Operations Supervisor

Ryder Supply Chain Solutions; Fontana (CA); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

Health and welfare benefits

Paid time off

401(k) retirement plan

Job summary

Ryder Fontana location is seeking an Operations Supervisor to assist the Operations Manager with shop operations and personnel on a designated shift. You will supervise Technicians-In-Charge, Customer Service Coordinators, and other shop staff, ensuring performance targets and labor requirements are met while balancing quality, safety, and cost.

The role offers cross-functional training, a development path toward Ops Manager, and opportunities to advance within Ryder’s maintenance operations.

Qualifications

• HS diploma or GED is required.
• Associate’s degree or higher preferred; 1–3 years experience in maintenance ops is acceptable.
• Bachelor’s degree preferred or equivalent experience in maintenance operations.

Responsibilities

• Workflow management: analyze, plan, schedule and assign work to technicians; track productivity and conduct shift/shop meetings.
• Labor management: provide training and development of personnel; oversee performance management.
• Customer management: maintain customer relationships, resolve issues, ensure vehicle uptime and communicate PM schedules.
• Asset management: maintain shop appearance and tooling; manage parts inventory and equipment needs.
• Quality management: perform quality inspections, root-cause analysis, and corrective actions; ensure compliance with safety and EPA regulations.
• Financial management: control maintenance costs, payroll, POs, and invoicing; ensure data integrity in systems.

Skills

Supervisory experience

Customer management

Microsoft Office

Education

HS diploma/GED

Associate’s degree

Bachelor’s degree

Tools

Shop Management System

Microsoft Office

Job description

Job Description

Job Seekers can review the Job Applicant Privacy Policy by clicking here.

The Operations Supervisor assiststheOperationsManager with the operations and personnel for a shiftofa particular location. The Operations Supervisor may have supervisory duties of employees on a shift, including but not limited to: Technicians-In-Charge, Customer Service Coordinators, Technicians, and Service Employees. The Operations Supervisor must be able toaccomplishresults and ensure businessobjectivesand labor requirements are met. The Ops Supervisoris responsible forensuring the customers’ needs are being met while balancing financial,operating, quality,safetyand asset targets against the requirements of the business.This position is responsible for managing the location’s performance against metrics to meet and/or exceed assigned objectives.The Ops Supervisor will receive cross-functional training to support others within the shop.As with all Ryder shop positions, the OperationsSupervisor, or “Shift Supervisor”, is responsible foradhering to all Ryder Maintenance Operations policies and procedures.

This role may be a developmental position to prepare incumbents for the Ops Manager role because we allow you to carve out your own career path and promote from within, based on performance. The continuous, on-the-job experience here at Ryderopens upother opportunities and provides a long-lasting career.

Shop Location: Fontana, CA

Hours: 1:30PM TO 11PM

Schedule: Tuesday-Saturday

Hourly | Paid Weekly!

Here itfrompeoplewhowork here!

https://www.youtube.com/watch?v=usBbl6L1V6E

This is Ryder:

https://www.youtube.com/watch?v=b24PFgxvVS0

Ryder offers comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options, as well as paid time off forvacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

You thoughtthatwas it?Take a lookat a few of these: Ryder’s most recently been named “Top Company for Women to Work for in Transportation”by_Women in Trucking,one ofFortune Magazine’s “World’s Most Admired Companies”, & one of “Reader’s Choice Excellence Awards” by_Inbound Logistics._What about our green initiative…?We have the largest EV footprint in the U.S.In addition to that, Verizon has recognized Ryder with their “Supplier Environmental Excellence Award”

Essential Functions

• Workflow Management:
  Responsible for work analysis, planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval
  Ensures all warranty policies and procedures are executed
  Responsible for Triage of unscheduled customer drive-ins, and for communicating with customers and assigning work to technicians as appropriate
  Responsible for conducting yard checks to ensure proper work scheduling and prioritization
• Labor Management
  Provides management, training and development of all personnel assigned
  Responsible for Performance Management of all assigned personnel
• Customer Management:
  Responsible for customer relationship management to include issue resolutions, customersatisfactionand retention, as well as ensuring vehicle uptime
  Responsible for customer communication protocol as it pertains to PM Scheduling & follow-up, breakdowns and vehicle status updates
  Conduct customer visits as required by the Customer Care Plan
• Asset Management:
  Directs his/her direct reports in maintaining the appearance and maintenance of assigned location, including sustaining 65 standards in all relevant shop areas of responsibility
  Evaluates needs and makes recommendation for shop tooling and equipment requirements
  Assist in the management and oversight of vehicle specifications and vehicle in· service/out-service process
  Assist in ensuring all vehicles have required specifications in SAM
  Responsible for Parts Inventory management, policies and procedures
• Quality Management:
  Responsible for Quality Inspections of PM & repairs, as well as performing In Process Reviews of non-PM work
  Perform breakdown root cause analysis, implement corrective actions locally, andwhen necessary, communicate issues to Technical Assistance Center
  Ensure Cleanliness and quality of repair for all maintained vehicles
  Work with Service Manager to ensure all technicians are properly trained and qualified, and TOPS plan is prioritized based upon Breakdown, Rework and Running Cost trends
  Maintain control/visibility over shop floor activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimized
  Assist in the development and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs
  Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
  Ensure Employee compliance with Safety and EPA regulations and requirements
• Financial Management:
  Responsible for ensuring shift/shop delivers against Net Maintenance Cost per Unit objectives without sacrificing quality, safety or customer satisfaction
  Responsible for cost control measures related to maintenance operations budget and location P&L statement to meet financial objectives
  Responsible for successful execution of Maintenance Initiatives to attain or exceed specified financial targets
  Responsible for Payroll, Purchase Order approval, as warranted, and invoice reconciliation, and fuel reconciliation
  Responsible for the customer bill back process to include identification, review and approval of bill back opportunities
  Responsible for ensuring proper documentation and explanation/ reporting ofre·billableactivity
  Ensure data integrity in the Shop Management Online system

Additional Responsibilities

• Performs other duties as assigned

Skills and Abilities

• Ability to professionallyrepresentRyder and competently interact with customer management
• Strong vehicle diagnostics/repair knowledge (preferred)
• Microsoft Office intermediate preferred

Qualifications

• H.S. diploma/GEDrequired
• Associate’s degree preferred or 1-3 years or more experience in a maintenance operations environment required.Demonstrated success in a Ryder role may be substituted for this requirement
• Bachelor’s degree preferred or 1-3 years or more experience in a maintenance operations environment required.Demonstrated success in a Ryder role may be substituted for this requirement
• Maintenance and Technical experience in a shop environmentrequired
• Supervisory experience preferred
• Experience with a Shop Management System preferred
• Microsoft Office intermediate preferred

#LI-AC

#INDexempt

#FB

Job Category

Maintenance

Our Culture & Commitment

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

Compensation Information

Thecompensationofferedtoa candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc.The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/ortype.Compensationranges for the position are below:

Pay Type

Salaried

Minimum Pay Range:

75,000

Maximum Pay Range:

75,000

Benefits Information:

For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants

Ryder will only communicate with an applicant directly from a @ryder.com email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [e-mail]800-793-3754.

Current Employees

If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.

Job Seekers can review the Job Applicant Privacy Policy by clicking here.