Operations Supervisor - Food & Beverage

Hyatt Regency Calgary; Atlanta (GA); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in the hospitality sector is seeking an Operations Supervisor - Food & Beverage, who will oversee various operations, ensure service quality, and lead a team. This role combines guest interaction and management responsibilities, requiring strong leadership and communication skills. Candidates should be passionate about hospitality and able to thrive in a dynamic environment.

Benefits

Medical/Dental/Prescription/Vision Insurance after 30 days

Flexible Spending Accounts

Disability and Life Insurance

Paid Family Bonding Time

Adoption Assistance

$1,000 per year for Educational Assistance

Complimentary and Discounted Hotel Room Nights

Paid Time Off & Paid Holidays

401(k) with Employer Match

Support for Personal Wellbeing

Qualifications

• 1-year supervisory experience in hospitality required.
• 2 years of front office and/or food & beverage experience needed.
• Strong verbal and written communication skills mandatory.

Responsibilities

• Oversee front office and food & beverage operations.
• Coach and guide associates while handling training, scheduling, and payroll.
• Ensure exceptional guest experiences through service standards.

Skills

Multitasking

Communication

Leadership

Job description

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Organization

Grand Hyatt Atlanta in Buckhead

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Supervisors possess strong leadership, communication and relationship skills. They are expected to support senior leadership by developing and assuming basic management responsibilities. This role leads other associates by coaching, giving direction and may include training, scheduling, payroll and interviewing.

Operations Supervisors play a key role in ensuring exceptional guest experiences by overseeing both front office and food & beverage operations. They possess strong leadership, communication, and relationship-building skills, supporting senior leadership by developing and assuming essential management responsibilities. This role involves coaching and guiding associates while handling tasks such as training, scheduling, payroll, and interviewing.

Hotel Operations Supervisors provide leadership in multiple areas, including guest services, restaurant and bar operations, in-room dining, and banquet functions. They ensure smooth daily operations, uphold service standards, and engage with guests to enhance their overall experience. This highly visible position allows for meaningful guest interactions and hands-on involvement across all hotel departments. Responsibilities may also include processing guest transactions, managing reservations, handling service recovery, and responding to inquiries.

Equal Opportunity Statement

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Why Work at Hyatt?

• Medical/Dental/Prescription/Vision Insurance after 30 days
• Flexible Spending Accounts
• Disability and Life Insurance
• Paid Family Bonding Time
• Adoption Assistance
• $1,000 per year for Educational Assistance
• Complimentary and Discounted Hyatt Hotel Room Nights
• Paid Time Off & Paid Holidays
• 401(k) with Employer Match
• Support for Your Personal Wellbeing (Complimentary Headspace Subscription, Employee Assistance Program, and more)

Qualifications

• A true passion for hospitality with the ability to multitask in a fast-paced environment.
• Strong verbal and written communication skills.
• Ability to stand and move for extended periods.
• Experience and understanding of both front office and food & beverage operations.
• 1-year supervisory experience in hospitality.
• 2 years of front office and/or food & beverage experience.

This role offers a well-rounded experience in hotel operations, providing opportunities for career growth in multiple departments.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Hospitality