements, and supporting system and technology improvements.* Prepare and communicate performance reporting, trends, and operational insights to leadership, proactively addressing risks and opportunities. **Your experience and skills:*** 3-5 Years of Experience* Bachelor's degree in Communications, Public Relations, Journalism, or a related field.* Experience in supporting internal or employee communications functions.* Track record of implementing strategic communication plans.* Exceptional written and verbal communication skills, with the ability to tailor messages for various audiences.* Ability to handle multiple projects simultaneously in a fast-paced environment. **About Integrity:****Integrity** is one of the nation’s leading independent distributors of life, health, and wealth insurance products. With a strong Insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. **Integrity** is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead. **Integrity** offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At **Integrity,** you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. **Integrity** offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind. Headquartered in Dallas, Texas, **Integrity** is committed to meeting Americans wherever they are — in person, over the phone or online. **Integrity’s** employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com. *Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.*