Operations Supervisor II

GFL Industries; Hope Mills (NC); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

15 days paid time off

Medical plan options with HSA and 401k

Paid holidays

Employee Assistance Program

Job summary

GFL Environmental in Hope Mills, NC is seeking a supervisory leader to recruit, train and coach team members while ensuring safe, efficient service across our waste management operations.

You will supervise drivers and helpers, manage paperwork and scheduling, address issues with customers, and uphold safety and regulatory compliance. This role offers growth opportunities within a growing national company.

Qualifications

• High School diploma or GED required.
• Associate's or Bachelor's degree preferred.
• Prior supervisory experience (1+ year) or 1 year as a Lead Driver required.
• Waste/transportation industry experience or truck driving preferred.

Responsibilities

• Recruit, interview, hire, train and discipline all product line personnel.
• Addresses complaints and resolves problems as they arise.
• Ensure proper completion of driver paperwork including logs and inspections.
• Ensure proper scheduling of drivers and toters/helpers.
• Monitor routes and customer satisfaction; direct collection and disposal services.

Skills

Staff supervision

Training & development

Recruitment

Discipline & conflict resolution

Scheduling & routing

Education

GED or High School Diploma

Associate's degree

Bachelor's degree

Job description

Select, supervise and train employees in their respective position to ensure safe, professional and efficient service in assigned branch. Provide leadership which results in positive employee/employer relations and a professional corporate image.

At GFL our goal is to invest in our people and provide opportunities to grow for life! Our employees are affectionately known as team green, a name that unites us all under our shared purpose of providing sustainable solutions to enable our customers and communities to be GREEN FOR LIFE!

Benefits

• 15 days of paid time off
• 4 medical plan options including an HSA with employer contribution & match program
• Medical, dental, and vision coverage
• 401(k) with an employer match
• Paid holidays
• Employee Assistance Program with free counseling services

Overview

GFL Environmental is one of North America's leading waste management companies, proudly making communities cleaner, safer, and happier through first-class service. Working for GFL is more than a job – it's an opportunity to grow in your career, make new friends, and make a difference each day.

Key Responsibilities

• Recruit, interview, hire, train and discipline all product line personnel.
• Addresses complaints and resolves problems as they arise.
• Ensure proper completion of paperwork for drivers including truck reports, driver logs and vehicle inspections daily.
• Ensure proper scheduling of drivers and toter/helpers.

Operations

• Monitor customer satisfaction by ensuring daily completion of routes, customer receipt of containers and pick-ups of special and missed stops. Resolve customer complaints and issues.
• Direct collection and disposal services to best utilize personnel and equipment.
• Establish and review productivity standards at each phase of the operation.
• Be familiar with and ensure compliance with all CDL driver regulations.
• Enter appropriate product line productivity into operating system on a daily basis.
• Maintain inventory of supplies (i.e., gloves, Gatorade, safety equipment, etc) with authorization of Facility/General Manager.

Safety

• Promote an effective safety program that seeks to prevent accidents, avoid injuries and recognize safe employees.
• Investigate accidents and prepare necessary paperwork.
• Ensure route observations are completed on a routine basis.
• Schedule, plan, and conduct safety meetings (monthly).
• Ensure proper supply and usage of all safety equipment.

Requirements

• High School diploma or general education degree (GED) required.
• Associate's or Bachelor's degree preferred.
• Prior experience in the waste industry or transportation industry and/or experience driving trucks preferred.
• At least one (1) year supervisory experience OR one (1) year as a GFL Environmental Lead Driver required.

Equal Opportunity Statement

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.

Visa and Work Authorization

GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

Recruitment Process

This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.