Operations Supervisor, DTS

Colonial Group; Norcross (GA); On-site; USD 52,000 - 75,000; Full time

Job summary

Ascend is seeking an Operations Supervisor to accurately complete clerical duties supporting the operations. Responsibilities include dispatching drivers in the TMS, monitoring HOS via Peoplenet, processing paperwork from receipt to imaging, and ensuring timely entry of load information while upholding Ascend’s safety and customer service standards.

The role requires 2+ years in transportation or related field, strong communication and decision-making abilities, and a commitment to teamwork and

Qualifications

• Previous experience in or knowledge of the transportation industry a minimum of two years.

Responsibilities

• Enter load information for assigned group accurately and timely.
• Ensure all information is entered in a timely manner.
• Process all paperwork from customer receipt to close out and imaging.
• Ensure all drivers are dispatched in TMS and follow workflow.
• Monitor HOS via Peoplenet.
• Provide customers with exceptional customer service.
• Follow and adhere to customer logistics processes.
• Promote Ascend values: Zero Safety Events; Be Courageous; Act with Integrity; Inspire Trust; Teamwork; Have Fun and Build a Legacy.

Skills

Manage others

Communication skills

Software systems

Independent decision making

Relationship building

Deadline planning

Teamwork

Coach drivers

Customer service

Trust & safety culture

Education

High School Diploma or GED

Job description

PURPOSE

Ascends Operations Supervisor accurately completes all assigned clerical duties to aid and support the operations.

PRINCIPAL ACCOUNTABILITIES

• Accurately enter all load information for assigned group
• Ensure that all information is entered in a timely manner
• Process all paperwork from customer receipt to close out and imaging
• Ensure all drivers are dispatched in TMS, and drivers are utilizing work flow.
• Monitor HOS via Peoplenet.
• Provide customers with exceptional customer service
• Follow and adhere to customer logistics process
• Models and promotes Ascends Values: Zero Safety Events; Be Courageous; Act with Integrity; Inspire Trust; Teamwork; Have Fun and Build a Legacy.

Qualifications

• Previous experience in or knowledge of the transportation industry a minimum of two years.

KNOWLEDGE, Skills, and traits

• Ability to manage others and self.
• Ability to communicate well with others.
• Computer based keyboard skills and ability to learn software systems.
• Ability to effectively communicate to all levels of the organization.
• Ability to exercise independent decision-making skills.
• Ability to build effective relationships (to help produce the right results).
• Ability to effectively plan to meet deadlines.
• Ability to work in a team environment to continuously improve results.
• Ability to coach drivers on key areas of needed improvement.
• Ability to meet deadlines and deliver exceptional service through positive engagement and patience.
• Able to promote a culture of trust and safety.

Education, CERTIFICATIONS, & License REquirements

• High School Diploma or GED

EQUAL EMPLOYMENT OPPORTUNITY COMMITMENT

Ascend is an equal opportunity employer committed to a diverse, inclusive environment where all individuals may grow and thrive, respecting the different experiences that each employee brings to their job. Ascend believes that a diverse work environment results in a better experience for employees and customers and makes Ascend stronger.

With our mission of diversity and inclusion in mind, we provide equal employment opportunities to all qualified persons without regard to race, color, national origin, gender, pregnancy (including childbirth and related medical conditions), religion, age, disability, citizenship, sex (including sexual orientation, gender identity or expression), marital status, ancestry, genetic information, veteran and/or military status, or any other characteristic protected by applicable federal, state, or local law or Ascend policy.

This job description is intended to describe the general nature and level of work being performed by employees in this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required for this position, other duties outside of normal responsibilities may be performed as necessary to meet the needs of the organization. Nothing in this position description restricts management’s right to assign or reassign duties and responsibilities to this position at any time.

Employee’s acknowledgment constitutes employee’s understanding of the principal accountabilities and duties of the position and certifies that they are physically able to perform the necessary duties in the work environment.

Employee Signature ______________________________________ Date:________________

Employee Printed Name ___________________________________________