Operations Supervisor - Distribution

DHL Supply Chain; Carlisle (Cumberland County); On-site; Confidential; Full time

Benefits offered by this job

Medical

Dental

Vision

Prescription

Stock Purchase Plan

401K

Generous PTO

Job summary

DHL Supply Chain is seeking an Operations Supervisor to lead a diverse frontline team, ensuring safety, efficiency, and quality in distribution operations. You will coach staff, manage workload, and steadily improve warehouse performance across shifts.

With a national salary range of $62,500 to $70,000, the role emphasizes staffing, process discipline, and collaboration with cross-functional partners. Strong leadership is essential to sustain a productive, compliant environment.

Qualifications

• Experience leading frontline associates.
• Knowledge of health and safety regulations.
• Ability to monitor KPIs and drive improvements.
• Strong communication and collaboration skills.

Responsibilities

• Lead, motivate and develop a diverse team of frontline associates with coaching and support.
• Uphold health and safety regulations to foster a safe workplace.
• Monitor KPIs and operational metrics; report on achievements and improvements.
• Foster open communication among leadership and associates for teamwork.

Skills

Coaching & development

Safety compliance

Leadership

Communications

Education

Bachelor’s degree or equivalent experience

Job description

A preferred internal candidate has been identified. All qualified candidates will be considered for this role and future opportunities.

Supervise the necessary daily activity to ensure a safe, secure, clean and fair work environment for associates.

Organize and lead the focus on improved productivity levels in a manner that emphasizes effectiveness by improving processes and the efficiency of associate work.

Apply lean manufacturing principles to current production processes to identify areas where efficiency can be increased.

Deliver associate orientation, training, performance reviews, and/or development as appropriate

Participate in the management of turnover among hourly staff consistent with the site turnover objectives.

Maximizes quality and productivity by understanding job standards for each function, and evaluating performance variances in order to identify root cause and corrective action.

Plan, supervise, and prioritize daily workload and staffing to minimize the unplanned overtime.

Ensure shift/daily/weekly workload planning and volume forecasting routines are accomplished (i.e., staffing, equipment, space).

Troubleshoot problems during the production process to get the system up and running again as quickly as possible

Effectively communicate work task Standard Operating Procedures, convey key information during pre-shift meetings and ensure appropriate shift hand-offs.

Execute daily customer or vendor contract requirements and identify accessorial activity (work outside commercial contracts) and ensure necessary documentation.

Ensure inventory integrity by timely and accurate receiving, picking, shipping, and inventory management.

Participate in the collection of performance measurements consistent with customer, vendor, and site requirements.

Perform other duties as necessary

Operations Supervisor - Distribution

The Operations Supervisor role has a national salary range of $62,500 - $70,000.

For roles in California the range is $70,304 - $82,000 and for roles in Washington the range is $80,169 - $82,000.

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, 401K and a generous PTO policy.

As an Operations Supervisor at DHL Supply Chain, you will play a pivotal role in ensuring the smooth and efficient operation of our warehouses. Your responsibilities go beyond daily management – you will be instrumental in implementing processes to optimize our warehouse operations. Your leadership will be vital in guiding our frontline associates, fostering a safe and productive work environment, and ultimately driving the overall success of DHL Supply Chain. This position offers a unique opportunity to make a significant impact within DHL Supply Chain and contribute to our renowned reputation as the global leader in contract logistics.

With over 500 facilities and more than 50,000 dedicated associates, DHL Supply Chain North America attributes its success to the hard work and dedication of our team, operating in over 150 million square feet of warehouse space.

Job Description:

• Lead, motivate and develop a diverse team of frontline associates by providing coaching, guidance, and support as needed, while also developing a strong team culture of inclusion and belonging.
• Take proactive measures to consistently uphold compliance with health and safety regulations, fostering a culture of heightened safety awareness throughout the organization.
• Monitor key performance indicators (KPIs) and operational metrics to track performance and identify areas of improvement. Provide regular reports and analysis to management, highlighting achievements, challenges, and recommendations for enhancing warehouse operations.
• Foster an environment of open communication and collaboration, facilitating regular and effective dialogue among leadership and associates to promote transparency, alignment, and teamwork.

Required Education and Experience:

• Bachelor’s degree or equivalent experience, preferred.
• 1+ years operations experience in a lead/supervisor/management role, preferred.
• 1+ years logistics industry experience, preferred.
• Staff management, workload planning, objective setting and organizational skills, preferred.

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement.

Our Organization is an equal opportunity employer.