Operations Supervisor - Fillmore Miami Beach

Live Nation Entertainment Inc; Miami (FL); Presencial; USD 42.000 - 62.000; Jornada completa

Descripción de la vacante

Live Nation Entertainment is seeking an Operations Supervisor to oversee the in-venue operations staff and support the operations manager. You will handle day-of-show duties, respond to guest inquiries and VIP program access, and ensure service and safety standards are met throughout events.

Responsibilities include coordinating with Security and Guest Services, leading pre-shift meetings, managing incident reports, and maintaining alcohol service policies.

Formación

• Required: High-volume nightclub/venue operations knowledge and guest relations skill.
• Strong communication and leadership abilities; ability to multitask in a fast-paced environment.
• Experience following SOPs and safety/alcohol policies; report writing and incident documentation.

Responsabilidades

• Oversee day-of-show duties and assist the Ops Manager.
• Respond to staff and guest inquiries, manage VIP programs and seat upgrades.
• Coordinate with Security and Guest Services to maintain service standards.
• Lead pre-shift meetings and relay management information to staff.
• Complete incident reports and assist with ejection logs.
• Ensure responsible alcohol service and maintain line of sight in guest areas.

Conocimientos

Guest relations

Team coordination

Communication skills

Prioritization

Problem solving

Educación

High School Diploma

Descripción del empleo

Job Summary:WHO ARE WE?Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com .WHO ARE YOU?Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!THE JOBOperations Supervisor will oversee the operations staff in-venue and support the operations manager in whatever tasks necessary and uphold Live Nation policies.WHAT THIS ROLE WILL DOWorks directly with the Ops Manager to perform day of show dutiesRespond to all elevated staff/guest inquiries and or concerns regarding all shows, artist meet and greet packages, amenities, as well as our VIP program and seat upgradesWork through and correct guest concerns and complaints regarding security and customer service-related situationsFollow up with Security and Guest Services teams to ensure that service standards are metPerform opening/running/closing duties according to Live Nation policyInform guests of venue amenities & make recommendationsMaintain line of sight/atmosphere control by circulating through work area and reporting any issues encounteredSuggestive selling of all venue products and services when applicableKeep current on all Standard Operating Procedures and be able to effectively communicate them to team membersCreate pre-shift sheet and relay information from management directly to staffTurn in all lost and found articles to Box OfficeEnsure responsible alcohol service per Responsible Alcohol Service training & Live Nation alcohol policiesEnsure proper line of sight maintenance by all staff at all points of guest contact as well as maintaining the security of Back of House areasLeads all pre-shift meetings prior to start of shiftCommunicate to M.O.D. any issues that guests or team members may haveWork with the M.O.D. to resolve any and all guest issues- consults or involves management if the situation escalatesResponsible for completing incident reports and collecting witness statementsAssist MOD with all ejection logs and incident reportsRequired to work Special Events that are scheduled throughout the venueWHAT THIS PERSON WILL BRINGRequired:Responsible Alcohol Awareness Training Certification or EquivalentWorking knowledge of high-volume nightclub operations, responsible alcohol service and guest relationsSkills in guest relations/staff relations- Assessing and anticipating special needs of guestsPrioritization of duties and effective communication skillsAbility to handle multiple tasks/issues at one time effectively, with an upbeat attitudeRead guests in order to anticipate their needsTurn potentially negative situations into positive onesCommunicate well with team members and managers and foster an atmosphere of unity and camaraderieSpecial requirements (State Security Licensing or equivalent certificate)High School Diploma requiredPreferred:Experience in a live music environmentCollege diploma in related fieldPhysical Demands/Working Environment:Working environment is fast-paced, often loud and stressfulPosition requires extended periods of prolonged standing and working on your feetMust be able to lift or move up to 40 lbs using proper lifting techniquesLive Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.