Operations Supervisor I - Metro Branch

First National Bank Alaska; Anchorage (AK); On-site; USD 51,000 - 63,000; Full time

Job summary

First National Bank Alaska is seeking an Operations Supervisor I for the Metro Branch to maintain daily operational integrity and high-quality customer service. The role works closely with the Branch Manager to ensure timely processing, proper controls, and compliant banking practices.

Typical schedule is Monday through Friday 8:00am–5:00pm with alternating Saturdays; salary starts at $57,200 annually. The candidate should have a bachelor's in business, accounting, or finance or equivalent

Qualifications

• Bachelor's degree in business, accounting, or finance and two years bank operations/deposit experience; or four years related bank operations/deposit experience.
• Six months in a lead or supervisory capacity.
• Strong customer service experience.

Responsibilities

• Coaches and mentors branch staff to deliver high-quality service.
• Oversees daily branch operations to ensure compliance and accuracy.
• Promotes exceptional customer service and builds customer relationships.
• Works with Branch Manager to meet timelines and financial targets.
• Maintains branch security and minimizes losses.
• Provides training on banking products and One Solution approach.
• Addresses complaints per policy.
• Participates in audits and ensures proper documentation.

Skills

Customer service

Coaching / mentoring

Team leadership

Communication

Regulatory compliance awareness

Education

Bachelor's degree in business, accounting, or finance

Four years related bank operations/deposit experience

Six months in a lead or supervisory capacity

Strong customer service experience

Tools

Microsoft Word/Excel

Job description

Operations Supervisor I - Metro Branch

Start a career with First National Bank Alaska, the *Best Place to Work in Alaska* as recognized 11 years in a row by Alaska Business magazine readers.

We are Hiring an Operations Supervisor to Join Our Team!

Operations Supervisors oversee the daily operational integrity and branch functions of the branch to ensure consistent high-quality customer service.

Salary: We have a competitive salary schedule based upon minimum experience to very experienced; $57,200/annually is the minimum.

Schedule: Monday-Friday, 8:00am-5pm, alternating Saturdays

GENERAL PURPOSE SUMMARY

Supervises the daily operational integrity and branch functions of the banks small-to-medium branches, ensuring a consistent high quality customer service experience; trains, coaches, mentors, and supervises Universal Tellers and/or Personal Bankers driving branch deposit retention and growth goals; works closely with the Branch Manager to ensure critical timelines are met; and responsible for the internal controls including financial reporting and compliance and performs the following essential duties and responsibilities:

ESSENTIAL DUTIES AND RESPONSIBILITIES

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Promotes consistent and exceptional customer service that enhances customer interactions through coaching and demonstrating a genuine desire to assist and deliver a high level of support that leads to the overall branch experience through coaching, mentoring, and training.
• Furthers career development of branch staff by coaching, mentoring, and monitoring the branch training progression of employees. Conducts one on one coaching with direct reports on a regularly scheduled basis to ensure employee engagement.
• Engages with the banks customers to build and deepening relationships by promoting all areas of the bank to retain and expand the branches deposit portfolio.
• Supervises daily branch operations to comply with bank policy, procedures and banking regulations; ensures delegates have adequate and current compliance training and branch maintains a high satisfactory audit rating or better. Supervisors staff training and best banking practices to prevent regulatory errors.
• Serves as a digital expert and has working knowledge of the banks products and services to communicate and demonstrate to customers. Actively works with subject matter experts in all departments of the bank as a team to promote our One Solution approach to relationship building.
• Works closely to collaborate as a team with management and personal bankers on prospecting customers to develop new business.
• Maintains branch security and minimizes branch losses and/or risk or exposure to losses.
• Researches and resolves out of balance conditions, customer discrepancies and errors; ensures consumer complaints are immediately directed to the appropriate person, in accordance with the Bank’s Consumer Complaint Policy.
• Ensures proper completion of proof and review functions within the branch.
• Performs other work-related duties as assigned by branch manager.

COMPLIANCE EXPECTATIONS

• Ensure business unit’s operations comply with bank policy, procedures, and banking regulations (for business unit heads).
• Ensure you and your delegates comply with the bank’s policies, procedures, laws, and regulations.
• Stay up to date on relevant laws and regulations.
• Ensure you and your delegates comply with the bank’s policies, procedures, laws and regulations.
• Maintain customer confidence and protect the bank’s operations by you and your delegates identifying and protecting confidential information.

SUPERVISORY RESPONSIBILITIES

Supervises employees in at least one unit of the branch's Deposit Section. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and making recommendations regarding the hiring and terminating of employees.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE

Minimum: Bachelor's degree in business, accounting, or finance and two years bank operations/deposit experience; or four years related bank operations/deposit experience; or equivalent combination of education/training and experience. Six months in a lead or supervisory capacity. Strong customer service experience.

Preferred: Sales Experience.

OTHER SKILLS and ABILITIES

Word processing and spreadsheet software experience required. The ability to handle highly confidential information, frequent deadlines, and time constraints required.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, customers, and the general public.

MATHEMATICAL SKILLS

Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING SKILLS

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, and crawl.

The employee must occasionally lift and/or move up to 50 pounds. Specific vision ability required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORKING CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the work environment is usually moderate.

Some overtime and weekend work may be required.