Operations Supervisor - Install Team

Daikin Applied; Bowie (MD); Hybrid; USD 101,000 - 144,800; Full time

Benefits offered by this job

Medical, dental, vision

401K with employer match

Paid time off & holidays

Paid sick time

Tuition reimbursement

Job summary

Daikin Applied in Bowie, Maryland is seeking an Operations Supervisor for our mechanical installation team. You will lead technicians, coordinate safety, schedules, and field activities while ensuring quality and compliance.

This hybrid role combines on-site leadership with field work, focusing on cost control, customer relationships, and driving service and sales opportunities. Ideal candidates have an associate degree and HVAC certification with 2–4 years of leadership experience.

Qualifications

• 2–4 years of people leadership experience.
• HVAC system knowledge for commercial and industrial projects.
• Associate degree or HVAC certification.

Responsibilities

• Administer safety programs and ensure jobsite compliance.
• Provide leadership, supervision, and development for the technician team.
• Coordinate schedules, orders, and signoffs; manage timelines and budgets.
• Provide weekly reports on job status, revenue, and warranty recovery.
• Build relationships with customers and identify service and sales opportunities.

Education

Associates degree or HVAC certification

Job description

Overview

Join the world's largest HVAC company, named by Forbes as one of America’s Best-In-State Employers 2025! Daikin Applied is seeking an Operations Supervisor for our mechanical installation team. You will have the ability to make an impact, shape your career, and join an organization that values diverse people, perspectives, and ideas.

Location

Bowie, MD - Hybrid/Field Requirements

Your Responsibilities

• Administer safety programs and ensure jobsite compliance, including training, documentation, audits, and reporting.
• Support sales by assisting with quotations and estimates; review scopes, labor and material costs, assess profit risk, control project expenses, and provide feedback to the District Manager.
• Establish project timelines, coordinate schedules with customers, assign technicians, manage equipment/material orders, and secure all required customer signoffs.
• Provide leadership, supervision, and development for the technician team, including coaching and training support.
• Oversee call‑in and transactional service quotes, ensuring timely pricing and proper technician assignment.
• Maintain regular communication with existing customers and build strong relationships to identify additional service and sales opportunities.
• Ensure maintenance contract commitments and inspections are completed on time, while supporting technician scheduling with the Service Coordinator.
• Work with technicians to generate pull‑through repair and service opportunities; oversee customer‑care initiatives, including Tech Tip programs.
• Set technician goals and complete annual performance reviews on schedule.
• Coordinate technician training with the training department and report training plans and budgets to the District Manager.
• Partner with Service Sales and the District Manager to resolve customer issues, including participating in onsite visits.
• Provide weekly reports on job status, revenue, and warranty recovery to the District Manager.
• Monitor warehouse, truck, and tool inventory; approve tool purchases as needed.
• Provide technical guidance on projects without engineering plans—assess needs quickly, recommend system configurations, and ensure code and best‑practice compliance.
• Review Foreman/PM plans for feasibility and assist with onsite troubleshooting when required.
• Manage overall department operations, including staffing, scheduling, performance oversight, and ensuring compliance with safety standards and building codes.

Your Qualifications

• Associate’s degree or relevant experience paired with a technical/trade school HVAC certification.
• 2–4 years of people leadership experience.
• Knowledge of HVAC system types, application methods, and operational performance within commercial and industrial projects.

Your Benefits

• Multiple medical insurance plan options + dental and vision insurance.
• 401K retirement plan with employer match.
• Paid time off and company‑paid holidays.
• Paid sick time in accordance with federal, state, and local law.
• Tuition reimbursement after 6 months of continuous service.

Work visa sponsorship is not available for this position.

The typical annual base salary for this position ranges from $101,000 to $144,800 plus a targeted sales incentive plan in Maryland. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.

If you're looking for an engaging career with growth opportunities in a supportive environment, you'll love a career at Daikin Applied!